Glisshop Reviews 

Quick response from customer service and speedy delivery before busy xmas period. Boots are amazing and keeping my feet warm and comfy. Price was 👌 awesome too

Excellent, quick service!

Really helpful and understanding - really easy to deal with too even though I'm from the UK - really easy order process and delivery timescale was good.
Communicated with me continually.

Great customer service and communication regarding my order.

Great product at a great price. Excellent comms during delivery.

Absolutely abysmal returns service system - a £40 charge and additional threat of a £10 charge. I will never use Glisshop again; I will complain and spread my displeasure

The box was open when it was delivered,The Atomic adjustment tool was missing,The boots however were in perfect condition,So that's the main thing,Overall it was a fast delivery and well informed Happy customer can't wait to try them in January

Always great service, even though you don’t get the free ski ties / straps anymore.

Good service; good kit. Reasonably priced.

At least third maybe fourth time ordering big value ski/ binding order in last 5 years

Fantastic!! Great service and excellent value

Even snapped a brand new set of Salomon skis and they were great re refund !
Really recommend this service

Clear pricing and my order of Smith 4D goggles was quickly despatched.

They answered the phone and dealt with my enquiry efficiently. Fast delivery and friendly service

Fantastic service again - our 4th order this year!
Super quick delivery to the UK, great payment options.
order nr 05112313319089

Clear information, technical expertise, prompt shipping

Great prices with no hidden extras, fantastic service with ski binding fitting. Really quick turn around from ordering and great communication throughout. Will always use Glisshop for my skiing needs.

Ordered from the UK and I can confirm VAT and duty are taken care of in the ticket price. Delivery was steady in terms of time, but predictable given coming to the UK from the EU. Very good communication throughout. Price was more the competitive.

Once again, great product, great value and great service. Many thanks.

With a decision to save a little more money on some skis, last years model, no change apart from top sheet graphics, and with an extra 15% off. What was not to like! Brilliant experience.

A poor customer service experience after making a warranty claim for faulty goods.

I bought two pairs of ski goggles in the off season at a total cost of £300.12. Both items arrived with a manufacturing defect which was not spotted immediately, but I made a warranty claim upon realising.

I returned the items but instead of receiving replacements, I was refunded for both pairs of goggles (although I was not refunded my shipping costs).

By this point, the retail price had returned to season prices making the total for the two pairs of goggles £473.02, although a 15% discount code brought the price to £402.06, but still a significant difference.

I telephoned Glisshop who were helpful on the phone, giving me the email address for the accessories department who could potentially help me out.

I explained the situation and was told simply ‘Unfortunately we no longer have this product in stock.’ which I believe was referring to the design / colour of the goggles that I had ordered, since they did in fact have 8 different designs of the same goggles in stock on their website.

After exchanging eight emails, during which I did not feel at all like Glisshop were actually trying to help me, I was eventually offered a further 5% discount.

I felt like I had to work at every stage to get any sort of resolution or even understanding of the situation, I did not feel valued as a customer and ultimately I am not happy with the outcome. Eventually I got a discount code to cover the cost of the shipping too that was not refunded initially, but again I had to ask for this.

I would have accepted 10% and been happy, I stated this very clearly in one of my emails. But no, 5% and an unhappy customer.

I would have liked some recognition and understanding of the situation and to be asked how they could help make it right. I would have accepted a fair compromise but felt like I was offered the bare minimum. It was just not handled very well, a poor customer service experience.