Givan's Irish Linen Stores Reviews 37

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Purchased animal doorstops as fun Christmas gifts They were on sale so not only a bargain, but great value , Also purchased padded hangers. Cotton embroidered bags ,and beautifully embroidered... See more

Rated 5 out of 5 stars

I ordered some handcherchiefs for gifting. There was a slight issue with the delivery due to our slightly unusual address and I contacted customer service, who were so helpful! They re-sent the order,... See more

Company replied

Rated 5 out of 5 stars

I received this beautiful Mulberry pillow case as a Christmas gift. I thought I would give a few months before writing a review . I am so impressed with this pillow case it is super quality and i... See more

Company replied

Rated 5 out of 5 stars

I have recently ordered a few bed linens from Givans. I used their online purchasing for 2 McCaw and Allan oxford pillow cases in the 1400 range of linen and a McCaw and Allan single king size flat... See more

Company details

  1. Linens Store
  2. Bedding Store

Written by the company

Rooted in the rich heritage of Lurgan, Northern Ireland, Givan's Irish Linen Stores is dedicated to providing discerning customers worldwide with exquisitely crafted, authentic Irish linen and enduring home goods, guided by a commitment to quality, integrity, and a deep appreciation for our textile traditions and the lasting value they offer. Originally established in London in 1899, with prestigious locations in Bond Street and later the King's Road, Givan's dedication to the finest linens earned us the distinguished honour of a Royal Warrant of Appointment as Linen Drapers to Her Majesty the Queen, granted on Friday 30th December 1988, published in the thirteenth supplement to The London Gazette. Today, Givan's is proudly owned by Samuel Lamont & Sons Limited, a well-established County Antrim company renowned for producing high-quality cotton terry towels and Irish linen fabric products. While our physical presence has evolved, our commitment to providing customers worldwide with the best in Irish linen remains steadfast through our online store and mail-order catalogue. Our collection features an exclusive range from McCaw Allan, one of the few remaining names still producing genuine linen in Northern Ireland. Their work reflects generations of expertise, with every piece made with care, precision, and respect for tradition. We focus on well-made products that stand the test of time; linens that become softer with use, stitching that holds, and fabric that carries a sense of where it comes from. From crisp linen sheets and finely woven tablecloths to soft, absorbent towels and hand-embroidered handkerchiefs, you'll find pieces here that feel considered, practical, and made to last. Givan's prides itself on offering only the best heirloom quality linens. With over a century behind us, we're proud to continue a tradition of careful sourcing, honest materials, and a personal approach to quality that never goes out of style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 5 out of 5 stars

Perfect transaction

Perfect transaction - top quality goods, and the most excellent customer service I’ve experienced in a long time. More than happy to recommend this retailer.

August 24, 2024
Unprompted review
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Carol,

Thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with both the quality of our products and the service you received. Your recommendation means a lot to us, and we're grateful for your support.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Mulberry silk pillowcase

I received this beautiful Mulberry pillow case as a Christmas gift.
I thought I would give a few months before writing a review .
I am so impressed with this pillow case it is super quality and is really beautiful as for keeping me cool it does the job thats why i took it on holiday with me, It is well travelled as It been to Spain and also the USA.
I would definitely recommend this company and of course a mulberry pillowcase.....Thank you so very much.

August 15, 2024
Unprompted review
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Mrs Howe,

Thank you so much for sharing such a thoughtful review! We’re absolutely delighted to hear that you’ve been enjoying your Mulberry pillowcase, and it’s wonderful to know it’s accompanied you on your travels!

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Excellent quality at a very reasonable…

Excellent quality at a very reasonable price. I’m very pleased with the napkins and lavender bags I bought.

July 19, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Sarah,

Thank you for your wonderful feedback! We're delighted that our products met your expectations.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Lovely tablecloth arrived promptly and…

Lovely tablecloth arrived promptly and well wrapped

July 4, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Catherine,

Thank you for your kind feedback! We're delighted to hear that the tablecloth arrived promptly and in excellent condition. We’re thrilled that everything met your expectations.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 4 out of 5 stars

Men's Handkerchiefs

Took a little time to arrive but the product is good

July 25, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Jim,

Thank you for your feedback! We appreciate your patience and are glad to hear that you're pleased with the product.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent; very friendly and efficient.

June 11, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Susan,

Thank you for your kind feedback! We are delighted to hear that you found our customer service to be friendly and efficient. We truly appreciate your kind words.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Always great high-quality products and…

Always great high-quality products and exemplary service. Thank you.

July 18, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Mrs Koronka,

Thank you for your kind words! We're thrilled to hear that you always find our products to be of high quality and our service exemplary. Your continued support means a lot to us.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Excellent customer service & prompt…

Excellent customer service & prompt delivery

July 18, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Kris,

Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our customer service and the prompt delivery.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Incredible service!

Incredible service!
There was initially a small issue with shipping, but Melody helped me to resolve it swiftly and with great kindness. Thank you!

July 22, 2024
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear AS,

Thank you for your kind words! We're glad to hear that Melody was able to assist you and resolve the shipping issue promptly. Your satisfaction is our priority, and it's wonderful to know that you received incredible service.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Robert,

Thank you for your feedback! We're delighted to hear that the product met your expectations and that you were pleased with the prompt delivery.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

Mulberry Silk Pillowcase Care

I was recently gifted the Mulberry Silk pillowcase for my birthday, which is such a lovely product which I am delighted with. I wasn't sure how best to clean and care for the product, so I reached out to your customer services and they couldn't have been more helpful. The response was very quick and I was very happy with the information I was given. I hope to be making more purchases in the future based on this. Thank you.

July 10, 2024
Unprompted review
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Chloe,

Thank you for sharing your delightful experience with us! We are thrilled to hear that you are enjoying your Mulberry Silk pillowcase. It’s wonderful to know that our customer service team was able to provide you with the information you needed quickly and efficiently.

Your kind words mean a lot to us, and we look forward to assisting you again in the future.

Warm regards,
The Givan's Irish Linen Stores Team

Rated 5 out of 5 stars

I’ll definitely be using this company again!…

I ordered 4 fitted sheets from Givans recently and was delighted with the quality of the product and the customer service. Melody was a pleasure to deal with and ensured that the order arrived promptly. The sheet quality is excellent. I’ll definitely be using this company again!

July 17, 2024
Unprompted review
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Christy,

Thank you so much for your wonderful review! We are thrilled to hear that you are delighted with the quality of our fitted sheets and our customer service. We truly appreciate your support and look forward to serving you again in the future!

Warm regards,
The Givan's Irish Linen Stores Team

Rated 1 out of 5 stars

Don't waste your time or money dealing with this company.

Recently I decided to buy some new handkerchiefs and after a search on the internet I found Givan's website which was very impressive with all the information about their history and the photographs of their products. Consequently I placed an order and paid £35, which I thought was a lot for handkerchiefs but I was sure they would be worth it.
A few days later I returned home to find an “aroFOL”, package pushed through my letterbox. On opening the package I found a plastic bag with all the handkerchiefs folded up as one with a band wrapped round them, not quite the presentation that I was expecting. However when I separated the handkerchiefs I was shocked to see that many of them had cotton strands still attached to them.
I am very disappointed that the quality, presentation and packaging of the product did not match the aspirations illustrated by their website.
I contacted Givans by email because the phone kept going to an answer machine and I have so far waited a month for a reply.
My advice would be to stay well clear of this company as I feel that I have been conned.

June 26, 2024
Unprompted review
Givan's Irish Linen Stores logo

Reply from Givan's Irish Linen Stores

Dear Mr Lynch,

Thank you for your feedback and we apologise for the inconvenience and missed phone calls. We have reviewed your Trustpilot review and appreciate the opportunity to address your concerns.

We responded to your email on the 4th of June, following your message on the 2nd. We strive to ensure all our customers are satisfied and informed, and your input is invaluable to us.

The aroFOL packaging used for your order is our standard lightweight mailer. It helps us keep postage costs down and is eco-friendly, being fully recyclable. The handkerchiefs are covered for hygiene reasons, using recyclable materials. However, we take your feedback seriously and we will be looking into new options to improve our presentation for these ranges.

We regret that some cotton strands remained on the handkerchiefs, despite our quality checks. These strands usually come off after the first wash. We apologise for any disappointment this caused.

As a goodwill gesture, we have refunded your order in full. We have fully taken onboard your feedback and will be addressing these issues. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Kind regards,
Melody
Givan's General Manager

Rated 2 out of 5 stars

Givans needs new couriers.

Givans needs new couriers.

They left the item at a house nearby (not a direct neighbour) and did not tell me where. This was at 7:20 in the morning ! Thanks (not) !

Otherwise good products and good prices.

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and products that are truly unique.

I have recently ordered a few bed linens from Givans.
I used their online purchasing for 2 McCaw and Allan oxford pillow cases in the 1400 range of linen and a McCaw and Allan single king size flat sheet also in the 1400 range of linen.
With regards to the flat sheet I phoned to see if they could help and Chris went out of his way to help me with the order.
The linen bedding is truly the most unique and of the highest quality you can find. The fine weave to the lovely stitching is perfect and has that lovely feel that only linen can provide.

January 30, 2019
Unprompted review
Rated 5 out of 5 stars

Best ever linen.

I have ordered 100% pure linen bedlinen from Givans and have to say the quality is superb, there is nothing better than sleeping in linen and I found Givans to be very well priced, fast delivery and very efficient service. I know that pure linen is expensive but it is a worthwhile investment as it will last years and the best part is it just gets better with every wash! I definitely recommend this company.

February 4, 2014
Unprompted review

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