Ginge Tours Ltd / Mendip Travel Reviews 206

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, especially specific staff members, who are frequently highlighted for their helpfulness and knowledge. People are particularly satisfied with the seamless booking process and the well-organized holidays, often noting that everything runs smoothly and without issues. Reviewers also appreciate the diverse range of holiday options and locations offered, with many finding the trips to be memorable and perfectly tailored to their needs. The personalized approach and attention to detail from the staff are frequently mentioned as key factors contributing to a stress-free and enjoyable experience.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently praise the seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and friendly... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the ease and... See more

Location

Consumers find location to be positive. Many reviewers praise the excellent and convenient locations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not ha... See more

Rated 5 out of 5 stars

Geoff and Jo made our Anniversary holiday very special and memorable, with so many lovely surprises for us. Our whole experience from our initial enquiry has been first class and seemless, with truly... See more

Rated 5 out of 5 stars

Ginge tours organised us a memorable cruise on Norweigein Fjords. They built in a night before stay and port parking at Southampton. Their trip app with access to all documents and instructions under... See more

Company replied

Rated 5 out of 5 stars

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo. Geoff managed to save us a considerable amount using his Emergency Services ple... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Family holiday to Corfu

This was our second trip booked through Ginge Tours and our holiday to Corfu, was everything we hoped for and more. The Villa they recommended was outstanding and the location beautiful. Booking through Ginge Tours made the whole process so easy and having Geoff and Joanne on hand to answer any questions throughout was so helpful. They also managed to get flights at a better price than we could.
We were a three generation family with two small children and the equipment and little touches provided by the local team made such a difference to our experience.
Thank you Geoff and Joanne, we will be back!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and brilliant holiday

We had decided between us (two couples) that we wanted to go on a river cruise and where we wanted to go. I contacted Geoff and Jo and from the first contact they have been excellent. They were able to let us have the information about the cruise, gave us time to make decisions and then booked it for us, cheaper than we could have got it elsewhere. I have to have pre booked plane seats (flight nerves!) and this was done for all of us. They kept us fully up to date before we travelled and while we were travelling and when we got back. We had a brilliant holiday and I felt the stress of booking was lifted. We will most definitely be coming back to them. We were so impressed that we have recommended them to a couple we met on holiday (retired nurse and police officer). Thank you! X

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Organised to perfection

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not have chosen better, thanks to Geoff. We travelled from Spain initially to the UK to fly to Miami and everything was organised to perfection, the transfers, the Miami hotel and the cruise, again thanks to Geoff. We'll be looking to book our next adventure with Ginge Tours shortly and cannot recommend this company highly enough.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff resulting in a…

Fantastic staff resulting in a fantastic holiday!
My beloved and I needed a holiday due to numerous reasons but I was struggling to find time to review locations/hotels, flights etc. I went to Ginge Tours and have to say they were amazing. Geoff and Jo listened to my requirements and found us the perfect holiday. Their attention to detail was second to none and we are impressed by the level of customer care.
I have already recommended them to family and friends.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend if your after excellence

Having returned back from the most magical place on earth Walt Disney World Florida...we're now back to reality...Geoff it's time to book again!

Geoff at Ginge Tours was recommended to me by a family member after previous bookings and he was an absolute star! He did lots of hunting for me and found a great deal that made our holiday deal absolutely fantastic. The booking process was simple as was the payments.
As an anxious customer Geoff was friendly easy to get hold of and kept us well informed throughout, keeping our minds at ease. They also made sure everything was okay on the other side making sure everything was as it should. I really like the use of the trip planner, a useful app to use and came in handy multiple times for our itinerary and any links needed throughout our stay. Thank you for great and friendly service.

Highly recommend to anyone considering Geoff or Jo at Ginge Tours. Thanks again!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Forget anybody else, book with Geoff and Jo.

We booked a simple package holiday to Fuerteventura and decided to bypass Jet2 to see what Geoff nd Jo could offer. First class service from beginning to end. From my first email enquiry to Jo and Geoff when searching for a holiday to the final one welcoming us home, our experience has been unsurpassed by anything that went before. Excellent service which only saved us a few quid over the holiday company’s price but was so personal in communications and assistance that we felt more special than ‘just another couple booking a package holiday’. I can’t recommend Ginge’s Tours enough, truly fabulous.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I’d always wanted to visit Japan and…

I’d always wanted to visit Japan and Geoff and Jo listened to what I would like to see and made suggestions which turned into the most amazing holiday. The sights were fantastic with a lovely group of people and we were mostly lucky with the weather and for me knowing that if anything did go wrong, (which it didn’t) Geoff and Jo were only a phone call away.
I’ll be contacting you again soon, the only question is, where next …….. ??

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Just finished our cruise to Hawaii…

Just finished our cruise to Hawaii which was booked through Ginge Tours and I cannot praise this company enough. They constantly beat any other qoutes I have had, are so professional and helpful and always available to answer any questions you may have. I would highly recommend.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ginge Tours is outstanding

Ginge Tours is our travel agent of choice. We have now booked well over 10 trips through them. The personal service you recieve is breathtakingly good. No one will be disappointed. In February/March we visited Thailand. I had an idea what we wanted to do and where to visit. Geoff did the rest adding in additional places that were incredible to visit for example Bridge over the River Kwai. The personal service even extended to advice and booking tours for us in places such as Bangkok and Chaing Mai. The holiday was amazing and made so by the outstanding service of Ginge Tours from the inkling of an idea to the holiday and on the holiday itself. Do book with them. You will not regret it.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very good travel company

As a family we have used Ginge Tours three times within the last few months. Once for a girls trip to Tenerife, once for a business trip to New York and once for a luxury island hopping holiday in Greece. Ginge Tours have been brilliant to work with. They are experienced and friendly and have a natural ability to plan a complicated trip and make it look easy and at the same time save lots of money. They got all our trips cheaper than we could do it ourselves! I am very happy to recommend them x

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Rome and rugby

Another brilliantly organised trip with Ginge tours. Everything went very smoothly and such an enjoyable trip - apart from the result ! At least we saw some more history, with Italy winning . Incredible sights to see and the trips and itinerary booked by Geoff was excellent. As usual the communication was first class and this time we used the my trip app which was great. Highly recommended these guys.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Ginge Tours provide an excellent service

Geoff and Jo were extremely helpful from the outset when we made our initial enquiry to find our Caribbean Cruise. They provided a very speedy response to any queries we had and nothing was too much trouble. It was also comforting to know that they were on the end of a phone or email if we needed any assistance during our holiday.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday for three weeks in…

Fantastic holiday for three weeks in Pattaya, Thailand. The whole trip went without a hitch so very well planned. Booked a trip whilst away to the Ethical Elephant Sanctuary, through our agent, again perfectly planned and was amazing. The most fabulous holiday, thank you so much for organising, you guys are awesome. I can highly recommend Ginge Tours Ltd and will definitely be back for our third trip with you.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

We've been using Ginge Tours for a…

We've been using Ginge Tours for a number and variety of trips and have always had great service. We've just returned from skiing in Austria and, once again, had a seamless experience in terms of booking and arrangements. We really value the ease of booking and the provision of all of the information and documents through the App. All in all, couldn't recommend highly enough!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic bucket list adventure

My wife and I have just returned from Jukkasjärvi in Northern Sweden where we had a fabulous time at the Icehotel staying the first night in one of their ice rooms with an attached heated ensuite including our own sauna. Ginge tours arranged everything for us including a very enjoyable cross country skiing experience on the frozen river and we added a snowmobiling adventure searching for the northern lights on one evening. The hotel staff were fantastic and nothing was a bother. The superb Icehotel restaurant is just across the road directly from the hotel. This was yet again a bucket list adventure organised by Ginge Tours for us and we cannot wait to get the next adventure organised with them very soon. Thanks again to Geoff & Jo 👏👏

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

We left all of the planning of our Gran Canaria holiday to Ginge Tours and we were not disappointed. Excellent service and support and saved us money too. Will be using them again and would happily recommend the service

February 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look