I bought the glass with a picture in it for a friend who lost her dog suddenly. It was easy to order and pay and delivery was fast turning up 2 days early,and that was free postage. I was messaged... See more
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See what reviewers are saying
Product was reasonable quality. Very small print and pages are not the best, yellow quite low grade paper used in the book I thought. Good quality personalisation though and facts / trivia were of an... See more
I couldn't speak more highly about this company. I had a problem with my Wowcher voucher. They very kindly took over and completed my order which i appreciated very much. Very accommodating for someon... See more
Received my memory plaque for my brother today and it’s amazing it’s everything and more I could have hoped for thank you so much plus it come so quick highly recommend good job louise, ben and team... See more
Company details
Written by the company
Shop our unique, high quality, affordable Personalised Gifts for Her, for Him, For kids, For Teachers; for all occasions - Christmas, Father's, Mother’s Day, Wedding.
Contact info
Station Road 49, BN26 6EA, Polegate, United Kingdom
- givepersonalisedgifts.co.uk
4.3
Excellent
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My experience has been good
My experience has been good. There was an error with my purchase but it was promptly rectified. I will be happy to do business with GPG again.
August 8, 2022
Reply from Give Personalised Gifts
Thank you for taking the time to write a feedback. Much appreciated.
Reply from Give Personalised Gifts
Thank you for your feedback. much appreciated and hope to see you again.
Great looking gift and very personal
Great looking gift and very personal, arrived quickly and packaged safely.
August 4, 2022
Reply from Give Personalised Gifts
Thank you for your feedback. much appreciated. Hope to see you again.
Fantastic gift for someone who had…
Fantastic gift for someone who had recently lost a loved one. Fast service, superb quality and received with lots of tears and masses of appreciation
May 31, 2022
Personailsed Gift for Granddaughter
Brillaint product, Brilliant service. Nothing else to say !
May 17, 2022
Great product
May 6, 2022
Item ordered for friends birthday and…
Item ordered for friends birthday and it arrived in time as as specified
May 6, 2022
Great item thanks
May 5, 2022
Lantern and personalised candle holder
Super quick delivery and they were Mother’s Day gifts and we had 2 very happy nanny’s. So thank you so much. Highly recommend
April 13, 2022
Nice Trinket box
A very nice box but a bit smaller than I expected. However it is a nice gift
April 10, 2022
Great gift for my wife she loves it.
April 6, 2022
Poor quality goods and service
Not at all happy with the quality of the item or their service. Personalised gift of poor quality and arrived damaged both time, not able to use as a gift, the company refused to refund postage.
Below is my response to the company 'give personalised gifts' response....
Your response to my review is inaccurate you have also emailed me making things up which is inappropriate and unacceptable. As a company you have public liability and need to follow the consumer right act. The delivery service you used is shocked that you con customers and deny their rights. Refusing to return what you claim from them.
You say in your email to me that the books were hard backed which is totally untrue, they are flimsy paper backed books that bend easily, and they were sent in unsuitable packaging. your p&p charges are unacceptable for the packaging you use. The books were damaged because they are paper backed sent in bendable envelope. They are not hard backed as you claim in your email.
The second book you decided to send and I would have settled for it had it arrived in good condition but because you decided not to put 'Do Not Bend' on the envelope, although I asked you to, this was also bent. Again the second book was very flimsy paperbacked and due to quality of book and packaging this also arrived damaged. 2 of the same books is no good to me.
You agreed a refund of 30% on £13.89 but then only returned £3.30. 30% of £13.89 = £4.17 then the postage if fully claimable from royal mail which you charged me and are denying my right for it to be returned to me.
I am not at all happy with your service or the product you supplied and want the full refund totalling £13.89.
Send me a prepaid envelope and refund the full amount of £13.89 - £3.30 which you refunded = £10.59.
Return £10.59 and have your books collected.
April 2, 2022
Reply from Give Personalised Gifts
Thank you for your review. Your review is not an honest account of events, which are as follows;
• You placed an order for a Personalised Tiny Teddy book.
• On receiving the book you notified us that the book was bent in transit.
• We sent you a replacement on a rapid next day postal service in time for Mother’s day.
• You subsequently notified us that the replacement was also bent in transit and that you wanted a refund.
• We explained to you that as we have sent you two books, we would require both books to be returned to us, we would send you a prepaid postage label to use in returning the books to us (no cost to you) and we will refund you in full.
• You wrote back asking to keep both books in return for a discount to which we refused. After a barrage of emails from you accusing us of poor customer service if we do not offer you a discount to keep both books, we eventually agreed to give you a discount totalling 40% (instead of £14.98 i.e. £10.99 + £3.99 delivery charge), you were charged (£10.59 i.e. £6.6 +£3.99 delivery).
• You wrote back wanting a bigger discount to which we blatantly refused and asked that you please return both books to us (using a prepaid postage label) for a full refund.
• You eventually agreed to a discount totalling 40% of the cost of the original book.
• On receiving your discount, you wrote us you stating that you would like to make a claim against Royal Mail and need supporting documents from us, to which we responded that it would be fraudulent to do so as you have decided to keep both books in as well as received a substantial discount from us.
If, as you alleged that both books arrived damaged in transit, PLEASE return them back to us for a FULL REFUND. We would send a courier to come and collect both books from you and we will refund you in full. If you insist on keeping both books, we expect you to pay something towards one of them (the original book and its delivery cost).
As we have sent you two books, it is not poor customer service to ask you to pay for the original book (at a discounted price plus delivery) if you wish to keep both books, nor is it poor customer service for us to refuse to give you both books for free.
Reply from Give Personalised Gifts
Thank you for your kind words, we are glad you like your product.
Excellent quality ideas
March 31, 2022
Reply from Give Personalised Gifts
Thank you so much for taking the time to write a lovely review!
We hope you’ll choose to shop with us again in the future.
Very quick delivery
Very quick delivery, slight issue with the engraving which was helpfully sorted out very quickly. Sometimes things go wrong, the way people get over these things I think is a good reflection on a company. Ben sorted problem out very well. Thank you.
March 31, 2022
Reply from Give Personalised Gifts
Thank you so much for taking the time to write a lovely review!
We hope you’ll choose to shop with us again in the future.
Reply from Give Personalised Gifts
Thank you for your kind words, we very much appreciate your feedback.
Quality gifts at a reasonable price
Quality gifts at a reasonable price. Prompt delivery. Easy to order online. Thank you
March 2, 2022
Reply from Give Personalised Gifts
Thank you for taking time to write us a lovely review.
Reply from Give Personalised Gifts
Thank you so much for taking the time to write a lovely review!
We hope you’ll choose to shop with us again in the future.
Very good on time and correct a great…
Very good on time and correct a great service
February 11, 2022
Reply from Give Personalised Gifts
Thank you so much for taking the time to write a lovely review!
We hope you’ll choose to shop with us again in the future.
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