GivEnergy Ltd. Reviews 

GivEnergy App has changed, I specifically bought into GivEnergy because the App was so helpful and user friendly. This new one does not provide what I signed up to, the contract that I agreed to. How do I reinstate the features I used to have. This is just wrong. Why were we not warned at purchase that you wouldn’t provide this information - it was a major selling point for us.

Battery/inverter work ok. Wifi connection - rubbish. Their usb stick to connect to the outside world is so outdated....

Recent "sorry we are changing terms and conditions" and asking to pay for what used to be a part of the package when I was buying it ... Disgrace. I am not signing up for anything with the company that changes terms and conditions at their will.

Their goal is to take over your supply and regulate it, that's why this option is free.

Guess what Givenergy. My terms and conditions have changed. I will charge undisclosed amount of money for every email I get from you and every attempt to use my battery/inverter.

Fuming! at the subscription fee for what i already had from initally installing the hardware for free. I would of chosen a different brand otherwise and im pretty sure everyones else feels scammed too.
You get very basic info now. It should be for new customers so they are aware of it before they install the hardware.

Agree with all the negatives. Absolute RIP off.

Unbelievable!!! This company is a scam!
Today I I was not able to check or setup my inverter, for every feature now you require me to pay a premium subscription to see how much energy produced or to set any of the settings!
What about your promise of FREE FOREWER software???

They have pay walled functionality that made me buy their hardware in the first place. I was about to move house and buy a new battery from them. I'm only glad they showed their blackmailing colours before I gave them more of my money. Thanks givenergy.

I was happy with them but now app doesn’t work can’t even check battery percentage, worst decision I have made in years . Unfortunately I have to live with this crap now …

When I bought the product the T&C's said that we would have access to all the features however they have now decided to remove features unless you pay monthly.

There is no reason to expect they won't remove more features or increase monthly fees again and again

The hardware part of the company seems to have gone bust. So don't expect any warranty or replacement equipment. All that is left is the software arm who have decided for users to access all but very basic features you must pay extra. Most useful features are now behind a subscription paywall so my £15k solar/battery system is pretty much scrap now.

Very disappointed in the £4.99 a month just to keep an eye on my battery. All I want to do is check my battery status, and nothing else. Can't even do that anymore. Very unhappy customer. Do not buy off them!

In a nutshell, this company is hopeless at responding to requests for help…. I have had this issue in the past and also recently when I tried to navigate the changes to the app…. I have emailed the company twice…. The first email on the 12th of May…. I’ve had no response…. Equally, I have tried using…. WhatsApp and telephone….. with my experience of support post purchase I wouldn’t buy from this company in future

They are trying to profiteer from customers by turning off all the features for their products that used to be free.
Another example of companies ripping off their customer base and taking them for granted.

If I could give it ZERO I would cost £ thousands of pounds.they are now trying to get more money from people, the app doesn't even work on my pixel 8 pro.AVOID . NEVER AGAIN.

⭐ 1 Star – Extremely Disappointed with GivEnergy

I regret investing over £20,000 in a GivEnergy solar and battery system. While the hardware appeared attractive when installed, my experience with the software and ongoing access to system controls has left me extremely disappointed.

One of the main reasons for purchasing a modern battery storage system is the ability to monitor, configure, and optimise your own equipment. However, customers are now being asked to pay a monthly subscription to access functionality that many of us reasonably expected to be available as part of the system we already purchased.

After spending over £20,000 on equipment, installation, and associated works, I do not believe it is reasonable to introduce recurring charges for access to functions that are essential to managing and monitoring a battery system. Customers should not feel locked into ongoing subscription fees simply to get the most out of equipment they already own.

The app and web portal were important factors in my purchasing decision. Restricting functionality behind a paywall after customers have made substantial investments creates a sense of frustration and mistrust. In my view, this approach is unfair to existing customers who purchased their systems with certain expectations regarding software access and control.

I am particularly concerned that users may no longer have the same practical ability to manage and optimise their own battery systems without paying additional monthly fees. For many customers, this fundamentally changes the value proposition of the product.

I would encourage other affected customers to formally raise their concerns with GivEnergy and, where appropriate, consider submitting complaints to relevant consumer protection bodies and regulators so that these practices can be independently reviewed. If enough customers are affected, there should be proper scrutiny of whether it is fair to restrict key functionality after a significant upfront investment has already been made.

Potential buyers should carefully investigate not only the hardware specifications but also the long-term software access policies and any subscription requirements before committing to a purchase.

Based on my experience, I would not currently recommend GivEnergy products or their software platform.

Dont buy their products, after spending a chunk of money on their products, they have pushed loads of funxtionality behind a paywall. Not ethical.

Avoid givenergy products and app. All seems fine when installed. However the app is almost useless You now have to pay £4.99/month to access the same app/web page functionality as before for fairly amateur functions. Awful and very underhand sharp practice in my opinion.

It would appear that giv energy have now reduced their available data on their app. Even the basic data is lacking. It does not even tell you your battery charge. Oh, you can get it for £4.99 a month after you have paid for the installation and support through costs higher then doing it yourself. Poor show.

Crooks!

After spending thousands of pounds on a battery and inverter, being a loyal customer for years by referring friends onto their products, that will all stop now and I will look to replace my battery. Suddenly changing all access to my own device to be behind a paywall is con artist behaviour.

When first installed was brilliant
BUT THAT DIDN'T LAST
The company was experiencing difficulties and couldn't hold up the software part of the system and had to choose between home only connection or pay subscription 🤔 so decided to go with home connection ,which was really annoying but hey ho, was really getting along with the system, then sent software update, which has altered everything!!!!!!! For the worst !!! Really complicated difficult to read ( very small) and has wiped all my settings.not sure how it all works,endless settings
And can't navigate new site THANKS
Sooooo MUCH givenergy
Must say hardware is great

My battery has been set up to discharge between 4 & 7pm for a while.
The battery looses around 6% of charge in a 12 hour period with NO LOAD.
My installer repeatedly chased Givenergy but with no response.
Recently they have changed their software arrangement to a subscription basis of a £4.99/month fee, removing all useful features other than a high level overview & a clunky setting arrangement.
This is a cynical measure to extract more cash from users.
Avoid this product!!!