Ginge Tours Ltd / Mendip Travel Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, especially specific staff members, who are frequently highlighted for their helpfulness and knowledge. People are particularly satisfied with the seamless booking process and the well-organized holidays, often noting that everything runs smoothly and without issues. Reviewers also appreciate the diverse range of holiday options and locations offered, with many finding the trips to be memorable and perfectly tailored to their needs. The personalized approach and attention to detail from the staff are frequently mentioned as key factors contributing to a stress-free and enjoyable experience.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently praise the seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and friendly... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the ease and... See more

Location

Consumers find location to be positive. Many reviewers praise the excellent and convenient locations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not ha... See more

Rated 5 out of 5 stars

Geoff and Jo made our Anniversary holiday very special and memorable, with so many lovely surprises for us. Our whole experience from our initial enquiry has been first class and seemless, with truly... See more

Rated 5 out of 5 stars

Ginge tours organised us a memorable cruise on Norweigein Fjords. They built in a night before stay and port parking at Southampton. Their trip app with access to all documents and instructions under... See more

Company replied

Rated 5 out of 5 stars

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo. Geoff managed to save us a considerable amount using his Emergency Services ple... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Rated 5 out of 5 stars

Highly recommend, will use again

Highly recommend. Very responsive, understood what we wanted and were very professional. We will definitely use again.

June 13, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Ruth, we are so pleased you had a fabulous trip and we hope to assist you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Jo and Geoff are very helpful and very…

Jo and Geoff are very helpful and very willing to look at options for you . Made our life a lot easier once we had decided where to go. They then do the leg work and come back with the options. Saves you spending ages looking yourself . Will be definitely using them again .

June 30, 2025
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Sandra, that's exactly what we aim to do - the hard searching so you can concentrate on enjoying the holiday! Many thanks for booking with us. Geoff

Rated 5 out of 5 stars

An Unforgettable Iceland Cruise – Thanks to Ginge Tours & Travel & Ambassador Cruise Line!

We’ve just returned from the most incredible cruise holiday – a breathtaking voyage around Iceland, the Land of Ice and Fire – and we can’t stop smiling!
Our journey began in Bristol, where we boarded Ambassador Cruise Line’s ship “Ambition”, setting sail in comfort and style. First stop was the charming coastal town of Falmouth, a lovely way to ease into cruise life with Cornish charm and sea breezes. From there, we headed north to the stunning Faroe Isles, where dramatic cliffs and serene villages greeted us – wet, wild and windswept in the most wonderful way.
But nothing quite prepared us for the awe-inspiring beauty of Iceland. From steaming geothermal springs and black sand beaches to glacier-carved fjords and vibrant Reykjavik, every moment felt like stepping into another world. It truly lives up to its nickname – the Land of Ice and Fire.
A massive thank you to Geoff & Jo at Ginge Tours and Travel, who made this whole trip not just possible, but incredibly easy. Their expert planning, warm approach, and attention to every detail ensured everything went smoothly. From booking to car parking & boarding, they took the stress out of travel and left us free to simply enjoy.
If you’re dreaming of an unforgettable adventure at sea, we can’t recommend Ambassador Cruise Line and Ginge Tours & Travel highly enough. Geoff & Jo – thank you for a holiday we’ll always treasure!
Kind regards from Thea & Richard Oliver, Jenny & Keith Cornell... here's to our next adventure!

June 13, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you Thea, we really appreciate the wonderful review and for your continued support. Best wishes Geoff

Rated 5 out of 5 stars

Thank you Ginge Tours for arranging a…

Thank you Ginge Tours for arranging a trip for myself and friend. You make travelling so easy. Even down to meeting friend at Heathrow arriving within 5 mins of each other. The trip app was great so we knew what was happening each day.
This is the second time I have booked with Ginge Tours and will do so again

June 24, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you for your continued support and we look forward to your next adventure! Best wishes Geoff

Rated 5 out of 5 stars

We had excellent service and support…

We had excellent service and support throughout the planning and preparation for our trip on Ambition. Always on hand for advice. Thank you

May 30, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you for the wonderful review. Hope we can assist again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Another fantastic holiday provided by Ginge Tours

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo.
Geoff managed to save us a considerable amount using his Emergency Services pledge ... so much so that we were able to book transfers and the airport lounge and still not pay what TUI were asking ...
We have used Ginge Tours on numerous occasions now and can't thank or praise them enough. All details regularly updated on the Trip Plans App and they even checked in with us half way through the holiday to make sure all was ok ....

June 6, 2025
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Cheers Bob, it is always a pleasure to provide holidays for you and we are glad you are able to take advantage of our pledge pricing. Geoff

Rated 5 out of 5 stars

Excellent customer service

This was our third holiday booked through Ginge Tours, the service provided by Geoff and Jo was superb, knowledgeable and personal.
We wanted to do a Norwegian Fjords cruise from Southampton, Geoff found the perfect deal, giving us options and advising g on the right deal to suit our needs.
Communication was spot on with helpful reminders to check we had updated all our details at the right time.
Highly recommend giving this company a call for any holiday / travel plans you have.

May 24, 2025
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks for your continued support Joanne. Committed cruise goers now maybe? :-) We look forward to helping you with your next trip, Geoff

Rated 5 out of 5 stars

Thank you Ginge Tours.

Thank you Ginge Tours.Thank you for booking our holiday, it was an easy and pleasant experience booking a holiday with all the documents at hand. We will travel with you again.

May 17, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Hi Mary, your continued support is really appreciated. Our loyal local customers are really important to us. Geoff

Rated 5 out of 5 stars

I cannot praise Ginge Tours enough

I cannot praise Ginge Tours enough. This is the second time we have used Geoff and Jo and their service is exceptional. We went to Barbados in Sept and everything was fantastic. This time we apprehensively went on our first cruise. Geoffs advice as to which company would be right for us and our needs was great and spot on. He also recommended a hotel in Rome 2 days before we sailed which was fantastic, great location and a tranquil place to stay amid the tourist places in Rome. Ginge tours organised everything, flight, private transfers from airport to hotel to Port. The app they use is brilliant, easy to use and so straight forward. Their attention to detail and comprehensive knowledge is fantastic and they are always on the end of the phone or email. Thank you so much for making everything run smoothly, hopefully we will be booking another holiday with you very soon. 😎

April 26, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Jo, we are so pleased it went well after the sudden panic a few days before you left! :-) We hope we can assist you again in the near future. Best wishes Geoff

Rated 5 out of 5 stars

Girls trip to Benidorm

This is our second booking to Spain with Ginge Tours as a group.
As before everything from the start of the booking to returning home went smoothly.
The price Geoff quoted for a Jet2 package holiday was very competitive as cheaper than Jet2 themselves.
Geoff and Jo respond quickly , and using the Trip Plans app was very easy and informative .
Looking forward to booking again in 2026 !

April 7, 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Liz for booking your annual trip with us. Get in touch for 2026 whenever you are ready! Best wishes Geoff

Rated 5 out of 5 stars

Another well organised holiday by Ginge Tours

Just back from a last minute getaway to Tunisia, again booked easily and faultlessly using Ginge Tours.
This was our 3rd trip booked via Geoff and Joanne, and we’ve already booked a 4th. They always seem to save us money, whilst giving us everything we asked for.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Knowledge of the areas is second to none.
Arranged a city break to Rome - perfect hotel location day one 25k steps to many of the sites.
The taxi that was part of the package, again perfect you get sent a link to let driver know you have arrived, driver texts you as well.
The Koble hotel is the perfect location and when you check the web site the phots do not do it justice, it’s even better.
Staff fantastic and helpful as well.

We are having a fantastic time and will definitely book again and be recommending Ginge to many many more people.

Definitely 6 out of 5

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Well yet again Ginge Tours provided the…

Well yet again Ginge Tours provided the perfect holiday where everything was sorted for us. Flight, transfer, hotel and offers for excursions provided. We had a fabulous time and we are already thinking where can we get Ginge Tours to book another break for us. Yes we will 100% use them again. Thank you Geoff and Joanne.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service

Geoff and Joanne were more than helpful in booking a holiday.

We chose a straightforward Jet 2 holiday package to Lanzarote. They were able to beat the price that I could get direct with Jet 2. Great news!

There app informed me our flights were going to be delayed, 30 minutes before we were formally informed. Not the news we wanted but good service.

I would definitely book through Ginge Tours again.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

First time user for this company

First time user for this company, this was a big holiday for us going to Australia for the first time. Ginge Tours couldn't have been more helpful, nothing was too much trouble, they accommodated our wish list ensuring that the itinerary put together met with our approval.
Cyclone Alfred was making its presence known on the latter few days of our trip, Geoff took the time to check in with us.
I would not hesitate that Ginge Tours would be my my first choice of contact on our next trip.
Thank you

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous personal service

This was our second holiday through Ginge Tours and Travel. The service provided by Geoff and Jo is excellent, from start to finish nothing is too much trouble and their advice and guidance around timings, flights, car hire is invaluable.
Our trip to Australia involved several flights, car hire and hotels which all needed careful planning to accommodate our disabled son, Geoff and Jo found the perfect hotels to meet our needs and even secured the extra leg room seats on all the flights we needed.
I would definitely recommend this company to anyone looking to book a holiday.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Safari in the Masai Mara and beach holiday in Zanzibar

Faultless service from beginning to end, great communication, and always available for advice. We booked a Safari to Kenya and a beach holiday in Zanzibar. Both were perfect with well-organized and timely transfers from the airport to the game reserve and then on to Zanzibar, I would highly recommend Ginege Tours

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless, friendly service.

We wanted to join some friends in Tenerife for 10 days. We had a very specific time frame, hotel and we wanted to fly from Norwich. Ginge tours worked hard to get us the right package together to match our friends itinerary and ticked every box on our wish list. I cannot recommend Ginge tours highly enough. Their presentation of the itinerary, with all relevant documents in folders to print out made it all incredibly simple. Ginge tours has arranged our next trip and we have complete confidence that it will be another great holiday. We are spreading the word and recommending to all our friends and family!

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Just brilliant. When I rang Ginge tours I only had a vague idea of what I wanted to achieve, namely dates and countries! With gentle support and encouragement with one to one consultation as frequently as I needed, the holiday of a lifetime was produced, and more!

A complex wish list seemed to be no trouble for Geoff and Joanne, and using their personal experience and knowledge I felt in full control of decisions, and the hard work they put in behind the scenes resulted in a superb itinerary that perfectly matched the brief, and not a single thing went wrong or needed adjusting.

The value for money was surprising; I have no idea how they kept the costs down so low!

Top drawer service, superb organizing and a wonderful friendly interpersonal service, thank you.
I totally recommend them and will use them again for future trips.

February 1, 2025
Unprompted review

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