Glisshop Reviews 

I bough a ski pole. Really fast delivery and track of your parcel.

Never used before but bought a pair of sunglasses, returned them, no issues.

A minor niggle is that they do not offer a postal return service of their, so you have to arrange your own, which is more expensive.

They are based in France.

Very impressed. Ordered a bargain skis and bindings package for my son - they even ask for weight and size so they set the skis up for you. It said 1 week delivery and they we were with me within 3 days exactly as described. Highly Recommended.

Ordered some skis and poles to a London address. Opted for the bindings to be set (free service). The skis were a great price and were despatched after a few days (time for them to mount the bindings).

Very happy with the service, price and delivery time (around a week). I would happily order from them again.

Used them once to buy a specific helmet. It arrived in a matter of days with international delivery and tracking. Can't comment on their service level as I haven't had to return anything (hence no able to give them 5 stars).

Bought some Black Crows on the huge sale and was a bit skeptical after reading reviews. I still ordered them for a very cheap price almost $200!! cheaper. Waited 1 week and got them delivered to my door! great deal, great company! Would recommend.

I changed my mind about an order before it had been delivered and phoned Glisshop to ask their advice. They seemed helpful and said as the order had been dispatched they would get the delivery company to return the item (to France, it turns out). I then ordered the alternative item from them. 2 weeks later they claim to not have received the returned item (a £220 snowboard) and aren't refunding me. They say it is still on it's way to them, but don't call back when they say they will, and it is proving very frustrating. I've made multiple phone calls, with no success. My account page says both items have been delivered to me, which isn't the case. They agree I don't have the first item, but wont refund me. The snowboard was a big present for my son and i can't afford to have paid for 2 of them. Also, as a uk buyer I'm not sure legally where I stand, and hadn't realised they were outwith the UK when i ordered.

Update- having left this review and after another couple of phone calls and an email, I’m advised my payment will now be refunded, though they say they still haven’t received the snowboard back. I’ve therefore increased my original star rating. Staff have been pleasant throughout, but I feel their procedure when something goes wrong needs worked on.

I ordered some skis online for my daughter as we ski regularly. The service was excellent. I had forgotten to provide my daughters boot size. I called customer service, spoke to one of the team in France, who spoke great English which helped, and provided the boot size. Skis were set up perfectly when they arrived 2 days later, and I was very impressed with the service. Will definitely use them again.

I ordered some ski boots from Glisshop - so far, so good. They arrived in a few days, but despite ordering the recommended size, they were definitely too small. I called up, explained, and asked about the cheapest way to return them. The man I spoke to was rude, offhand and said 'just use Royal Mail'. He didn't talk me through the returns process or anything. I had to return the boots to France, and when I took them to the post office, even the cheapest way to post them was £40. I wasn't very happy about this, but needed to return the boots to get a refund, so I sent them. I then wrote to Glisshop and asked if there was any way I could get some sort of discount from them when I ordered a bigger size. They didn't respond. I emailed again a few days later, and a helpful woman called me back. I explained I was unhappy about the postage, and she suggested a cheap courier website. It was obviously took late for this, and I told her how unhelpful her colleague had been. She agreed to speak to her manager about giving me a discount for the bigger boots, but I never heard back. I then called again a few days later and was met with poor service from a different guy, and told that I could not be given any compensation for the hefty return price (a third of what the boots cost). Long story short - if you're not 100% sure of the size of your boots, don't order from these guys because it will cost you a lot to return them. For an online company, they have a terrible attitude to returns.

Great shop. Fast delivery