GK Figure Worldwide Reviews 295

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products and their quality, often describing them as well-crafted, authentic, and impressive. Many appreciate the secure packaging that ensures items arrive in perfect condition. However, some people were dissatisfied with the ordering process, experiencing significant delays, unannounced changes, and a lack of communication regarding their pre-orders. A few other people also felt that the delivery service was slow, and some reported receiving damaged or faulty products, with issues like broken parts or items not matching descriptions. There are also mentions of slow or unresponsive customer service when issues arise.

What people talk about most

Product

Users describe positive interactions with product. Many customers are satisfied with the quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the high quality of the... See more

Order

People report ambiguous experiences with order. Many customers express frustration with significant delays,... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised prompt delivery,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick and reliable... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Buying was easy enough, figure was high quality. There was some damage during shipping, they didn't do much about rectifying it. Told me to glue it back together.

Rated 4 out of 5 stars

Item arrived in perfect condition. Support was very helpful and respectful during our contact. Only reason I'm giving them a 4 instead of 5 was due to the shipping taking some time but after contact... See more

Rated 4 out of 5 stars

This is my first time ordering with GK Worldwide so I was kinda hesitant. It took several months of waiting for the figure but when it arrived, I was beyond impressed! It was well crafted, details are... See more

Rated 2 out of 5 stars

The Lycaon figure is fantastic and such high quality. It would have been perfect without one issue. His right leg (the leg that supports the figure to the base) either does not have the magnet built i... See more


Company details

  1. Collectibles Store
  2. Figurine Shop
  3. Hobby Store

Written by the company

We collaborate with various studios in China. (Jimei Palace, Revive Studios, Queen Studios, Light Year Studios, Iron Kite Studios, Cloud Studios, Top Studios, Magic Cube Studio, more and more) We provide FAST SHIPPING in every parts of country. We have great service with professional team Any type of collaboration welcomed! Trusted seller with best price.


Contact info

3.4

Average

TrustScore 3.5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Item arrived in perfect condition

Item arrived in perfect condition. Support was very helpful and respectful during our contact. Only reason I'm giving them a 4 instead of 5 was due to the shipping taking some time but after contact with the people at gk everything was sorted out in a timely manner.

Thank you, would definitely buy from again.

June 21, 2025
Unprompted review
Rated 4 out of 5 stars

Chris Redfield RE8 figure

This is my first time ordering with GK Worldwide so I was kinda hesitant. It took several months of waiting for the figure but when it arrived, I was beyond impressed! It was well crafted, details are amazing, and it looked exactly what they advertised. Assembling it was easy, snaps easy with magnets, and looks truly amazing. The extra accessories are great. The only flaw I could say is that when I was setting up the chest harness, it was kinda stiff and it snapped. It's not really visible since it's in the back, I don't mind it as much but the fact still remains it broke. It should have been made from silicone or some softer material. Because of that I took off a star. Besides that, overall an excellent buying experience.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Company & Studio Ghosted Me

I’ve not received an order i placed over a year ago and when I emailed about it they’ve completely ignored me. I’ve never used this site but have been told it’s trustworthy, i will never recommend to anyone i know who collects figures. Terrible service.

June 9, 2025
Rated 5 out of 5 stars

I have ordered 3 figures in different…

I have ordered 3 figures in different sizes, and all of them was packaged super well. In total from ordering to shipping it was around 3 month. But all figures are such good quality so I dont mind the longer shipping time. I will order from them more in the future! 😍

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Can only say good things

Did my first order. Of course shipping takes a while and you need to watch out if the item is in stock or if its a preorder. Waited about 2 months for my in stock order to arrive and the figures are absolutely beautiful. Tracking link is provided via email, page is in Chinese but that is manageable.

After my order I even got an email from them, asking if I had received everything - got a quick response to my answer as well! Will be buying more figures in the future!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended for Figure Collectors!

I've ordered several figures from GK Figure Worldwide, and I've been very satisfied every time. The team has always been friendly and able to resolve any issues I had quickly and efficiently. I highly recommend using the WhatsApp feature for better communication—it's fast, direct, and super helpful. Definitely recommend!

June 8, 2025
Rated 5 out of 5 stars

Great quality, will buy from here again

My figure came in perfect condition, and the packaging was very secure. I pre-ordered it, so it took a while to arrive, but was definitely worth the wait. The quality and attention to detail is fantastic.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Authentic Resin Statues

I purchased two resin statues from them. The statues are authentic from studios! Very nice people when they noticed there were different versions of when I would like to buy, they sourced right statues for me. You may need more patience because the production and logistics take time. I was nervous about the long wait but eventually I received my orders! I definitely recommend this shop! Hope you guys enjoy your shopping experience.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication and follow through.

Very satisfied with my experience and purchase. This company was easy to communicate with. For example, I had picked “air delivery” but after reading how I’d have to deal with US customs I messaged them about switching my order to overseas shipping, and they did.

April 24, 2024
Rated 1 out of 5 stars

BEWARE! Don’t buy from this company

Where to start. I bought an akame statue through this company on 10/25/2024. The statue had an ETA Q3 2024. I messaged the company on 1/13/25 regarding the statues status , they messaged back and said they have not heard from the company and they will message me when they do. 3/7/25 I wrote to them again because I never got an update , they replied and gave me the same reply. At this point I’m already mad because I wanted the statue for my fiancés birthday that month. I gave them another chance and wrote to them on 4/8/25 , 4/13/25 and 4/17/25 with no reply. There is no excuse as to why they have such bad customer service , at this point on 4/13/25 I told them to cancel my order and send my money back. Which they refuse to reply. Buy from other websites and do your research before buying from here.

Update: I filed a case with PayPal and they ruled to my favor. Lesson here people , always pay with PayPal!!!

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with this store

Extremely disappointed with this store. Purchased two figures ($40 and $600) only to discover outrageous shipping costs AFTER payment - $40 shipping for the $40 figure (DOUBLE THE PRICE WTF) and $100 for the $600 one. The worst part? You can't cancel once you discover these hidden fees. You're forced to either pay the excessive shipping ($140 total) or lose your entire purchase ($640). No transparent shipping information before buying, and no way to get a refund. Total cost jumped from $640 to $780!

Save yourself the trouble and avoid this store. Their business practices are not transparent from the beginning.

April 10, 2025
Rated 1 out of 5 stars

Got a broken figure

Got a broken figure. They said they will contact the studio and update me after. Its been one year now and im still waiting. They have to give me some kind of refund. And whatsapp/email doesnt work. No answers until now

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

I did not receive my figure

I did not receive my figure, release date were supposed to be Q2 2024, any kind of communication is slow. I do not think i will see it or my money.
I will update my review if i get more info.

March 25, 2024

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look