Glasswells Reviews 

Having looked at nationwide chains for beds and mattresses we decided to go and check out Glasswells in Bury St Edmunds. Glad we did as the showroom was well stocked with a wide range to choose from at surprisingly competitive prices. Our sales assistant Peter was very knowledgeable and helpful.

Peter was very knowledgeable in his field. He took time to explain in great detail, enabling us to make the right decisions, choosing what we felt we wanted. We very much valued his knowledge and experience. Highly recommend Peter- we will be back.

Great food & customer service here. Our bacon baps Saturday morning were beautiful filled with bacon and mushrooms. Service from Kayley & Rachel was great constant smile whilst running around a busy restaurant.

Look forward to going back here soon.

Service above and beyond from Emily. Attention to detail, sound advice, very kind approach and on top of all that she offered to drop curtains off on her way home for which we were very grateful. Thank you Emily.

I visited the Ipswich store resturant today the girls were lovely, highly recomemd the mushroom soup and the pudding of the day was vanilla & chocolate sponge with chocolate sauce, well done ladies

I was absolutely delighted with the service at Glasswells, from the sales assistant to the staff on accounts. My order has arrived very promptly and delivery easy to organise. Will definitely use Glaswells again.

This is the 3rd time I have had to complain about 2 bathroom floors that were laid incorrectly, with plastic causing a hole and now a bent nail which would eventually caused another hole. Sealant not used correctly and tape and underfloor board not used but still charging me! I have spoke to Flooring manager who probably knows me very well now! I have been refunded for items not used, but this is now the third time I’ve complained and now the whole bathroom floor needs replacing. Not satisfied with the service I received other than the guys who came round today to help rectify some issues. Not offered any compensation considering the hassle we have had to endure. Not great customer service especially from someone I have used for years. Thank you for your feedback, but let’s be honest none of the issues I had should never have happened if the floors had been done correctly and professionally in the first place.

We're so pleased with the service we received from Glasswells from the initial purchase of our carpets to the fitting of them. Jon, was extremely polite and helpful and made it a stress free experience. The quality of the carpets is excellent and we managed to purchase the carpets in the sale which was a bonus. It's always a pleasure shopping here. Thank you to Jon and the skilled carpet fitting team.

I went to Glasswells today upon recommendation as Peter H was so helpful when they bought their pillows and are very pleased with the choice made.

Peter served me today and I was delighted to be served by him. He not only had a very good knowledge of the products sold to make suggestions but when I explained my various health issues he listened, understood and then guided me through options to suit my needs, with lots of options to try. I tried many pillows before deciding and he was happy to get more to help me choose. Cannot fault his service. It was marvellous. Thank you.

I hadn’t been to Glasswells before. What a super shop. I also had a light lunch in the cafe which I enjoyed.

I shall be returning, particularly on a day Peter is there, I would like to thank him again for his attention to detail and very pleasant service and to get more help as I will be buying more there for various needs.

Calm, professional and personable service from Carl with clear explanation of our options relative to our personal preferences

We dealt with Lawrence when we recently purchased our corner sofa with matching ottoman ,he was so knowledgeable ,friendly and helpful, in fact we have spoken to a few of the team as we have visited many times whilst trying to make our decision, no hard sell just good advice, everyone is so friendly,Adrian is also really helpful

We arranged an appointment with the specialist sales assistant in the curtain department. She kept asking a colleague for help with our questions.
We arranged for a visit to measure the windows. This was cancelled by Glasswells and eventually after three months they arrived to measure, and we placed an order.
We understood that it would take six weeks to complete.
So after six months Glasswells informed us that our order was ready to be delivered and fitted.
The fitter arrived at our house and said before he started he would review what was required.
We were having two window blinds and two pelmets above the windows.
One at the bottom of the stairs and one half way up the stairs.
On assessing the job, the fitter said I was not told that a special ladder was required to reach the upstairs window. It was not written on the paperwork so he was unable to fit it.
He said that he would fit the downstairs pelmet and blind and have to come back another day for the upstairs window.
He went to get the blind and pelmet from his van, only to find he did not have the pelmets.
We are disgusted with the service we have received from Glasswells.
We will not recommend using them .

Nigel provided helpful information and advice which helped me choose the correct type of wood on an ercol chair.
I have found the service good with a wide choice of products of high quality from curtains to furniture. I enjoy my visits as the parking is easy and I can take a break in the excellent restaurant.

We went looking for curtains for our spare room but needed them before our guests arrived at the weekend.
Luckily we met Sarah who could not have been more helpful.
Curtains were altered to our measurements, collected and fitted within 3 days.
What great service!

Really good efficient customer service and value for money

Danielle in customer service department was brilliant! I had a small issue with stitching on my new sofa and Danielle arranged for a replacement seat cushion to be sent no questions asked! Fabulous service thank you!

salesman was very knowledgeable explaining the items in a pleasant and easy manner

We had a brilliant experience today, we bought a rug, then was looking for a bed, we went upstairs and was helped by Peter, he explained the science behind beds (who knew) anyway, we purchased a bed and mattress, we also bought a lovely three door wardrobe, we changed our minds a thousand times, and Peter just kept helping, if this review gets to be seen by Peter, it was "practically" perfect (he will know) we was also helped by James upstairs as our randon wardrobe configuration was wild to say the least. These guys upstairs are a MASSIVE credit to the Glaswell name. Was we happy .. YES 5 stars wouldn't be enough, so thank uou for making our shopping experience happy and fun.

Adrian Capper went above and beyond to give us excellent service on choosing a sofa.

We were provided with a full assessment of all the sofas/suites available by Adrian Capper without any pressure to decide. We did, thanks to his excellent advice and patience.
It was also so nice to have two helpful and pleasant ladies on the reception desk and again, when the phone was answered immediately the following day when we called.