Ginge Tours Ltd / Mendip Travel Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, especially specific staff members, who are frequently highlighted for their helpfulness and knowledge. People are particularly satisfied with the seamless booking process and the well-organized holidays, often noting that everything runs smoothly and without issues. Reviewers also appreciate the diverse range of holiday options and locations offered, with many finding the trips to be memorable and perfectly tailored to their needs. The personalized approach and attention to detail from the staff are frequently mentioned as key factors contributing to a stress-free and enjoyable experience.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently praise the seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and friendly... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the ease and... See more

Location

Consumers find location to be positive. Many reviewers praise the excellent and convenient locations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not ha... See more

Rated 5 out of 5 stars

Geoff and Jo made our Anniversary holiday very special and memorable, with so many lovely surprises for us. Our whole experience from our initial enquiry has been first class and seemless, with truly... See more

Rated 5 out of 5 stars

Ginge tours organised us a memorable cruise on Norweigein Fjords. They built in a night before stay and port parking at Southampton. Their trip app with access to all documents and instructions under... See more

Company replied

Rated 5 out of 5 stars

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo. Geoff managed to save us a considerable amount using his Emergency Services ple... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Rated 5 out of 5 stars

P & O Mediterranean Cruise

As a solo traveller booking a holiday can sometimes be a little daunting. I decided to try a cruise for my upcoming 'big' birthday and contacted Ginge Tours. Geoff researched several cruises which fitted my criteria and I decided on a P & O Mediterranean cruise. Geoff arranged everything for me, he kept in touch and all documentation, etc, was also available via the Trip Plans app. Thanks to Geoff my first cruise experience was straightforward and enjoyable, and I had a lovely memorable birthday. I would certainly use Ginge Tours again for any future holidays.

May 16, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

We are so pleased it all worked out well. Your first cruise can be daunting, even more so on your own. We are delighted we could take some of the concerns away and you had a great time.

Rated 5 out of 5 stars

2nd time

2nd holiday using ginge tours. Can highly recommend them. Both Geoff and Jo go above and beyond to make sure your holiday goes as smoothly as possible. I really love the welcome home email gives it such a personal touch. Will be booking again very soon.

May 14, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Emma, we really appreciate your repeated custom and trust in us.

Rated 5 out of 5 stars

Ginge Tours. A personal service from a company that cares

A personal service from a company who cares about their clients.
Ginge tours found the perfect holiday (Little trains of the Pyrenees with Newmarket holidays) for us at a good price.
The itinerary was excellent and varied taking in the most beautiful scenery.
Roses, our resort for the week was pretty, clean and flat which allowed for easy walking. However our hotel room was tired and shabby and the food although tasty was not hot.
Ginge tours gave us the use of an app which had our travel details and itinerary on it saving us from having to carry our paperwork with us all the time.
We had peace of mind that if we had any issues that we only had to make a phone call at any time to Ginge tours and they would be resolved.
In summary we had expert advice, a holiday that was well priced and the reassurance that we were in very safe hands.
Thankyou Geoff for going the extra mile.
We will definitely book all forthcoming holidays with Ginge tours.

May 15, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Julie. Sorry about the standard of the hotel, i have fed this back to Newmarket Holidays as it is not the standards I expect from them. Really appreciate the feedback on the service we provide - we aim to please our neighbours!

Rated 5 out of 5 stars

Domincan Republic

From the time we first contacted Geoff he took care of everything; from recommendations, bookings, upgrades, boarding passes and even an email advising of possible road delays on the way to airport. A truly professional service delivered in a personal way, leading to an amazing carefree holiday.

May 23, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Nat for your repeated bookings, it is much appreciated. Glad this one went smoothly.

Rated 5 out of 5 stars

Manhattan

We booked a trip to New York through Geoff which included flights, hotel accommodation and tickets to see Hamilton. I can honestly say that nothing could have been made easier, and with a personal touch Geoff was available to answer any and all questions. Geoff took charge from start to finish with the booking process, providing regular updates, especially when the airline changed flight times. Geoff provided a web based app for my use which contained all information and documents necessary for the trip. I really can't recommend highly enough the services Geoff offers

May 14, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Bernard, we are really pleased it all worked out well and the trip was memorable, including the Broadway theatre tickets. Thanks for booking again with us already!

Rated 5 out of 5 stars

Ginge tours were excellent

Ginge tours were excellent. Very helpful, providing great advice which enabled us to choose the destination and hotel that suited our needs.
Lovely personal touch, thoroughly recommended.

May 4, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Rich, we aim to provide that little bit extra and make sure you get that personal touch. Glad you had a great holiday.

Rated 5 out of 5 stars

P&O Aurora Med 19days.

I gave Geoff the requirements for a cruise and he did the rest. He then came back with some offers and we took PO Aurora 19day Med Cruise. It was excellent, Geoff was able to secure free parking at Southampton and on board spend. We thoroughly enjoy our cruise so big thanks to Geoff and Ginger Tours Ltd

April 26, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Roger, you benefitted with added extras through booking with us and we are really pleased you had a great time.

Rated 5 out of 5 stars

Caribbean Holiday

This was our first holiday booking with Geoff to the Caribbean for our family. It was a pretty special holiday for us as never been to the Caribbean before. We wanted to go to Antigua and Geoff was fabulous in selecting different hotels for us and managed to secure the room we wanted in the most perfect hotel. Everything was taken care of for us and the communication between Geoff and Jo via emails was brilliant. We have already recommended Ginge Tours to friends and definitely will be booking with them again for our next adventure.

March 19, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thank you Jamie and Lisa. Really pleased Antigua provided everything you hoped for and the hotel looked fabulous. We await instructions for the next trip!

Rated 5 out of 5 stars

Excellent advice and service, will book with you again.

From a recommendation we contacted Ginge tours.
All we had was time booked off work and a budget.
We gave this Geoff and he soon came up with several suggestions.
Some that had crossed our minds and others that we had never thought about, but intrigued us.
After getting our initial thoughts Geoff then came up with further focussed ideas and we decided on four nights in Rome.
Going with Geoff's suggestion of hotel, flights etc. He even assisted us on how and what tours would be good to book for our stay.
Several reassuring emails keeping in touch along the way.
Full itinerary sent before the trip with detailed instructions of things to do before we travelled.
The hotel was a great base for exploring Rome and had everything we needed for our stay, relaxing surroundings, good food, drinks and helpful staff.
The trip was just what we needed and thoroughly enjoyed it.
Definitely recommend Ginge Tours and travel with them in the future. Great communication, excellent knowledge, service and communication from both Geoff and Jo.
Thank you.

March 31, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Stuart, we have sent several clients to Rome now using that hotel and everyone has been happy with it. Really pleased you enjoyed the recommended tours.

Rated 5 out of 5 stars

Our 2nd booking with Geoff

This is the second holiday we have booked through Geoff at Ginge Tours and we have thoroughly enjoyed it. Our first cruise and Geoff's confirmation that a P&O cruise on the Ventura to the Canaries would suit us just fine was spot on. We had a great time and Geoff was there to help us when bad weather threatened to scupper our plans to get to Southampton. We both thoroughly recommend Geoff & Ginge Tours. We have already booked for next year

April 7, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks for the wonderful review, and glad that P&O suited you - i thought it would!

Rated 5 out of 5 stars

Great company to deal with!…

Booked a cruise through Ginge Tours on a friend's recommendation, Geoff and Jo are really helpful and professional in the booking process explaining everything very clearly and always respond to any questions promptly. We had a fantastic Cruise with Celebrity Cruises, and have already booked another holiday with them to Malta! again the booking process was very smooth, they have saved us money on both bookings compared to other travel agents so could not recommend them enough.

April 4, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thank you so much for the review Paul. It is really appreciated and means a lot to us - as does your confidence book again so soon! Best wishes Geoff

Rated 5 out of 5 stars

Fantastic Service

Would highly recommend using this company for all your holiday/excursion needs. Very helpful and flexible, doing all they can to tailor the experience around your needs and budget.
Communication is prompt, easy to understand and reliable.
Everything is laid out simply with no hidden costas. The Trip Plans apps they utilise is a great little tool for keeping everything you need to hand and easily accessible.
Had an excellent experience and will certainly be using them again to book our next trip.

April 8, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Hi Adrian, glad the Italian trip went well and you found the Trip Plans app so useful. It was out pleasure to assist with this important trip and glad we made a small part in making it successful. Best wishes Geoff

Rated 5 out of 5 stars

An honest Independent Travel company

We contacted Ginge Tours for advice on a honeymoon being given pointers on locations and options, we initially went with another company Luxtripper. When this company went bust we sought Geoff’ help again. He was only too happy to assist us again. And put together a great Once in lifetime Honeymoon. The contact throughout was fantastic will all information easy to understand and find. Using Trip planner we had messages from Geoff confirming details and arrangements. We found ourselves facing an airport delay and potentially missing a connecting flight- we messaged Geoff and again Sunday morning received a prompt “don’t worry” reply with the option to call him if needed.
We cant fault anything and will be calling on Ginge Tours again. Thank you Geoff and Jo

March 23, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

We are so pleased we were able to sort you a fantastic honeymoon after the disappointment of Luxtripper. From the pictures on Facebook we could tell you had an excellent time and we hope we can assist you with your next trip at some point in the future. Best wishes Geoff

Rated 5 out of 5 stars

Excellent service

Excellent service. Nothing too much trouble.

April 3, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thank you so much for the review Gerry. We are really pleased you enjoyed your cruise and we look forward to hopefully assisting you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

From start to finish Geoff was great

From start to finish Geoff was great, service was 100% and the result perfect. We gave him our request and he got back to us very quickly with everything we wanted. Dubai was excellent and I would certainly recommend Ginge Tours to fine your perfect trip.

March 16, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thanks Mike, service is what we are all about and we are pleased it all worked well. Look forward to hopefully assisting you again in the future. Best wishes, Geoff & Jo

Rated 5 out of 5 stars

Maldives…

Just returned from the Maldives organised by Geoff and Jo of Ginge Tours what a beautiful place and great memories we have.Would highly recommend them to family and friends.

February 22, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

Thank you Jan & Chris for such a wonderful review and for trusting us to arrange such a special trip for you. We hope to assist you again in the future.

Rated 5 out of 5 stars

Excellent service

Everything from start of booking to return flight was first class no issues.

February 15, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

It's what we aim for! Thanks so much for your support and booking with us. G&J

Rated 5 out of 5 stars

Special Holiday.

Contacted Ginge Tours as we wanted a special holiday to celebrate our 25th Wedding Anniversary. Geoff suggested the Maldives and he said it would be the perfect location for our special celebration. We placed our trust in him and the location was fantastic. It was like paradise with beautiful views. Geoff organised everything from beginning to end. If we had any questions he quickly answered them. Will definitely use his services again.

February 5, 2024
Unprompted review
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Reply from Ginge Tours Ltd / Mendip Travel

I am so pleased my suggestion proved successful. The Maldives are pretty special aren't they? Delighted I was able to make the anniversary even more special for you. Best wishes, Geoff

Rated 5 out of 5 stars

Good communication

Good communication
Helped to answer all our questions and give us personal service, which the holiday reflected. We had an amazing time.
The local agent even left us a beautiful book about Argentina as a gift at our hotel reception which was a lovely surprise.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

GINGETOURS BOOKING TO MOROCCO

Geoff really went out of his way to help me with my booking to Morocco which wasn't easy as I live in Northern Ireland. Everything was perfect flights, transfers, hotel even airport lounge pass which made the whole experience a pleasure. Well worth booking with GINGE TOURS 100%

December 23, 2023
Unprompted review

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