Glebe MobilityReviews 

975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their sturdiness, comfort, and high quality, often noting how well they meet specific needs and improve daily life. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and the helpfulness of the delivery staff who often assemble and demonstrate the products. Reviewers also commend the overall service, describing it as professional, friendly, and a delight to deal with from ordering to setup. However, some customers reported issues with delivery, including items being left without assistance for elderly individuals or incorrect assembly. A few people also experienced problems with after-sales service, such as difficulty reaching customer support or receiving incorrect replacement items.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality, comfort, and functionality. Many... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, friendliness, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and robust,... See more

Service

Users describe positive interactions with service, highlighting excellent advice, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to negotiate. Have had the Ultra Comfort Elite power chair for about 10 days. It is better than I expected. It is sturdy, comfortable, easily tackles uneven asphalt, and bumpy grass verge... See more

Company replied

Rated 5 out of 5 stars

2 chairs delivered today ( Wednesday) only order Monday. great service delivered by 2 men they put them together, guys wer very helpful, highly recommend this company for their product... See more

Company replied

Rated 5 out of 5 stars

Jane at Studley Grange garden centre was extremely helpful with our choice of chairs giving us well needed advice. Delivery was good, with friendly, helpful guys and also very quick. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Glebe Mobility is a breath of fresh air! They advertise the price of their products - a great help in choosing and planning your purchase. The customer service is kind, accommodating and definitely pu... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

Written by the company

With more than 10 years trading Nationwide from our premises in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service. Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid.

Engineer warranty on all Products

Engineer warranty

Mobility products can be complex machines (both mechanically and electrically) that become a lifeline for our customers and as such, we have developed a strong customer support service for our customers to give them the same peace of mind if anything goes wrong that they would expect from a traditional high street store.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(975)

430 reviews in the last 12 months

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Rated 5 out of 5 stars

Very fast next day delivery

Very fast next day delivery. Wheelchair seems very well made but my wife who has Parkinson's is having difficulty with the controls. They are very sensitive and even on slowest speed the wheelchair is hard to manoeuvre. Packaging was in my opinion excessive and although undoubtedly kept the product secure will be a problem to dispose of.
Since purchasing have seen similar lightweight chairs much cheaper.

April 15, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Andrew, I asked my customer service team to you give you a courtesy call. Please note some of the cheaper options, may not be carbon fibre and more budget options.

Rated 5 out of 5 stars

Excellent customer service

Dealing with Glebe mobility was extremely easy! I needed to trial a wheelchair to see if it suited me. I was unable to visit the showroom so bought the chair to try.
The chair arrived in 48 hours. I ordered Saturday and it arrived Monday. The chair was extremely well made and looked the business. Unfortunately didn’t work for me. Glebe mobility immediately organised to collect it and refund me. I haven’t received yet but such good customer service I’m confident it will arrive in good time.

April 13, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Susan, thank you for the review. We are so glad to hear you were happy with the service, although the product wasn't suitable.

Rated 5 out of 5 stars

you answered all my enquires and i am…

you answered all my enquires and i am very happy with my wheelchair. I would recommend you to other people Thank you all so much

March 31, 2026
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Reply from Glebe Mobility

Dear Angela, thank you for kind words. We are delighted to hear you are happy with the service and your Ultra Comfort Elite.

Rated 5 out of 5 stars

All good

Even though there was a mistake with the delivery it was solved very quickly and with no fuss .delivery guy was supr friendly as well absolutely no problem at all

April 8, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Julie, thank you for your review. We are glad to hear that although a minor hiccup all was resolved quickly and to your satisfaction.

Rated 5 out of 5 stars

Excellent

Swift delivery, good communication and delighted with our chair

April 8, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Julie, thank you for your review. So glad you had a speedy delivery and you are happy with your Astral Lux

Rated 5 out of 5 stars

Glebe Mobility is a breath of fresh…

Glebe Mobility is a breath of fresh air! They advertise the price of their products - a great help in choosing and planning your purchase. The customer service is kind, accommodating and definitely puts the customer first. The chair is sturdy, well made and is as depicted, with next day delivery if the item is in stock. The delivery firm which they employ is wonderful. Communications at every stage are excellent, including the provision of an hour ‘slot’ on the day, plus a phone call when they are half an hour away. Staff of both Glebe and the delivery firm are efficient, friendly and helpful. A***** Thank you!

April 8, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Denise, thank you for the kind words. We are delighted to hear this. Enjoy relaxing in your Wye.

Rated 5 out of 5 stars

Although I ordered my chair on line and…

Although I ordered my chair on line and didn’t physically go into the shop, I can’t fault the next day delivery. I have been to the shop on a previous occasion and found them to be extremely helpful and a very friendly atmosphere. I will be shopping there again in the near future as I’m looking to buy a mobility scooter.

April 8, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Wendy, thank you for your kind words. Delighted to hear you had a great experience.

Rated 5 out of 5 stars

I had an issue the day my order was due…

I had an issue the day my order was due the AIT delivery company on the day said I wasn’t in although I’d been chasing my order on the phone about 5 times it never turned up on the 8 th and delivery was on the 10th the only person I could get hold of was a lady called Sue who worked for the sister company helped me greatly if it hadn’t been for her help I would have been even more stressed with the situation

April 7, 2026
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Reply from Glebe Mobility

Dear Annette, thank you for your review. Thrilled to hear that Sue was able to help you, I have passed on your kind words.

Rated 5 out of 5 stars

Great people unfortunately the chair I…

Great people unfortunately the chair I got was too big for me and had to return it they collected it for me no problem and got a refund excellent company buy with confidence from here highly recommended

March 30, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Leonard, thank you for the review. Delighted you had a great experience, although you had to return the chair.

Rated 5 out of 5 stars

Feels nice and sturdy.

I hade a call from from Kim returning my enquiry. She answard all my question and I was happy to go ahead with ordering the Fold Flat. As this was before 12o'clock I had it delivered the next day. I've only used inside at the moment but feels nice to use. Have not put it in the car yet so don't know how that will go.

March 30, 2026
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Reply from Glebe Mobility

Dear Elaine, thank you for your review. We hope you are enjoying your Fold Flat.

Rated 5 out of 5 stars

Excellent customer service

The customer service is excellent and as I was requiring a replacement part. The team was excellent in the contact on the communication and managed to sort me out with a new arm rest without any problems or questions.

April 2, 2026
Unprompted review
Glebe Mobility logo

Reply from Glebe Mobility

Dear Nikki, thank you for your review. We are delighted to hear you had an excellent experience.

Rated 5 out of 5 stars

Delivery was great

Delivery was great. Item as described.

April 2, 2026
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Reply from Glebe Mobility

Dear Michael, thank you for your review. Glad all went well.

Rated 3 out of 5 stars

Missing items

The process of choosing a chair and buying it was simple and I got instant credit offered through snap finance meaning I could afford the elite char. However I didn’t get order confirmation until I chased it up. I also couldn’t navigate the site to extras easily and my hoist is showing as delivered but I don’t have it.

April 1, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Melody, thank you for your feedback. After investigation, I can see order confirmation was sent on the 1st when you placed your order, the order was received after cut off. DPD tracking was sent on the 2nd when your order was processed, there seems to have been a one-day delay with DPD, the sincerest apologies for that. I can see this was left in safe place on the 4th April.

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