Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses Store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect opticians

Glasses Lab have been my opticians for the past few years. Really friendly staff, very professional and attentive. They have a great range of glasses to suit any budget. I've had a lot of compliments on my most recent glasses, even from complete strangers. I've told anyone that asked where I bought them, and I know two of them have actually bought glasses from them as a result. Highly recommend them.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

The staff at Glasses Lab in Beckenham…

The staff at Glasses Lab in Beckenham are all very professional and I was very impressed by the optician who tested my eyes extremely thoroughly and took time to explain carefully what my options were for my new glasses .
When choosing frames I was delighted by the selection and was encouraged to try on as many as I wished by Karolina who was able to advise me which frames would best suit my prescription.
The only downside was that my new glasses took two weeks before they were ready but the wait was worth it as I am very pleased with my new glasses.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Always welcoming

Always welcoming, friendly and very helpful especially when choosing new frames of which there is a brilliant selection.
I would highly recommend this company.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Long time customer

I love Glasses Lab! I have been coming here for many years. The service is always really great. The staff are very professional and friendly. They are super knowledgable and for indecisive customers like me, they will help you find the perfect pair of glasses for you!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

So helpful from start to Finnish

So helpful from start to Finnish. They are very very good. All the staff are brilliant. I had to go back a few times to get my glasses adjusted and the attention to detail is excellent. Wouldn’t go anywhere else .

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The staff and optician were superb and so very helpful.
I so love my new glasses and the beautiful frame.
I would highly recommend Glasseslab.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent article experience from start to finish

I had an excellent experience with Glasses Lab. The shop itself is thoughtfully designed with a great range of styles and brands on offer. I always find buying eyewear quite tricky, so was pleased with relaxed, friendly and knowledgeable service I received. They made the process straightforward and I’m very happy with my new prescription sunglasses. Would highly recommend.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great Opticians: Beckenham

The moment I walked in the shop I was made to feel welcome, not only are the staff friendly but they are also very helpful and knowledgeable. There is a great range of glasses available and the team really help you choose what suits you and is the right frame for what you need.
I ordered my glasses on March 29th and they were ready to collect on April 7th, just over a week later!
Thank you!

April 8, 2025
Unprompted review

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