Just taken delivery of a pair of skis and bindings. The price was better than the UK so I went for them. The site asked lots of questions about my height, weight boot sole length, ability, age for the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a Arva Ski backpack .price was pretty good until you add in the shipping costs to the UK Then it all goes slightly sideways. that said the item was delivered reasonably quickly from Europe... See more
Great value skis and the delivery was less than a week. All costs covered by Glissop as well (no import taxes!). Would definitely recommend, and will be buying from these guys again.
Easy online ordering at great prices. Regular updates on progress of delivery. Good delivery service and well packaged items. Loved the ski boots, but needed to return the other pair, ordered for ch... See more
Company details
Written by the company
Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!
Contact info
United States
- glisshop.co.uk
4.2
Great
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solid experience
Solid price, quick delivery times, customer service was fantastic!
December 28, 2024
Unprompted review
Glisshop good, Evri rubbish.
Cannot rate product as Evri, the delivery company has not delivered yet!!! Ordered 20/12/24. Now expected 2/1/25 suggest you use a different delivery company
December 31, 2024
Unprompted review
Reply from Glisshop
Hello,
We are sorry to hear that you have not received your order yet. To assist you further and resolve this issue as quickly as possible, could you please provide us with your order number? We will do everything we can to help.
Thank you for your patience and understanding.
Kind regards,
The Glisshop team
Slow delivery otherwise good service
I'm still waiting to receive my order which was placed on 19/12, it has now been 10 days and the tracking info still says that the courier (Evri) are expecting it but do not have it yet. Apart from that everything else has been great. The ordering was straight forward and customer service has been quick and efficient.
December 29, 2024
Unprompted review
Disappointed still not arrived!!
December 29, 2024
Unprompted review
All Good
Bought Line skis and bindings.
Great website.
Great price.
Delivery on time.
All good.
December 21, 2024
Unprompted review
Delivery was as expected and timely
Delivery was as expected and timely
December 19, 2024
Unprompted review
Christmas gift - arrived late, Evri useless
UPDATE - ORDER RECEIVED 23rd December.
TRACKING INFO/EVRI UTTERLY USELESS. I've had to wait in for 4 days as email notifications told me the parcel was going to be delivered (Glisshop specify that you need to be at home & take delivery in person) & it was not. Eventually delivered on day 4, by chance I was at home as an Evri email said it would not be delivered that day!
A very frustrating experience. Glisshop should use another courier otherwise they will continue to get negative reviews.
ORIGINAL POST.....
have not received the order.
I have asked for assistance twice from Glisshop to chase their chosen delivery company (Evri) as it is a gift for Christmas. Evri email to say when they will deliver, change the times & then do not turn up. Whilst I appreciate the actual non-delivery is not their fault as such I still need them to chase it as it is impossible to do it my end.
I did not realise at the time of ordering that the item would be shipped from France, otherwise I may not have ordered from them.
Poor customer service, extremely poor delivery service.
December 21, 2024
Unprompted review
Reply from Glisshop
Hello Beth,
Thank you for updating us, and I’m sorry to hear about the frustrating experience you had with your delivery. While I’m glad to see that your order was eventually received on 23rd December, I completely understand how disappointing it was to deal with inconsistent tracking updates and multiple missed delivery attempts, especially during the busy holiday period.
We truly value your feedback regarding the courier service. We recognize the importance of reliable delivery, and I want to assure you that we are actively working to improve this aspect of our service. In fact, we are planning to transition to Royal Mail as our delivery partner this spring to ensure a better and more consistent experience for our customers moving forward.
We also take full responsibility for the lack of communication and support in this case. Your feedback highlights areas where we need to do better, and we are committed to improving our customer service processes.
Once again, I’m sorry for the inconvenience caused, and I hope we’ll have the opportunity to provide you with a smoother experience in the future. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
The Glisshop team
Scam! No refund for 28112421635588
Order: 28112421635588
Never received, support are useless.
I think this company is a SCAM!
December 3, 2024
Unprompted review
Reply from Glisshop
Hello,
Thank you for reaching out, and I’m sorry to hear about your frustration regarding your order. I’ve reviewed your case and would like to provide some clarity.
According to the courier’s records, the parcel was delivered to the front of your door. However, as you raised concerns about not receiving it, we immediately launched an investigation with the courier. While this was ongoing, we understand how inconvenient and stressful the situation must have been for you.
To resolve the matter, we issued a full refund on 23/12 as we take customer satisfaction very seriously. I can assure you that we are a legitimate company, and we deeply regret that your experience did not meet the standards we strive for.
If there’s anything further we can assist you with, please don’t hesitate to contact us.
Best regards,
The Glisshop team
Quick delivery & easy to order from the UK
Clear website with wide range of products. Pricing includes duty for UK imports.
December 14, 2024
Unprompted review
Excellent Service
Service was Excellent, Response to questions were clear.
Delivery was also quicker than expected.
Would buy from them again.
December 1, 2024
Unprompted review
Great for all your ski gear
Swift delivery, competitive pricing and great products. Not the first time I’ve ordered from Glisshop and not the last. My Som loves his new skis 😁
December 12, 2024
Unprompted review
It was a great experience
It was a great experience. I placed 2 separate orders before my visit to Lyon. It was delivered to the delivery point in just 1 day. The products were well packaged. I received the products and had no problems with the tax refund. After confirming at the airport, I contacted customer service. And only 3 days later the tax refund was made to my credit card.
December 6, 2024
Unprompted review
Brilliant service and great prices…again
December 11, 2024
Unprompted review
Ordered over a week ok and still no…
Ordered over a week ok and still no update on delivery, I was not expecting next day Amazon service but over a week and the package is still not with the courier is not good enough
December 9, 2024
Unprompted review
Reply from Glisshop
Hi,
Thank you for your message, and we're sorry for the lack of updates regarding your delivery.
We understand your frustration – while we don’t aim to compete with next-day services, we absolutely agree that communication and clarity are important. For UK orders, please note that shipments are dispatched from our warehouse only on Tuesdays and Thursdays. Additionally, tracking information is updated only once the parcel is handed over to the UK courier, which can create a delay in visibility, even though the parcel is on its way.
We know this can be confusing and we're actively working to make this process more transparent. In the meantime, we hope that your order reached you safely.
Best regards,
The Glisshop Team
I still haven’t received my parcel and…
I still haven’t received my parcel and your “evri” your chosen courier service are nearly impossible to speak to
December 7, 2024
Unprompted review
Scammers
Scammers, I made an order nr. 28102420656174 from 28/10/2024. Still not received. A couple of weeks ago, I asked them for a refund and cancel my order. Since that time do not reply to my emails. Do not recommend to buy from this shop. Cheap people. Shame on you.
October 28, 2024
Unprompted review
Charged £19 for carriage 1week later…
Charged £19 for carriage 1week later still not received my order.
December 7, 2024
Unprompted review
good items and received pretty quick…
good items and received pretty quick too, thanks
December 2, 2024
Unprompted review
Really good communication during the…
Really good communication during the order process. The team was really helpful with queries on delivery. Thanks!
November 26, 2024
Unprompted review
Very happy with the service
Very happy with the service. Everything went smoothly
November 28, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.