Glasses.com Reviews 1,858

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,163 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering, including applying insurance and using the website, making the process seamless and simple. People are very satisfied with the fast delivery service, often receiving their glasses quicker than expected, with many noting the quick processing and shipping. The product quality, especially the lenses and prescription accuracy, is consistently praised, with many finding their glasses phenomenal and spot on. However, some customers also noted issues with the product, specifically that the frames did not match the pictures or virtual try-on, appearing darker or different in color. A few other people also felt that the quality of some frames was poor, describing them as flimsy, crooked, or easily broken, and not worth the money. Additionally, some reviewers experienced problems with orders, such as receiving the wrong pair, damaged items, or delays in delivery with no tracking information.

What people talk about most

Product

People report ambiguous experiences with product, with many praising the quality of the glasses, the accuracy... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the excellent process and... See more

Order

Consumers find order to be ambiguous, with many reporting easy and fast ordering processes, often praising... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and quick... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an overall smooth and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will... See more

Rated 5 out of 5 stars

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, f... See more

Company replied

Rated 5 out of 5 stars

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed descrip... See more

Company replied

Rated 5 out of 5 stars

This was a great way to use my insurance benefits. Combining those with a great sale I was able to afford the transition lenses I wanted. I also received my glasses more quickly than I expected. The p... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.


Contact info

  • Luxottica Place 4000, 45040, Mason, United States

  • glasses.com

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

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Rated 2 out of 5 stars

Get your glasses in person - skip online.

The first time ordering from them, the frames were cheap plastic and the paint peeled off of them causing an allergic reaction on my skin. The lenses were made from the cheapest plastic I've ever seen. To their credit, they did send me a new pair with better lenses. Though, I am not even sure the progressive prescription lenses they put in are correct, even the second time around. My eyes blur and hurt while wearing them. I feel better wearing nothing. Go in person to buy glasses. Like learning, that is the gold standard.

April 1, 2026
Unprompted review
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 5 out of 5 stars

fast shipping

fast shipping, quality product, great glasses for the price

May 23, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

The "try on" option really helped me to…

The "try on" option really helped me to find the right pair.

May 23, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 1 out of 5 stars

bad experience

bad experience, sent the wrong color and lenses. then tried to up charge me a ridiculous amount. huge waste of my time! awful!

May 23, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

Rated 4 out of 5 stars

I received my glasses in a timely…

I received my glasses in a timely manner, but I ordered the Ray-Ban’s Flaco sunglasses prescription. You were supposed to putting green lenses but instead put gray lenses anyway one of your employees tried to help me to fix the issue but they were having computer problems of all things this Friday so not sure if it got resolved or not I guess you’ll send me an email.

May 22, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

The glasses fit perfect and feel great

The glasses fit perfect and feel great. I was worried about the quality and the fit with buying online. It was super convenient and I live the glasses.

May 22, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Great experience with great result

I love my new sunglasses. The website was easy to navigate and the sale prices were amazing. The glasses came in quickly and fit perfectly. I strongly recommend.

May 19, 2026
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Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

I ordered a pair of rx glasses using my…

I ordered a pair of rx glasses using my insurance, as it was about to be terminated. I didn't end up liking them and initiated a return. I never received a confirmation of the return request or instructions, so I reached out via chat for help. The agent who helped me was amazing, and the process was super simple. My insurance was refunded within 48 hours and I was able to use my benefits before they expired! Have and will continue to recommend Glasses.com to everyone for online glasses shopping!

May 22, 2026
Unprompted review
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Easy from start to finish

I found the glasses.com method of buying glasses to be superb in everyway, from the online selection and fitting process to the great pricing and fast service.

Well done Glasses.com!

May 22, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Perfect fit makes me look good

Priceless great

May 22, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Glasses with ease

This process of ordering glasses while using your insurance is as easy as it gets. The prescription lenses are perfect. The frames are wonderful for a great price. I paid a little extra to have the glasses delivered quickly and it was well worth it. An all around wonderful for experience.

May 22, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

One of the best customer service out…

One of the best customer service out there. Great glasses!!! Easy site to order. Customer service agents who are a above and beyond and want to help. Fast service! I will be a life time customer!! Thank you!!! Glasses.com

May 22, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

Great experience!

Great selection! I was able to use my vision insurance along with other discounts and got a great price for my glasses. Shipping was fast! I’m very satisfied with my purchase!

May 15, 2026
Glasses.com logo

Reply from Glasses.com

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

Rated 5 out of 5 stars

This was my first time buying glasses…

This was my first time buying glasses online instead of in-store and everything was fantastic.First,you need to have in-network insurance, if you don't then don't bother.I put my order in on may 12th and got it on may 18th, very fast!.They let you pick it up at LensCrafters.THEY ARE CHEAPER THAN LENSCRAFTERS.I couldnt afford the glasses I wanted from target optical or lenscrafters but with glasses.com I got transitions and special lens treatments.Then they gave me a discount $20 off WITH INSURANCE!!! I WOULD HAVE TO PAY $220 AT LENSCRAFTERS, I PAID $160, 100/10

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

The glasses are cheap and not worth the…

The glasses are cheap and not worth the money I was charged. The legs and frame are fragile and look like they will not last a month. I paid over $300 for this poor quality frame. I have sent 4 emails asking to return them and the customer service department is ignoring me. They want me to exchange them not return them. The 30 day money back guarantee is a lie. DO NOT BUY GLASSES FROM THIS COMPANY

April 30, 2026
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Reply from Glasses.com

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

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