Givemecosmetics Reviews 

Reply from Givemecosmetics

2 days ago

Hi Lindsey

Thank you so much for taking the time to leave your feedback. We’re really sorry to hear that your experience with us hasn’t been what you hoped for, and we completely understand how disappointing it must have been to have an issue with your dry shampoo and feel that you didn’t receive a response.

We’re especially sorry to hear that you sent over videos twice and didn’t hear back from our team. This is absolutely not the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened here. We have sent you a request for further details if you could please provide them, as it is unusual that even our virtual assistant has not asked for further information before passing your enquiry over.

We’d also like to apologise that our Purple Shampoo & Conditioner didn’t meet your expectations. We know everyone’s hair is different, and while many customers love this range, we understand that it won’t be the perfect match for everyone.

Thank you again for sharing your honest feedback — it really does help us identify where we can improve.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Mrs Bubble,

Thank you for taking the time to share your experience. We are genuinely sorry to hear how upsetting and frustrating this situation has been, especially when the order was placed as a gift for your daughter. We completely understand how concerning it must feel to receive a delivery notification but then be unable to locate the parcel.

We would like to reassure you that we are absolutely not dismissing your concerns. When a parcel is marked as delivered by the courier, we do have to follow the required process and gather the relevant information from the tracking and delivery confirmation provided to us. This can sometimes involve checking delivery details first before we can move forward with an investigation or resolution.

We are also sorry that you felt unable to speak with a member of our team. We do offer support through our customer service channels, and during extremely busy periods our response times can be longer than we would like, but every customer contact is important to us and we never want anyone to feel ignored.

We would really appreciate the opportunity to look into this properly for you. If you could please update your Trustpilot review with your order number, or send this through to our customer service team, we can review the correspondence and check the next steps available with the courier.

We’re truly sorry for the frustration caused and hope we can help get this resolved for you.

Kind regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Rebecca

Thank you for taking the time to leave your feedback. We’re really sorry to hear that you were disappointed with your mystery box and that the wait for your order added to your frustration.

We completely understand that waiting three weeks for your parcel would have been disappointing. We have recently experienced an exceptionally high volume of orders due to our sale period, which meant our dispatch times were longer than usual. While we do include a notice on our website advising that delivery times can be extended during busy promotional periods, we appreciate that not everyone sees this before placing their order, and we’re sorry this impacted your experience.

With our mystery boxes, the contents are selected at random, so there is always a possibility of receiving multiple products from the same category or duplicates. However, we do understand that receiving four lip products, including two of the same item, was not what you were hoping for and we appreciate your honest feedback.

We’re sorry that your mystery box didn’t feel like good value for you on this occasion. Your comments have been shared with our team as we’re always looking at ways we can improve the variety and overall experience for our customers.

Thank you again for taking the time to share your thoughts.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi there,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed and frustrated you feel, especially as a customer who has been with us for several years.

We completely understand how upsetting it is to be waiting for an order and feel like you’re receiving the same response without a clear update if you continue to message back our virtual assistant after providing details it will continue to talk, so it is best to wait for a human agent to pick this up, as you will have been notified that this will have been escalated. This is not the experience we want any of our customers to have, and we’re sorry that your recent orders have not met the standard you’ve come to expect from us.

We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information on our website advising that dispatch may take longer than usual during busy promotional periods, we appreciate that this does not make the wait any less frustrating when you are looking forward to receiving your order.

We’re truly sorry that this experience has left you feeling this way, and we appreciate you sharing your concerns with us.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Simone

Thank you for taking the time to share your feedback. We’re really sorry to hear that your order arrived later than expected and that the presentation wasn’t what you were hoping for, especially as this was intended as a special birthday gift. If you have ordered a bundle without packaging then this will be how the order arrives, in a shipping box, all orders do not come with packaging as you can see from the images and description on our website.

We always want our customers to feel excited when they open their orders, and we’re sorry that this wasn’t your experience.

We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately meant dispatch times have taken longer than usual. While we do provide a notice advising customers that orders may take longer during busy promotional periods, we appreciate that waiting two weeks after ordering is frustrating, particularly when the item is needed for a specific date.

We’re sorry again that we let you down on this occasion, and we appreciate you taking the time to share your experience.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Leesa,

Thank you so much for your feedback and for continuing to use our products — we really appreciate your support. 💜

We’re sorry to hear that you’ve been left frustrated while waiting for your refund. We completely understand how disappointing it is to be expecting funds back and not see them appear when you anticipate them.

We can confirm that your refund was processed from our side on 8th July. Once a refund has been issued, the funds are released back through the original payment method, and the time it takes to appear in your account is then controlled by your bank or payment provider. Unfortunately, this part of the process is outside of our control, and some banks can take several working days to display a completed refund.

We’re also sorry that you haven’t felt you’ve received enough communication from our team. We have been experiencing an extremely high volume of customer enquiries recently, which has impacted our usual response times, but we are working through all messages as quickly as possible.

We would recommend checking with your bank or payment provider using the refund date of 8th July, as they will be able to trace the funds on their side. If they require any further information from us, we’ll be more than happy to assist.

Thank you again for your patience and for your kind words about our products.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Harley

Thank you for taking the time to share your feedback. We really appreciate your comments regarding our products, and we’re sorry to hear that your experience with our delivery times and customer service has been disappointing.

We completely understand how frustrating it is to be waiting for an order, especially when you are expecting it within a certain timeframe. We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately meant that dispatch times have taken longer than our usual service. While we do include information on our website advising that orders may take longer than usual during busy promotional periods, we appreciate that this does not make the wait any less frustrating.

We’re also sorry that you felt our customer service process did not provide the support you were looking for. We do use automated responses to help acknowledge enquiries and provide quicker information during busy periods, but we understand that customers also want a more personal response when they need help and you can asked for your email to be escalated, though our virtual assistant will do this anyway if it believes additional assistance is required.

We’re continually working to improve both our dispatch processes and customer support, and feedback like yours is really valuable in helping us identify where we need to do better.

Thank you again for sharing your experience, and we hope we can provide a smoother experience for you in the future.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Chloe

Thank you so much for taking the time to leave your feedback. We’re really pleased to hear that you managed to grab a great bargain during our sale, although we’re sorry that your Four Curls Full Haircare set was missing from your delivery.

We completely understand how disappointing it must have been to receive your parcel and find that part of your order wasn’t included, especially when you were excited to receive your products. We’re really glad to hear that our team was able to respond quickly and provide support — we always aim to make sure any issues are handled as smoothly as possible.

Thank you again for your patience and for your kind words about our customer service. We hope you enjoy your products once everything is with you! 💜

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Vonney

Thank you for taking the time to leave your feedback. We’re really sorry to hear that you’re still waiting for your order and completely understand how frustrating this must be, especially as you have now run out of your products.

We know how disappointing it is to be expecting an order and have it take longer than anticipated. We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information advising customers that orders may take longer than usual during busy promotional periods, we appreciate that this doesn’t make the wait any easier when you are relying on your products.

We’re sorry that the update you received didn’t feel more helpful. Our team is working through enquiries and orders as quickly as possible, and we appreciate your patience while we catch up.

We hope your order reaches you very soon, and we really appreciate your understanding during this particularly busy period.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

2 days ago

Hi Brenda

Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you have been, especially as your order was intended as a birthday gift and did not arrive in time for the occasion.

We completely understand how frustrating it must have been to be waiting for an order you had planned around, and we’re sorry that we haven’t met your expectations on this occasion. We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information advising that orders may take longer than usual during busy promotional periods, we appreciate that this does not make the delay any less disappointing.

We’re also sorry to hear that you sent multiple emails requesting cancellation and felt you had not received a response. Our team has been working through a significantly increased number of enquiries, but we understand that waiting for a reply can be incredibly frustrating, particularly when your request is time-sensitive.

We would really like the opportunity to look into your order and your cancellation request. If you could please provide your order number, we can review the current status and see what can be done to assist.

We’re truly sorry that this experience has left you feeling let down, and we appreciate you bringing this to our attention.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Jul 28, 2026

Hi Mike,

We’re sorry to hear you feel this way, however we do need to clarify that some of the information in this review does not appear to be accurate.

We are unsure where the comments regarding only receiving automated responses have come from, as we can see that our team has personally responded to your emails on multiple occasions, and we can also see that you have replied back to those messages. We would therefore appreciate it if you could clarify where the information regarding receiving no responses has come from, as this does not reflect the communication history we have on file.

Your order is also already in transit, and we have continued to assist you throughout the process. We would also like to understand whether you have contacted us using multiple email addresses or accounts, as this would be the only reason there may appear to be a lack of communication, as our records show replies have been provided.

We completely understand frustrations when waiting for an order, especially during busier periods, and we do apologise for any inconvenience caused. However, we always aim to respond to customers and provide updates where possible.

Please reach out to us with the details of any alternative contact methods used so we can investigate this further.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 27, 2026

Hi Megan,

Thanks for your review!

We're so sorry to hear about your experience and completely understand how disappointing it is to be waiting for your order. We sincerely apologise for the delay and any frustration this has caused. We are currently experiencing exceptionally high demand, which has unfortunately affected our dispatch times. We kindly ask that you allow the full 10 working days for your order to be dispatched, as many orders are still being processed within this timeframe.

Thank you for your patience and understanding – we truly appreciate it, and we're working as quickly as we can to get your order on its way.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 27, 2026

Hi Telma,

Thanks for your review.

We're truly sorry to hear about your experience and completely understand why you're disappointed. We sincerely apologise for the delay with your order and for the frustration caused by the automated response you received. Due to an exceptionally high volume of orders and customer enquiries, we've had to use automated acknowledgements while our team works through every email as quickly as possible. We appreciate that this isn't the level of service you expected or that we strive to provide. If your order has now exceeded our advised dispatch timeframe of 10 working days, our team will be investigating this as a priority.

We genuinely appreciate your patience and apologise again for the inconvenience caused. We hope we'll have the opportunity to put this right for you.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 27, 2026

Hi Shane,

Thanks for your review.

We're so sorry to hear you're disappointed. We completely understand how frustrating it is not to see an update on your order, and we sincerely apologise for the inconvenience. We're currently experiencing exceptionally high demand, which has unfortunately impacted our dispatch times. At 7 working days, your order is still within our current advised dispatch timeframe of up to 10 working days.

We're sorry you felt you had to cancel your order and appreciate your feedback, as it helps us improve. We hope you'll consider giving us another opportunity in the future.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 27, 2026

Hi Joanne,

Thank you so much for taking the time to leave such a lovely review.

We're so pleased your order arrived safely and that our Customer Service team was able to provide reassurance while you were waiting. We really appreciate your patience during our busy sale period, and your understanding means a lot to us. It's amazing to hear you're loving our shampoos and conditioners too!

Thank you for your continued support, and we can't wait to welcome you back again soon.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 24, 2026

Hi Keyleigh,

We’re sorry to hear that you’ve been disappointed with your experience, and we appreciate you taking the time to share your concerns.

We are a little confused by the comments regarding communication, as we have responded to your emails personally on multiple occasions and provided updates regarding your order. We always aim to keep customers informed and assist wherever we can.

We can confirm that the delivery has now been cancelled. Due to the circumstances and to help resolve this as quickly as possible, we have processed a refund for your order. You will receive an email confirmation once this has been completed, and the funds will be returned to your original payment method.

We’re sorry that this experience has not met your expectations, and we appreciate your understanding while we work to bring this matter to a close.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 24, 2026

Hi Lauren,

Thank you for your review, and we're really sorry to hear that you've been disappointed with your recent experience.

Firstly, thank you for your kind words about our products. We're so pleased to hear you've always loved using them, which is why we're especially sorry that this order has let you down.

We're currently experiencing longer dispatch times than usual due to the high volume of orders from our recent sale. We completely understand how frustrating it is to be waiting, especially when you've run out of your conditioner.

We've also been unable to locate any emails from the email address used to place your order. If you have contacted us using a different email address, or if you could reply with your order number or the email address you contacted us from, we'd be more than happy to look into this for you and locate your enquiry.

We sincerely apologise for the delay and appreciate your patience. We hope to have the opportunity to resolve this for you as quickly as possible.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 24, 2026

Hi Tracey,

Thank you for taking the time to leave your review.

We're so sorry to hear how disappointed you are, and we completely understand your frustration with the delay.

Following our recent sale, we've received an exceptionally high volume of orders, which has unfortunately meant that dispatch is taking longer than we'd usually expect. Our warehouse team is working incredibly hard to get every order packed and on its way as quickly as possible.

We really appreciate your feedback about our promotions, and we'll be sure to pass your comments on to the relevant team. We're genuinely sorry that this experience hasn't reflected the level of service you expected from us.

Thank you for your patience and understanding, and we hope your order will be with you very soon.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 24, 2026

Hi,

Thank you for taking the time to leave your review.

Firstly, we'd like to thank you for your continued support over the years, and we're so sorry that your latest experience hasn't met your expectations.

We're sorry to hear your parcel wasn't delivered to the requested address and that an item was missing when you collected it. We completely understand how disappointing and frustrating this must have been.

We're currently receiving an exceptionally high volume of emails following our recent sale, and our current response time is up to 72 hours, excluding weekends. Please be assured that our Customer Service team will respond to your email as soon as possible.

We sincerely apologise for the inconvenience caused and appreciate your patience. We'll be happy to investigate the delivery and missing item as soon as your email reaches one of our team.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 24, 2026

Hi,

Thank you for taking the time to leave your review.

We're very sorry to hear about your experience and completely understand your frustration.

Following our recent sale, we've experienced an exceptionally high volume of orders, which has unfortunately resulted in longer dispatch times than usual. We appreciate this isn't the service you were expecting.

We're also sorry to hear you feel your cancellation request was ignored. Due to the exceptionally high volume of emails we're currently receiving, our response time is up to 72 hours, excluding weekends. Our Customer Service team is working through every enquiry as quickly as possible and will respond as soon as they can.

We sincerely apologise for the inconvenience this has caused and appreciate your patience and understanding while we work through both our order and email backlogs.

Give Me Cosmetics