I ordered a gin just before they closed their doors and they took my payment but never delivered the gin. Had used them before and all was fine. This time however I can see why they have closed thei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered several sets as thank you gifts for my work team. The GW team helped select the most appropriate gifts for each of my team members, and then ensured the gift sets got delivered at very short n... See more
Company replied
I have purchased from Gin and Rum warehouse on multiple occasions. Delivery is prompt, items well packaged and on the only occasion an glass was broken a replacement was quickly delivered. The persona... See more
Company replied
Wow, wow, wow! Absolutely amazing! beautiful range of products, fantastic presentation, speed of service rivals others and fabulous friendly people. Love supporting local and this business has it all... See more
Company replied
Company details
Written by the company
Exclusive Personalised Gin & Rum gift sets, created by us! Stock up on your favourite tipples in the Gin & Rum Bottle Store!
Contact info
John Buddle Work Village, NE4 8AW, Newcastle upon Tyne, United Kingdom
- 01916911902
- cheers@gin-warehouse.co.uk
- gin-warehouse.co.uk
3.8
Great
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on time excellent service
April 14, 2021
Reply from The Gin & Rum Warehouse
Excellent news Susan. Thank you for the review!
5 stars!
I have bought several items from gin & rum warehouse on several occasions. Excellent customer service!
April 14, 2021
Reply from The Gin & Rum Warehouse
Hi Stacey! Thank you so much for your very kind review. Unfortunately I think you may have mistakenly given us a 1* instead of 5*. We appreciate the kind comments though and we hope that we can help you with more orders soon :)
Great service and fantastic selection
April 14, 2021
Reply from The Gin & Rum Warehouse
Thank you so much for the kind review James! Keep looking on the website for new bottles/flavours coming soon.
Highly recommend
Quick delivery and the box and products were clean and al packed nicely. Also liked that you got a bag that perfectly fits the box inside so easy to carry. Strongly recommend!
April 14, 2021
Reply from The Gin & Rum Warehouse
Bradley - we are so pleased that you were happy with your order. Thank you so much for your very kind review!
Fast and efficient service
Fast and efficient service. Lovely gift set just what i wanted and good value thanks.
April 11, 2021
Reply from The Gin & Rum Warehouse
Fantastic news Lynn, thank you so much for your kind review.
As expected packed really well
April 9, 2021
Reply from The Gin & Rum Warehouse
Great news Lisa - thank you so much for your kind review!
Order placed on 23rd March with a…
Order placed on 23rd March with a delivery date of 5 to 7 days. After hearing absolutely nothing for nearly 2 weeks I chased the order and received an email saying it was out of stock (it wasn't when the order was placed) but they were expecting a delivery that day or the next and it would be sent out straight away. Since then I've heard nothing.
Hopefully my order will turn up at some point but I'm not holding my breath. Either way I won't be using this company again.
April 9, 2021
Unprompted review
Reply from The Gin & Rum Warehouse
Hi Andy, thank you for your review. Whilst we are disappointed to have received a 1* review we would again like to apologise for the delay that you have experienced with your order. As mentioned several times now, unfortunately due to an unforeseen delay with one of our suppliers, and the extra delay due to the Easter weekend, we were not able to get your order to you in the standard 7 day turn around. As confirmed earlier today we have now received our stock and your order will be shipped to you today via DPD next day delivery service. We do stress that this is not our usual standard, and hopefully as you will see from other, many 5* reviews that we always aim to please and do our upmost to get all orders delivered in a satisfactory time frame. We do hope you will reconsider and give us another go in the future.
Excellent service & products
Sent direct to gift recipient and they reported that what arrived was fantastic and extremely well packaged and presented.
The delivery communication was also extremely good.
All in all a great buying experience and I will order again in the future.
April 8, 2021
Reply from The Gin & Rum Warehouse
Excellent news Clare, thank you so much for your very kind review! We look forward to helping you with any future orders.
Thank you for the excellent service I…
Thank you for the excellent service I made a mistake either the delivery address and the company picked up the extra cost to correct it . The gift box was lovely.
April 8, 2021
Reply from The Gin & Rum Warehouse
Thank you so much for your very kind review Sue. We are pleased the gift was well received.
Great gin & very quick delivery…
Great gin & very quick delivery service.... however, my bottles were delivered in a carrier bag which did not conceal the contents..... my partner received them at the door & they were meant to be a surprise in his birthday present......some kind of wrapping would have been nice 👍🏻
April 8, 2021
Reply from The Gin & Rum Warehouse
Thank you so much for your kind review. I am pleased that you were happy with the Gin and the quick delivery time. With regards to the packaging, this is something that we are looking currently into for our local deliveries, therefore we very much appreciate the feedback.
All good sent as a gift ..
April 8, 2021
Reply from The Gin & Rum Warehouse
Excellent news Michelle - thank you for your kind review!
I was excited to have ordered this gift…
I was excited to have ordered this gift set for my wife for Easter. She decided to try the Lemon and Ginger gin as she already has the Gooseberry and Elderflower gin. When it arrived, it was beautifully packaged, the Gin, the tonic, the lovely stainless steel straws with cleaners and the beautiful glasses. We were so pleased with it and the personalised message on the box was perfect. The gin itself we tried straight away with the Fentimams tonic and, oh my word! It’s absolutely beautiful. My wife is absolutely thrilled to bits with it and had said the Wessex gin is now her favourite Gin and is looking forward to trying more flavours in the not too distant future.
April 7, 2021
Reply from The Gin & Rum Warehouse
Hi Trevor, we are so happy reading this and very pleased that you and your wife both enjoyed the gift. Thank you for your very kind review! We look forward to helping you again with any future orders soon.
Reply from The Gin & Rum Warehouse
Excellent news Gemma - thank you for the review!
Bought this as a gift for my…sister in law.
Bought this as a gift for my sister-in-laws 60th birthday. She was thrilled to bits with it. I ordered it a little late but it still arrived in time for her birthday. Thank you so much for pulling out all the stops to fulfil the order in time. I will definitely order again!
April 7, 2021
Reply from The Gin & Rum Warehouse
You are very welcome Lesley. Excellent news that the gift was received on time and that your sister in law loved her present! Thank you for your review!
Fabulous gifts
Bought two boxes as gifts. Both recipients have said what fabulous presents they were, packaged beautifully, excellent value for money. Will definitely use again.
April 7, 2021
Reply from The Gin & Rum Warehouse
We are so pleased that you and the recipients were happy with the gift sets Denise. Thank you for your orders and thank you for your kind review!
The recipient of this gift was over the…
The recipient of this gift was over the moon. The experience on the whole was excellent and I will most certainly be making another purchase in the future.
April 7, 2021
Reply from The Gin & Rum Warehouse
Fantastic news Michelle. Pleased to hear your gift was well received. Thank you for your kind review!
Brilliant company they forgot my free…
Brilliant company they forgot my free notepad I told them this and they sent one out straight away
April 7, 2021
Reply from The Gin & Rum Warehouse
So sorry again that your notepad was missed from your original order Naomi, we are so pleased that we were able to get this out to you and the issue was solved quickly. Thank you for your patience and your very kind review!
Reply from The Gin & Rum Warehouse
Thank you so much for your Review Susan!
Great customer service
I received a glass which was broken and I emailed the customer services team. A new one was sent out straight away. Great service!
April 7, 2021
Reply from The Gin & Rum Warehouse
So sorry again about the damaged Glass Erin and thank you for your patience while we get the replacement sent out to you. Thank you for your kind review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.