Unacceptable and unprofessional Golden Key kept my AED 1,000 deposit for almost three months and ignored repeated emails and messages. When the money was finally returned, they did not refun... See more
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ALERT!!!! … NEVER USE THIS COMPANY … NEVER RETURN MY DEPOSIT, THEY JUST ANSWERS THE WHATSAPP’s MESSAGES BUT NEVER SOLVE OR FIX NOTHING …. THEY ARE SCAMMERS … DO NOT TRUST FROM THE OTHER GOOD REVIEWS,... See more
No idea why people are leaving bad reviews, i rented 2 cars whilst in dubai and the service was amazing, the cars were outstanding and i received the deposit back after around 23 days… this is incase... See more
After renal was over I waited for 30 days but have not received my deposit, Few gentle reminders stayed without reaction, so I claimed for charge back. Hope their merchant acc will get a strike.
Company details
Written by the company
Golden Key Car Rental is your premier choice for reliable and top-notch vehicle services. Our commitment to excellence ensures that we stand as the foremost option for all your car rental needs. With a dedication to providing exceptional customer service and a wide range of quality vehicles, we guarantee that choosing us will always be the perfect decision for your travel requirements.
Contact info
Cargo Village , Shop-5 , Airport Road , Dubai , United Arab Emirates, 00000, Dubai, U.A.E.
- +971553890523
- info@gkcarrental.ae
- gkcarrental.com
2.6
Poor
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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ALERT! Deposit not returned after 60 days.
!!! Deposit not returned after 60 days !!!!
update: The deposit was finally returned after 61 days after the car had been returned.
July 22, 2024
Unprompted review
Decent car for reasonable money but deposit refund turned out to be a problem.
After renal was over I waited for 30 days but have not received my deposit, Few gentle reminders stayed without reaction, so I claimed for charge back. Hope their merchant acc will get a strike.
May 19, 2024
Unprompted review
SCAM - Dont return my deposit
My experience with you and Golden Key Car RENT
DON'T recomendate
Rented Tesla from 22 to 29 feb (Completly dirty)
Rented BMW 420 Cabrio from 28feb to 2mar (vary bad condition)
1. The first car was delivered 1.30 minutes late, although I paid an extra 30 dollars for this delivery and asked for it to be delivered on time, I was late for the conference because of you.
2. The driver of the car smoked right in the car and the car was very very dirty.
3. When the driver was supposed to pick up one car and deliver another, he was 2 hours late
4. The second car was damaged and its dashboard was swept away like a New Year's tree - a bunch of errors, the car was in very poor condition, the light was constantly flashing with a request to change the oil and brake pads, the car braked poorly, was very dirty and outwardly very scratched - this is a BMW 420 although when I booked they promised a white BMW 430 and in a different color
5. I asked to change the car to another one, they told me that they would change it in the evening and then they didn’t answer me for 2 days
6. When they picked up the car, they were an hour late, again.
7. They promised to return the deposit 2 weeks ago, they wanted to cheat with the deposit and return 1140 dirhams instead of 1380
8. During our cooperation, your employees lied to me 6 times, 3 times they promised to transfer the deposit, 3 times when they delivered and picked up they said that they had 10 minutes left and arrived in an hour.
For today my deposit is not returned.
February 22, 2024
Unprompted review
Ver nice service recommend to everyone
April 9, 2023
Unprompted review
Reply from Golden Key Rent Car LLC
We appreciate to you, see you next time as well
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