Glasswells Reviews 

Staff are all knowledgeable of the products they are selling. This is our go to shop for all home furniture.

We have only recently moved to Suffolk and was advised to visit Glasswells in Bury St Edmunds.
What a delighful store with great choice of furniture and bedding. We have spent a lot of money with Glasswells and awaiting an item from. bedding dept where Peter was so helpful and understood exactly what we required.

Well done to the staff they are great.18/5/2026

A fantastic family company with great customer service and values. Thank you

We have been a customer of Glasswells for many years. The service and products they provide is second to none. This time we wanted a new dining room table, six chairs and a sideboard. We were shown all the various options by Adrian whose knowledge of the furniture is amazing. We tested his patience a bit as it took a long time to make a final choice. An order was placed and now we have the long wait (14 weeks) for delivery

Well that was easy buying a mattress. Glasswells provides class range and service

Many thanks to Peter for guiding us through

Great service

BEN @Ipswich was fantastic, absolutely world class. He helped us with a sofa and statement chair. He was very kind, not pushy, and the epitome of a tip tip sales consultant. A real credit to Glasswells, I would recommend going to see him. Myself and my husband will be back for bedroom furniture. Ben is a credit to his professional. Thank you Ben. Kindest regards Caron Kibblewhite.

In the past two years we have purchased reclining chairs and a mattress from Glasswells and have had wonderful service. Unfortunately one of our chairs had a malfunction, Sam in customer service was outstanding in getting the problem solved. I wouldn't hesitate using them again.

We were looked after brilliantly by Peter Harrison in the bedroom furniture department. He was helpful informative and friendly. We are looking forward to getting our order in due course. As always Glasswells are brilliant and we have used them many times over the years.

Glasswells are doing everything right in my humble opinion.
The store is welcoming, the staff are incredibly helpful, the variety of products on sale is extraordinary.
We needed curtains and blinds and Emma (and the rest of the team) who helped us throughout, was knowledgeable, experienced and supported us at each decision.
Emma visited at home and measured and advised further.
An order has been made and we await delivery and fitting.
We couldn't be happier.
Well done Glasswells, there's a reason you're the best.

Emailed to say I had a problem with my sofa. A member of staff called back within the hour, appointment made for the next week for someone to visit and check. He visited at appointed time and was able to fix the problem. Customer Service called the following day to check all ok. Excellent service.

Having been let down by Laybrooks mum and dad ( both elderly) decided to go to Glasswells to look for an electric bed to help them.
Peter was so kind and helpful when mum and dad were unsure what to buy and spent alot of time speaking with them and going through all the beds available.
He was professional and knowledgeable and spent the time with them both to ensure they were both happy with their purchase
I would not hesitate to recommend Glasswells and Peter.
Thankyou

Peter Harrison was very helpful and friendly and helped us sort out just what we wanted

Having visited an alternative 'high ranking' department store in Ipswich, where the curtain department staff were awful, rude and unhelpful, I went to Glasswells. WOW. The staff were professional, helpful, very knowledgeable and pleasure to deal with. I was assisted by Charlotte Hearn who was exceptional in every way. Well done 👏 💯%. I will definitely visit again.

Visited the bedding department late this afternoon to choose a new mattress. Did think about not going today, assuming staff would be focussed on going home and timing not good. Not at all. Peter Harrison and colleague Jack gave us full attention and plenty of time. Peter listened to our differing needs from our mattress (!). He had various ideas and excellent knowledge. He offered helpful, interested service. We found what we hope will be the solution to long standing mattress issues.

Beautiful, classy bedding and just as shown. I'd be glad to purchase from this company again.

There was no pressure to buy and the service was courteous and discreet. We ended up purchasing a new suite and table and chairs all of which were top quality and good value for money. Certainly would recommend Glasswells for household purchases.

Extremely helpful and knowledgeable.

Peter was very helpful while I was deciding on which mattress to buy.
Very knowledgeable, friendly and understood exactly what I was looking for.
I rate him very highly.
I am though still waiting for the mattress I ordered

On a recent visit to Glasswells to choose a bed and mattress I had the pleasure of being looked after by Peter, the customer service provided was excellent. Peter was really helpful and knowledgeable and helped us pick the bed and answered all our questions when it came to choosing the right mattress for us. The whole experience was excellent, we were so grateful for all his help. Great job!

The friendly assistant was helpful and well informed without being pushy. We felt under no pressure to buy, but were given expert knowledge that helped us decide what to purchase.