Glasswells Reviews 

We visited the BSE store today to view the range of sofas on display. We were guided through the various ranges of sofas by Nigel who was very knowledgeable the sofas available and the different specifications on offer. We were able to put down a deposit and will await delivery. All in all a pleasant shopping experience.

All the staff are very courteous and helpful. Your store is an experience in itself! I first became a customer in 1972/4 when I purchased my first sofa and nest of tables from your small shop in the centre of Bury St Edmunds.
You have an excellent reputation and one that is well deserved.

Peter Harrison was very helpful.Couldn’t fault him.

How pleasantly surprised we were on our visit to Glasswells, Ipswich, today. When we asked for assistance we were assisted immediately by Adrian Capper whose knowledge and advice was invaluable. It was a pleasure to have assistance from a knowledgable, very pleasant sales advisor (it happens rarely these days).
We were also very impressed with the whole store and staff.

Excellent knowledge and advice from Carl made choosing our new bed and mattress very easy

I needed a lot of information about beds andgtypes of mattresses and I found I got all the information I needed to buy a new bed and mattress without any aggressive sales pitch. The customer adviser Peter was extremely helpful and made the experience easy and pleasant.I would buy from Glasswells again

Sarah woodbine
Made my experience of matching my living room curtains and wallpaper to my carpet sample so much easier with her advice and experience.

The only time I wasn’t happy was with paying my final payment to another member of staff when Sarah wasn’t available and had to ring Sarah 4 days later to send me my last receipt as it hadn’t been sent, but Sarah again sorted it straight away
Thank you Sarah

I went in to choose three lots of curtaining material and was approached by Emily in a friendly helpful manner.
As we set off on our quest for the right material nothing was too much trouble, her assistance was thoughtful and her time was dedicated to me alone.
I placed my order but later changed my mind on one material but again that was not a problem and was easily sorted.

I was very pleased with glasswell's staff efficient and helpful Linda and Tom talked me through the best bed for my hip troubles. Glasswell has got it just right having them on the floor. Thank you Glasswell Carole Wheatley.

The shop presents the furniture very well and we were able to find the sofas that matched our needs, reasonably easily. We were assisted mainly by Adrian who was professional, knowledgeable, patient & diligent in checking out our queries. We also had limited contact with two other sales representatives, who were helpful too. There was no feeling of being pressured from any of the staff.
We borrowed two sample fabric books in the process, which was straightforward. Today we placed an order for a Parkerknoll - Westbury & an Oliver sofa. We will endeavour to review these items after delivery.

Ordered two sofas......good sales support, a reasonable price and delivered when they said they would.

Need new carpets, Glasswells have a excellent range. We were looked after by Phil who was knowledgeable and offered sound advise. He answered all our questions confidently and made the process easy.

Personal attention by knowledgeable, helpful staff, who will go the extra mile. Very attractive store with improved product range, making it worth the visit.

Terry in the flooring department, was very friendly and his advice was extremely helpful. He helped us choose a carpet that suited our needs. He was very polite and professional. We went for coffee after choosing our carpet and the staff there were also very friendly and helpful even though they were rushed off their feet . We would definitely shop there again, a lovely experience.

Dealing with Sally was so easy and she was so helpful on us making a decision.

Friendly, knowledgeable staff.
Follow up to ordering a fabric sample and placing order was very efficient.

I had a really positive experience at Glasswells when shopping for a new mattress. I initially visited on my own to browse and get an idea of what might suit me, and Sally was incredibly helpful and knowledgeable. She took the time to explain the different options, materials, and levels of support, which really helped me understand what would be best for my needs.

A few days later, I returned with my husband to make a final decision. Although Sally wasn’t working that day, another member of staff, Lynne, assisted us and provided equally excellent service. She was patient, friendly, and gave us further guidance without any pressure, which made the whole experience relaxed and enjoyable.

Thanks to the advice from both Sally and Lynne, we felt confident in our choice and went ahead with the purchase. It’s clear that the staff are well-trained, genuinely enjoy their work, and care about helping customers find the right product.

Overall, the customer service was outstanding from start to finish, and I wouldn’t hesitate to recommend Glasswells to anyone looking for quality furniture and expert advice.

I would like to put in a great review for Jane Goodchild. The interior design specialist for glasswells, I think she was absolutely fabulous with the way she tried to find out the character of me as a person and things I liked in my house and then found some materials to make curtains to match with the sofa which I bought from glasswells as well and tried to inform me about different colours and the wood textures which go with the furniture I ordered for my lounge then she went on about all the different colors which are in my kitchen and found the perfect blinds for me to put up as well, im so very impressed with the service that Jane has put in to make my home look lovely.

Excellent service by Donna in the curtain department, she could not have been more helpful
Unfortunately, the quotation was more expensive than another company.