Glasses.com Reviews 1,858

•

4.0

Glasses Store

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of ordering and the smooth user experience, often mentioning the simple process of applying insurance and navigating the website. Many people are very satisfied with their purchases, noting that products often look exactly as pictured and the prescription is accurate. Reviewers also consistently praise the fast delivery service, with many receiving their orders much quicker than anticipated. However, some customers mentioned issues with the product not matching the online images, particularly concerning frame colors and appearance. A few people also experienced problems with order fulfillment, such as receiving incorrect items or products with manufacturing defects like loose lenses or flimsy frames. There were also occasional reports of delivery issues, including packages not arriving despite delivery notifications.

What people talk about most

Product

People report ambiguous experiences with product, with many praising the quality of the glasses, the accuracy... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the excellent process and... See more

Order

Consumers find order to be ambiguous, with many reporting easy and fast ordering processes, often praising... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and quick... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an overall smooth and... See more

Reviews shaping this summary

I liked the ease of ordering and applying insurance. Nice selection and great sizing information. Process was fast, I got my new glasses in about a week. I love my new frames, fingers crossed I will... See more

Very happy with my purchase! My glasses arrived quickly with regular shipping, and the prescription was spot on. The frames looked exactly like the pictures no surprises, no gimmicks. Great quality, f... See more

Company replied

I've purchased many pairs of glasses through glasses.com Great selection, latest styles, great prices, lots of options to choose from. Transitions available in a variety of colors. A detailed descrip... See more

Company replied

Perfection! I was so skeptical about buying prescription glasses on the internet. My glasses arrived within a week, fit perfectly, and look great. I got progressive transition lenses. These glasses... See more

Company replied

Company details

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.

Contact info

Luxottica Place 4000, 45040, Mason, United States
glasses.com

4.0

Great

2K reviews

5-star

4-star

3-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 20, 2026

Really easy to follow along process

Really easy to follow along process. Quick fast service.

May 20, 2026

Glasses got lost in transit but…

Glasses got lost in transit but Glasses.com immediately replaced them and I received them a few days later

May 20, 2026

Everything was great except the website…

Everything was great except the website glitches and logs you out constantly

May 20, 2026

Very fast delivery

May 8, 2026

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

May 20, 2026

Different

The description and the virtual try on is totally different than the actual product

May 19, 2026

Reply from Glasses.com

May 21, 2026

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

May 20, 2026

Glasses are absolutely perfect

Glasses are absolutely perfect. Perform very real in the sun and indoors easy on my eyes with the blue lights because I constantly work in front of a computer all day. I wish I would’ve known about glasses.com first because I would’ve never ordered from any other place and I will be ordering again for my daughter.

May 19, 2026

May 20, 2026

Glasses were poorly made

Glasses were poorly made. Lenses rattling in frames.

May 19, 2026

Reply from Glasses.com

May 21, 2026

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: GLSocialCS@Glasses.com

May 19, 2026

Ease of ordering and the quick delivery…

Ease of ordering and the quick delivery of the glasses.

May 19, 2026

Mono vision follow up

Everything was good, but I would like to be contacted by a customer service representative, I have mono vision, and I’m not sure if there is a special prescription for that. I’m finding it hard to adjust to my progressive lenses.

May 19, 2026

Easy order with insurance

Easy order, seamless insurance process, timely delivery.

May 19, 2026

Quality glasses and really fast…

Quality glasses and really fast service!!

May 19, 2026

This was my second purchase from…

This was my second purchase from Glasses.com. The process from initial selection (loved the “Try on” feature) to final delivery was seamless and well executed. Highly recommend!!

May 19, 2026

I love my new glasses

May 19, 2026

Everything fast and dependable

May 17, 2026

Reply from Glasses.com

May 19, 2026

Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!

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