Gillies Reviews 

10,073
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional approach, making the purchasing process pleasant and stress-free. Many people highlight the efficient and professional delivery service, noting that items arrive on time, are carefully installed, and packaging is often removed by the team. Consumers are very satisfied with the high quality of the products and the overall excellent service, which frequently leads to repeat purchases. While a few customers mentioned isolated instances of extended delivery waits or minor product issues, the vast majority reported a seamless and positive experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the wide range of top-quality furniture and... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of furniture and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone wen... See more

Rated 5 out of 5 stars

Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more

Rated 5 out of 5 stars

What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last d... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,073)

1,600 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Why shop anywhere else.

Furniture dropped off , allocated time slot working well. Carried in and placed in house with care . All helps to allay any worries when having delivery of goods.
Furniture itself, quality and comfort very good.

June 19, 2026
Rated 5 out of 5 stars

Gillies is a great local company

Gillies is a great company that offers high quality goods and services without the staff being pushy or following you around the shop. The staff have always been super friendly and helpful and the communication is great either phoning or emailing you when your item has arrived and is ready for collection.

June 12, 2026
Rated 5 out of 5 stars

Trustworthy Supplier

Stuart Edgar in the shop was amazing with us, a fountain of knowledge of his products but also gave fantastic recommendations which we immediately realised would work for us, and are very well appreciated in our house.

Delivery came as agreed and was efficiently set up.

June 13, 2026
Rated 5 out of 5 stars

Recent visit to Gillies in Perth

Recently visited Gillies in Perth to purchase a new sofa set. Staff very welcoming and friendly. Good range of options to view in store. Kaylie was very helpful in showing the various fabric choices for the sofa. Good price for sofa and chairs. Overall, it was a very pleasant shopping experience and will use Gillies again in future.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Staff have been fantastic throughout…

Staff have been fantastic throughout the purchasing to delivery period. We ordered 4 items for our newly built garden house and we were kept fully updated with deliveries etc.All arrived as expected and we are delighted with all staff at Gillies.

June 17, 2026
Rated 5 out of 5 stars

Great firm to buy from

Great firm to buy from. Parcel arrived on time and the crockery was packed really well with plenty of padding. Will definitely use Gillies for my next purchase

June 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look