Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses Store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service great products

Great help choosing a pair which as a rule I wouldn’t have considered but actually look great, Even my friends have complimented me on them and they are absolute savages as a rule 😂

My go to optician prompt service, great products and decent prices would recommend to anyone

September 5, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Brendan,

Glad you like your new glasses.

Thanks for always coming back to us.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Great personal service per customer…

Great personal service per customer unlike some of the larger companies that treat you like you are just another customer they have to deal with and yet charge exhorbitant prices for their products.

September 2, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Bert,

Thank you for your review.

Kind Regards,
The Glasseslab Team

Rated 4 out of 5 stars

Excellent helpful service

Excellent helpful service. Lots of frames and makes to choose from. One week from ordering to receiving. A bit pricey but fantastic quality.

August 16, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Claire,

Thank you for your review. Hope you are enjoying your new glasses.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Wow wow wow

Wow! Excellent and personalised service!

August 16, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Maria,

Thank you so much for your review. Hope you are enjoying your new glasses.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

I can’t recommend Glasses Lab enough

I can’t recommend Glasses Lab enough. All the staff are lovely and make you feel welcome. The turn around in ordering is quick and they keep you updated along the way for your orders. The selection of glasses to try is fantastic and advice given if unsure what suits you. My family and I are all very happy to visit Glasses Lab.

August 15, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello

Thank you very much for your kind words. Hope you are enjoying your new glasses.

Warm Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

My eyes failed to adjust to glasses…

My eyes failed to adjust to glasses from another optician. Glasses Lab fitted me with a new pair that were correct from the first wearing. I was pleased with the effort made by the competent staff to supply and check the accuracy of the new glasses.

August 9, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Nancy,

Thank you for your review, hope you are enjoying your new glasses.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Great recent experience with Glasses…

Great recent experience with Glasses Lab. I needed new varied vocals, new prescription sunglasses and a pair of fixed lense glasses to reduce eye strain when undertaking screen based work. I found all of the staff to be friendly, knowledgeable, efficient and engaged. They helped me choose three pairs of glasses to meet all of my needs. The turn around time was quicker than I expected. I am really happy I found this place as the provide a much more pleasant experience than the big chains. I will definitely be going back for my future eye care needs

Thanks guys!

August 8, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Dear Paul Christopher,

Thank you so much for your kind words.

The Glasseslab Team.

Rated 5 out of 5 stars

Great opticians

I have used Glasses Lab for a few years now and am always happy with the service I get from them. I recently got a new pair of glasses and I'm very happy with the glasses themselves and with the service I received.

August 6, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Sally,

Thank you for your review and for coming back to us throughout the years.

Kind Regards,
The Glasseslab team.

Rated 5 out of 5 stars

Really great service and expert advice

Really great service and expert advice. Have recommended it to lots of my friends.

July 14, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians


Dear Conti,

Thank you for your kind words and spreading the word about us.

Kind Regards,
The Glasseslab Team

Rated 5 out of 5 stars

Great service

Fixed my Tom Ford sunglasses in minutes. Great service, thank you very much.

July 13, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Jack

Thank you for your review.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Best glasses-choosing experience EVER!

This was my best experience ever in an Optitian when choosing glasses! A bright, funky, welcoming store, lovely friendly, approachable staff. Anna was particularly helpful and took time with me to look at a variety of styles, shapes and colours to suit my face shape and day-to-day needs. An all-round great experience!

June 27, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Nancy,

Thank you for taking the time to leave us a detailed review! We really appreciate it.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Quick and good service

Friendly service

June 20, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Katy,

Thank you for leaving us a review!

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Helpful staff

Helpful staff. There was a problem with my daughter’s sunglasses initially but the staff immediately ordered a replacement for her and sorted it out. Am Pleased with the service and selection of glasses, will definitely come back to get my own glasses done at some point in the near future.

June 12, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Siaopei,

Thank you for leaving us this review! We always help out when we can.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Highly recommend

Really friendly and helpful service for my daughters first pair of glasses.

June 8, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello NS,

Thank you for the review!

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

I found the exact frame I was looking…

I found the exact frame I was looking for in the shop. I found the staff very helpful and informative. Very professional. My glasses were ready as promised within 2 weeks and posted out to me as agreed. I am very happy with my glasses and the service. I will recommend this service.

June 7, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Lucinda,

Thank you for recommending us! We are delighted that you were able to find just what you were looking for with us.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Back again! Must be good!!

This is the fourth pair of glasses I have got from GlassesLab over the years. Great professional and thorough service from both the eye-sight assessment to advice on frames and lenses.

June 6, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi David,

Thank you for the review! We hope to see you again for your next pair.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Great experience

Great experience - everyone's super-friendly, laid-back, but highly attentive and knowledgeable. Will definitely come back again.

June 5, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello David,

Thank you for the review! We look forward to seeing you again.

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Competitive customer (patient) service

I was impressed by the quick, efficient & courteous service, sadly a decreasingly rare combi these days. My only (slight) gripe was the lack of a proper hard case for my sunglasses. They only had pouches left & also I was not a big fan of the lens cloth (on offer). But these are (were) minor issues compared to the fast turnaround time & good communications from the staff.

June 1, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello J,

Thank you for the detailed review regarding your experience with us!

Kind Regards,
The Glasseslab Team.

Rated 5 out of 5 stars

Great service

May 28, 2022
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hello Rich,

Thank you for the review!

Kind Regards,
The Glasseslab Team.

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