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GJ LOCKS Ltd Reviews 807

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TrustScore 5 out of 5

4.9

Tool Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as robust, well-made, and effective tools that achieve excellent results. Many appreciate the prompt and reliable delivery service, noting that items often arrive quickly and are well-packaged. The customer service is frequently highlighted as exceptional, with people commending the helpfulness, professionalism, and quick resolution of any issues. However, some people were dissatisfied with the quality of certain products, specifically mentioning cheap plastic handles. These customers also expressed concerns about the company's responses to negative feedback, describing them as unprofessional. A few other people also felt that delivery charges were sometimes too high for lower-value items.

What people talk about most

Product

Customers consistently note positive experiences with product quality and durability. Many reviewers praise... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality and durability of... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers frequently highlight... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the super fast and... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, outstanding service, communication and tool. After buying the EPG few years back I then went on to buying a few of the mortice decoders and pin and cams. The obvious step was to start... See more

Rated 5 out of 5 stars

GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday. His tools... See more

Rated 5 out of 5 stars

I'd been considering an EPG upgrade for some time so took the plunge and bought the GJ locks EPG MK4, the build quality is fantastic, it's a beast. Like a few on line say, it takes a bit of getting us... See more

Rated 5 out of 5 stars

First time experience with this company and I liked it. Perfect packing and well timed delivery. Though sometimes I feel the delivery charge is too much because I bought something that is of a low va... See more

Company details

  1. Tool Manufacturer

Written by the company

Our tools are born out of a need to find a better easier way to non destructively open the many different locking systems that are in the UK today. Whether it's lock bypass, lock decoders or good old fashioned hand picking we have the tools to help today's Specialist Locksmith and members of the Security Services succeed in their goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

807 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb product

Superb product, really well made and fast delivery - what more could you ask for? How about fantastic customer service? GJ Locks do that as well!

November 18, 2025
Rated 5 out of 5 stars

Top service

Top service , gave great advice through correspondence and tools are quality, and as GJ said they would be, 5 stars , highly recommend

October 22, 2025
Rated 5 out of 5 stars

Decoder

Amazing customer service and very easy to deal with, the decoder is extremely well designed and easy to use. Extremely happy with my purchase.

October 23, 2025
Rated 5 out of 5 stars

First class

Service and communication is second to none - On the week of the Expo GJ took the time and effort to send out a tool that was needed. Five stars all day long.

October 20, 2025

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