Ordered first time.The socks I wanted were put of the stock.Anyway,they contacted me by email,if I wanna add different one-what I did. Great communication,looks like a company -they do care Good luck... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is amazing!. Their products are truly gorgeous. And, if you thought good customer service was dead, look no further. I had a small issue whichhthey sorted quickly with real care and at... See more
Company replied
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... See more
Company replied
This dress is beautiful and arrived well packaged and uncreased. I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prin... See more
Company replied
Company details
Written by the company
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Contact info
United Kingdom
- hello@glassworks-studios.com
- glassworkslondon.com
4.2
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Beautiful clothes but sizing is terrible
Beautiful clothes, I love their gingham sets, but the sizing is so bad. I followed the size guide and ordered a M/L in some of the gingham trousers - I'm a size 10, occasionally a size 12 in some shops, and the size guide said the M/L is a 10/12. They fit fine in the leg and around the bum, but the elasticated waist was tiny. As soon as I took them out of the packaging I noticed it and it was no surprise that they didn't fit on the waist. More inclusive and accurate sizing would be great!
August 8, 2022
Unprompted review
Reply from Glassworks London
Dear Jasmin,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please reach out to us directly at hello@glassworkslondon.com so we can be of further assistance on this matter.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We’ll work with you to resolve any issues as quickly as possible. We hope to hear from you soon. Stay safe!
Kindly,
Christina
Lovely material
Material was lovely, fit was great but seam was pulling a little, didn’t want to risk keeping/ exchanging. Customer services were apologetic and replied swiftly and although it wasn’t initially explained well, it was rectified well.
August 1, 2022
Reply from Glassworks London
Hi Kim,
Thank you so much for the kind words and honest feedback. We’re sorry your experience didn’t match your expectations. I have coordinated this with the team already and we will not charge the return label for Faulty/ Damaged items.
We're reaching out to you directly so we could assist further. We really hope this can be sorted soon.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Great staff very nice and friendly
Great staff very nice and friendly
They have added a lot to my shopping experience at Glasswork
Would recommend to avail larger sizes from your pants collection
August 1, 2022
Reply from Glassworks London
Hi Samar,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. Adding more sizes to our range is our next target and we hope this will be launched soon. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Helpful staff
Helpful staff. Well spaced clothing on rail. Accessories to give ideas for an outfit. Range of styles, patterns, textures, colours so you could choose for holiday or season to come.
Airy shops. Trying on facility.
August 1, 2022
Reply from Glassworks London
Hi Helen,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Fabulous quality sheer socks
Fabulous quality sheer socks. Highly recommend these for style and design.
July 8, 2022
Unprompted review
Reply from Glassworks London
Hi there,
So glad to hear you love socks collection! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Love glasswork clothes
Love glasswork clothes. Affordable, great designs and unique styles I love.
July 3, 2022
Reply from Glassworks London
Hi Lizzie,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Socks don't fit size 41
The socks were advertised as one size fits all. Sadly I didn't read they weren't bigger than size 37 or 38 (I got size 41) and felt very disapointed on receiving the socks. After contacted them about it I got an apology and a gift card. Great service.
June 18, 2022
Unprompted review
Reply from Glassworks London
Dear Anneleen,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our one size socks fits UK size 5-7 shoes according to the size chart. We also aim to reply to inquiries within an hour, however, your email went directly to spam folder, hence the delay.
Despite the poor review, we're happy to standby our after service solutions offered. We value your feedback and we always aim to do better in the future.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Great socks!
June 2, 2022
Reply from Glassworks London
Hi Debi,
So glad to hear you love your new socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
I came to Glassworks looking for a…
I came to Glassworks looking for a dress for a wedding and received amazing customer service. The assistant pulled out lots of different dresses and suggested one I would not have picked out myself. I love the dress I bought! Beautiful colour, very comfy!
June 1, 2022
Reply from Glassworks London
Hi Ella,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Lovely looking bag but disappointed with use
Disappointed with bag because it looked great. Vegan leather: material not very strong. Sadly material torn along stitching.
Prompt response to deal with issue.
May 28, 2022
Unprompted review
Reply from Glassworks London
Dear Emma,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance with the Camel vegan leather pinched strap tote bag as we have sold a lot of these and haven't received the same complaint. Despite the poor review and time passed after purchase, we're happy to standby our after service solutions offered. We value your feedback and we always aim to do better in the future.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Lovely helpful staff and great clothes
Lovely, helpful, personable staff and great clothes
May 4, 2022
Reply from Glassworks London
Hi Natalie,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Quality of the product wasn’t great
Quality of the product wasn’t great. The design was good but the material cheap and once washed they lost their shape. Not great. Will not be purchasing again.
May 3, 2022
Reply from Glassworks London
Hi Lewi,
Thank you for your honest feedback. We're very sorry to hear that your unhappy with the product purchased. Your satisfaction and feedback means the most to us.
Please reach out to us via email and we'll make sure to assist you further. Hope to hear from you. Stay safe.
Kindly,
GWx
Lovely stuff here!
Lovely stuff here! Original and refreshing. Fast delivery. Will be shopping there again very soon.
May 1, 2022
Reply from Glassworks London
Hi there,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Excellent quality socks
Excellent quality socks. Saw these online and thought they were great as been searching for lilac socks. Ended up buying more than one pair. Great assortment of accessories and clothing.
Thank god for Google!
May 1, 2022
Unprompted review
Reply from Glassworks London
Hi Sherry,
So glad to hear you love your new socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Reply from Glassworks London
Hi Catherine,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Great range of ladies clothing and accessories
Great range of ladies clothing and accessories.?Good quality and well made.
April 15, 2022
Unprompted review
Reply from Glassworks London
HI Gina,
So glad to hear! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Reply from Glassworks London
Hi Megan,
So glad to hear you love your top! Thank you for sharing your wonderful feedback and taking the time to rate our products and services. We aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Love the socks
Love the socks, better than expected for a ‘one size’ style as they fit very comfortably.
Great service with a hand signed card in the parcel. Like the personal touch .
April 6, 2022
Reply from Glassworks London
Hi Deborah,
So glad to hear you love our socks collection! Thank you for sharing your wonderful feedback and taking the time to rate our products and services. We aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Personally and thoughtfully packaged
Personally and thoughtfully packaged, great quality item.
April 6, 2022
Unprompted review
Reply from Glassworks London
Hi Victoria,
So glad to hear! Thank you for the love and for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Can't get the return form
Can't get the return form. It's been a week. 0 response from customer service.
Will have to travel to London. Thanks for that.
April 4, 2022
Reply from Glassworks London
Hello Dagnija,
Thank you for taking the time to leave this feedback. However, upon checking, you sent us an email last March 30 asking for the return authorization and we responded to your email a few minutes after. Please could you look into your spam folder for the reply?
We make sure to respond to all inquiries within 24 hours or less as our customers are very important to us. I really hope this confusion will be sorted out. I will be resending the email so you can check the original message.
Thank you so much.. Please let us know if there's anything else we can help with. Stay safe and have a lovely day.
Kindly,
Christina
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