Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... See more
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Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... See more
Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... See more
I bought two items from ASOS and they said these were from their 'brand partner'. Neither item was any good so I sent them back to Glamorous aka Kacoo as instructed and have the receipt. That was on 2... See more
Company details
Information provided by various external sources
Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.
Contact info
Manchester, United Kingdom
- care@glamorous.com
- glamorous.com
1.4
Bad
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like Glamorous clothing
I like Glamorous clothing, it is really good quality and pretty!!
March 12, 2021
Reply from Glamorous.com
Thank you so much for your lovely feedback, thank you Glamorous x
Poor quality
Necklace that came was broken so really only have 4 things. Won’t get replaced either so waste of money
February 11, 2021
Reply from Glamorous.com
Hi Samantha,
We are so sorry that your item has been received faulty!
Did you contact customer care? Either way we would always look to replace any faulty items regardless of being full price/ sale or part of our mystery bags. Please can you contact us immediately and we will look to send you a replacement out ASAP
Thank you
Glamorous
x
I haven’t recived my order
January 25, 2021
Reply from Glamorous.com
Hi Julia,
Thank you for your review.
Please note customer care is looking into your order for you; this was despatched from our warehouse 12.01 but looks as though there has been a delay with our couriers getting this item to you
We will update you when we have more information,
**Update: Hi Julia, please note we have had confirmation that your item was delivered on the 28.01.21
Tracking no. LG352422532GB
Your item was delivered on 28-01-2021.
We hope you are happy with your item
Thank you
Glamorous
X
The order was delivered free and was on time.
The order was delivered free and was on time. The item was of good quality and fit.
January 25, 2021
Reply from Glamorous.com
Thank you for your lovely review, Glamorous X
Reply from Glamorous.com
Thank you for your lovely review, Glamorous X
Great dresses arrived on time and cute
January 24, 2021
Reply from Glamorous.com
Thank you for your lovely review, Glamorous X
Fake website
January 20, 2021
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not ours. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com not www.glamorous.com. Please note you have reviewed the wrong website, thank you, glamorous
There is fake website with the name…
There is fake website with the name glemorous.com. and many people lost the money. Plz check website name before book the order .
December 14, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
I had ordered a product and had paid…
I had ordered a product and had paid the money but yet i have not recived the product. Is it a fake site which takes money and doesn't give any information.
December 7, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
This is fraud site I didn’t get my…
This is fraud site I didn’t get my orders
December 7, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not ours. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com not www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
I booked my order some 3 weeks ago and…
I booked my order some 3 weeks ago and haven't received yet. Is there any way I could get my products or my money back?
December 6, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
This website cheated me
This website cheated me . I made two orders # 7477 and #7524. Their website is now not available . I have already made the payment but I can't track the status of my order. This kind of cheaters should be given exemplary punishment. They are destroying
customers confidence on online purchase.
December 5, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
My order is booked on 13 Nov 2020 and…
My order is booked on 13 Nov 2020 and the order no is (#2694) but my order is not come where is my order
December 3, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not ours. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com not www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
My order is book on date 22 November…
My order is book on date 22 November 2020 & order no. is #5987
where is my order
December 2, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order number you had provided were not that of www.glamorous.com.
Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
It's a fake website and facebook also…
It's a fake website and facebook also include in this because they facebook advertising these website and people becoming fool. I did ordered from glamorous.com and paid also but still no product receive or no information
November 29, 2020
Unprompted review
Reply from Glamorous.com
Hi There,
Thanks for the review, we are so sorry that you have felt this way with the service you have received. We will be reaching out to understand what has happened here, Thank you, Glamorous
This is a scam website
This is a scam website. I ordered 2 dresses four weeks ago, but still haven't received anything! I emailed their customer service two weeks ago but no reply!
November 20, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
This is Very Horrable And fake app i…
This is Very Horrable And fake app i wasted my money they not deliver Any product Such a shamefull disgusting why Are you Making fool to us
November 19, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
I ordered last week some kitchen…
I ordered last week some kitchen utensils. I have paid and it's been 1 week still didn't even receive any message of packing, shipping and not receive my products. Am worried and my money wasted. They have not even provided customer care number.
November 19, 2020
Unprompted review
Reply from Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. We do not sell kitchen utensils. We only see apparel goods. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
First thing i wanted to know why there…
First thing i wanted to know why there is no professionalism in your work? secondly, you guys don't send an Email if the product is ordered from your website? thirdly in this way you make the customer untrust your website and force a customer to file a complaint on the consumer page about what you guys are serving.
November 17, 2020
Unprompted review
Reply from Glamorous.com
Hi Zehra,
We are sorry for your experience. We will be reaching out to understand your experience in more detail to understand what has happened here
Thank you
Glamorous
X
This is a scam website
This is a scam website. I ordered three dresses four weeks ago, but still haven't received anything! I emailed their customer service email two weeks ago but no reply! I'm still chasing my refund at the moment.!
March 28, 2020
Unprompted review
Reply from Glamorous.com
Hi Lee,
We are sorry for this experience. We have reached out to understand what happened during your shopping experience with us,
Thank you
Glamorous
X
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