Glebe MobilityReviews 

975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their sturdiness, comfort, and high quality, often noting how well they meet specific needs and improve daily life. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and the helpfulness of the delivery staff who often assemble and demonstrate the products. Reviewers also commend the overall service, describing it as professional, friendly, and a delight to deal with from ordering to setup. However, some customers reported issues with delivery, including items being left without assistance for elderly individuals or incorrect assembly. A few people also experienced problems with after-sales service, such as difficulty reaching customer support or receiving incorrect replacement items.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality, comfort, and functionality. Many... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, friendliness, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and robust,... See more

Service

Users describe positive interactions with service, highlighting excellent advice, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to negotiate. Have had the Ultra Comfort Elite power chair for about 10 days. It is better than I expected. It is sturdy, comfortable, easily tackles uneven asphalt, and bumpy grass verge... See more

Company replied

Rated 5 out of 5 stars

2 chairs delivered today ( Wednesday) only order Monday. great service delivered by 2 men they put them together, guys wer very helpful, highly recommend this company for their product... See more

Company replied

Rated 5 out of 5 stars

Jane at Studley Grange garden centre was extremely helpful with our choice of chairs giving us well needed advice. Delivery was good, with friendly, helpful guys and also very quick. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Glebe Mobility is a breath of fresh air! They advertise the price of their products - a great help in choosing and planning your purchase. The customer service is kind, accommodating and definitely pu... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

Written by the company

With more than 10 years trading Nationwide from our premises in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service. Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid.

Engineer warranty on all Products

Engineer warranty

Mobility products can be complex machines (both mechanically and electrically) that become a lifeline for our customers and as such, we have developed a strong customer support service for our customers to give them the same peace of mind if anything goes wrong that they would expect from a traditional high street store.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(975)

430 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff . Competitive prices.

March 6, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Julie, thank you for your feedback. We are delighted to hear you had a good experience.

Rated 5 out of 5 stars

Great service

Great service. Easy to book a demonstration. Adam was very knowledgeable about the product.
Product is excellent quality and great value.

February 27, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Mike, thank you for the kind feedback. Thrilled to hear you are enjoying the Nimbus.

Rated 5 out of 5 stars

My Glebe Mobility Ultra Comfort Chair

From the moment I spoke with Glebe mobility they put my mind at rest. The chair i chose was the Ultra comfort in sage. On delivery the engineer was very professional and gave a demonstration on how to operate it. The chair is super comfy and so relaxing.

February 27, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Isaac, thank you so much for your feedback. Delighted to hear you had a great experience. Enjoy relaxing.

Rated 5 out of 5 stars

5 Stars for the complete process,

There are three things that are important.
1. Quality of product ordered
2. Efficiency of delivery
3. Customer Service effectiveness in correcting any minor errors
I have no hesitation in giving 5 stars for the quality of the complete process

March 6, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Graham, thank you for the lovely feedback. We are thrilled to hear you had a wonderful experience.

Rated 5 out of 5 stars

To order the recliner chair very easy to apply foris so easy…

To order the recliner chair is so easy the payment plan is very easy to do. The information is explained very well and the chair itself is great with the extras of being able to charge your mobile phone and have a glass on the other side that lights up and keeps cool. How cool is that? Wonderful

March 5, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Patricia, thank you so much for the positive feedback. We are delighted to hear you are enjoying your Ultra Comfort.

Rated 5 out of 5 stars

Good company

Good company. Delivered 2 days before estimated delivery date. Messaged to let us know delivery day and time. They arrived within the time slot. They were friendly efficient, Assembled within a few minutes. Very professional. Will absolutely recommend them and use them in the future

March 4, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Michael, we appreciate the feedback. Thrilled to hear all went smoothly.

Rated 5 out of 5 stars

Easy you use website

Easy you use website. Sorting finances was easy. The whole transaction was so easy to do. Also Tina was very helpful. That's why I've given it 5 🌟 but they deserve more

March 4, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Paul, thank you for your lovely feedback. We are delighted to hear this.

Rated 4 out of 5 stars

Tracking needs to be updated …

Tracking needs to be updated as was difficult to follow.

March 4, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Roger,

Thank you for your feedback.

I’ve checked your order details, and I can confirm that it was placed on 4 March and delivered on 6 March. The courier also issued a delivery window of 10:10–12:10. I’m sorry if this notification didn’t reach you, but it was sent from their system.

If there’s anything else you’d like me to look into, I’m here to help.

Rated 5 out of 5 stars

Top notch service

Ordering was really straightforward, and next day delivery was a bonus. I will definitely look at ordering other products from this company.

March 4, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Colin, thank you for your kind words! Please come back soon.

Rated 5 out of 5 stars

Excellent service

Excellent service! Great product, communications and rapid delivery! Delighted.

March 3, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Stephen, thank you for the kind words. Thrilled to hear everything was wonderful.

Rated 4 out of 5 stars

easy to assemble

easy to assemble, does what it says on the box.

March 2, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Michael, thank you for your feedback. We hope you are enjoying your Fold Flat. We hope to get 5 stars next time.

Rated 5 out of 5 stars

They were great

They were great, finding me the best wheelchair for my needs! They cover a good amount of invalid accessories. Well worth a visit.

February 10, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Karen, thank you for your review. We are thrilled to hear you love your Nimbus.

Rated 5 out of 5 stars

Great product

Although they were later than expected for first call of day (traffic on A14), I was kept informed. When they arrived they were very efficient.
Lovely product to support my husband after his hospital discharge

March 2, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Lesley, thank you for feedback. Glad you are happy with your Avon

Rated 5 out of 5 stars

2 chairs delivered today ( Wednesday)…

2 chairs delivered today ( Wednesday) only order Monday. great service delivered by 2 men they put them together, guys wer very helpful, highly recommend this company for their products and their first class service.
Carol Morris. Malpas cheshire

March 4, 2026
Unprompted review
Glebe Mobility logo

Reply from Glebe Mobility

Hey Carol, thank you for the kind words. Fabulous you had a speedy delivery and happy with your Highgrove and Avon.

Rated 5 out of 5 stars

Helpful couriers!

The delivery of The Folder and trade-in scooter were almost simultaneous and on time and the couriers were sensitive to my disability.

February 27, 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Mark, thank you for the review. Delighted all went smoothly with your delivery, and you were treated with care.

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