Just taken delivery of a pair of skis and bindings. The price was better than the UK so I went for them. The site asked lots of questions about my height, weight boot sole length, ability, age for the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!
Contact info
United States
- glisshop.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wide choice of equipment
Wide choice of equipment, many well priced offers, easy order process. Customer services prepared to really help as much as possible. Recently ordered skis which are exactly as described, bindings were fitted accurately and ready to go. Another happy purchase from Glisshop.
Great service and great contact
Great service and great contact. Great products at amazing prices
Excellent all round
Excellent all round. Customer service very responsive and quality is great
Madshus Endurace skate
Madshus Endurace skate. Great skis at a good price in the sale. Great service and prompt delivery with Evri that run an efficient service with good communication.
Very good customer service
The customer service is very friendly and quick and helped me well, thank you!
Delivered in a week to Finland
Delivered in a week to Finland. Delivery was fast, it just took three days to send the order.
Outstanding customer service
I just had to write a review because I have never experienced just incredible customer service that went above and beyond what could be expected.
I had ordered an item for my son - in the wrong size. Entirely my mistake. Nothing wrong with the product.
I telephoned to see if I could exchange it for the correct size - fearing that I probably wouldn’t and worrying about having to fund a new item.
Not only was the refund process explained in the kindest and most patient way - I was sent a follow up email explaining the process step by step. This proved to be perfect and took me through so easily. The lady I spoke to was called Joanna. Such a star! I am of mature years and have had a stroke so don’t always process as quickly as I once did. Joanna’s calm and considerate manner made the whole process a pleasure. Who knew a customer services call could ever be a pleasant experience.
Thank you so much
Highly recommend
Great product . Fast and efficient delivery. Really pleased with my order . Would highly recommend.
Delivered on time
Delivered on time. The skis were packaged well and just how advertised. Evri Delivered them on the day specified, happy with the purchase.
Glisshop Good / Evri Awful
I actually never received the skis I ordered, but Glisshop were not the problem, Evri are. Glisshop dispatched my order within the week, with Christmas in the middle, which was excellent considering the time of year. Unfortunately Evri are the only delivery option to the UK, and it was their job to get the skis to me. On New Years Eve I got an update from Evri saying they were at the local depot, but an issue meant they couldn't be delivered, but would be on the next working day. That was the last update I got, and after a couple of weeks of being fobbed off by Evri's various chat bots I contacted Glisshop to chase the delivery. Glisshop were very responsive on the email, which was much appreciated, and after another week of no tracking updates from Evri they admitted to Glisshop that the skis were lost. At this point Glisshop offered me a replacement order, or full refund. Within a few working days I was fully refunded, with good email communication from Glisshop staff. So in short, Glisshop are good, with great pricing, but do not order from them if your ski holiday is in the next few weeks because even if Evri don't lose your parcel it can take a couple of weeks to arrive from France, but it's worth it for the savings on offer.
Not yet delivered???
Not yet - as haven’t received the boots and no emails from Evri to even say they have received them??!!

Reply from Glisshop
Easy to order and delivered in time
0/5 delivery not received and no response from customer service
0/5, I've not received an update on my order since the day I ordered 2 weeks ago. The courier status has been stuck at "received parcel info but awaiting your package" for 2 weeks. I've even completed the contact the contact form asking for an update but had to reply. Avoid at all costs

Reply from Glisshop
Not going for a quick sales but really…
Not going for a quick sales but really good advice and explaining. Good shipment. Really a buy with a good feeling.
Awful service
Awful service
Ordered a pair of sunglasses on 17/12/2024 and I am still yet to receive anything in regards to delivery! I received order confirmation and nothing else. I have reached out two the company twice by email and am still yet to even receive a response!
Now I understand it is the holiday period but the service provided as been very unsatisfactory and disappointing to say the least and therefore I would not recommend using this company.

Reply from Glisshop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







