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Global 4  Reviews 

2,102
•
TrustScore 5 out of 5

4.8

Computer Support and Service Company
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Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to resolve issues. The service is frequently described as fantastic and efficient, with many appreciating quick response times, effective problem-solving, and a smooth user experience. However, some customers noted significant dissatisfaction with the service, reporting repeated failures, long delays, and issues remaining unresolved for extended periods. These reviewers also experienced slow response times, waiting days or weeks, and poor communication, including a lack of accountability and an unwillingness to help or resolve matters.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting friendly, helpful, and efficient support.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, kind, and helpful... See more

Response time

Consumers find response times to be largely positive, with many reviewers praising the quick and efficient... See more

User experience

Customers generally report positive experiences with the user experience, highlighting smooth transitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently transferred my domain to Global 4 and set up two email addresses on the domain. The procedure was done quickly as the old holders were ceasing to provide service. I was talked thro... See more

Company replied

Rated 5 out of 5 stars

Overall a very good experience with Global4 Bailey has been extremely helpful since we signed up with Global4 and has made placing orders and managing them extremely easy for us. Service issues... See more

Company replied

Rated 5 out of 5 stars

Jack Bradley installed a new computer for us today, and helped with numerous additional unplanned issues whilst on site too! Always helpful, friendly and informative, a credit to your team. Thanks aga... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service thank you. This is all down to Daniel Flexman. Daniel is a credit and a huge asset to your team, I have had a few bad experiences with the team at Global but Daniel has change my mi... See more

Company replied

Company details

  1. Computer Support and Service Company
  2. Computer Security Service
  3. Energy Supplier
  4. Internet Service Provider
  5. Phone and Internet Service
  6. Telecommunications Service Provider

Written by the company

We are one of the UK's leading Managed Service Providers, offering tailored business-to-business technology solutions with comprehensive coverage to meet any requirement. For over two decades we have specialised in working with clients in a wide variety of sectors to deliver tailored solutions for Microsoft Solutions, Managed IT, Cyber Security, Hosted Telephony, Broadband, Mobiles, Security, and Energy. Our approach is to understand your unique needs and recommend the most suitable services from our extensive portfolio. By partnering with multiple suppliers, we ensure that you receive the best products and services tailored to your business, while also driving cost efficiencies.

100% UK Support Guaranteed

100% UK Based

All of our friendly team are based here in the UK ready to help with any questions or queries. To provide our customers with the best possible service, we have knowledge from all around the industry from ex-Openreach engineers to high-level software technicians. Whatever the query, we guarantee we will try 100% to help

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,102)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Josh is always happy to help

Josh is always happy to help. Josh is friendly, professional and knowledgeable. Great team in the Carlisle office, always happy to help with anything- Mike, Stewart, Hayley, Dave

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Its all about who you get

I had horrendous problems with my phone for a week. No-one at Global4 seemed capable of sorting it. I use the phone all day long and it was very stressful.
This morning Oli Budd called and within 20 minutes he had everything working as it should, he was helpful and knowledgeable, I just wish he had spoken to me a week ago! I could have given a 1 star review but because Oli was so great, I will be kind and give a 5 star review!!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A great company to work with

A great company to work with. They are quick, knowledgeable and all round top people to deal with.

We have worked with them for a number of years with our phone lines and have been able to assist with any issue or request we throw at them,

Thank you so much

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback

Jack Bradley from Global 4 attended today and, as always, was very polite, helpful, and professional. Nothing is ever too much trouble for him—he consistently goes above and beyond to provide excellent support.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve recently transitioned to Global4…

We’ve recently transitioned to Global4 following their takeover of our previous provider, and I wanted to share some positive feedback.

Joe Haywood has been outstanding throughout the process. He has responded promptly to every query, taken the time to thoroughly explain anything we were unsure about, and ensured that everything was looked into properly. His professionalism and approachable manner have made the whole experience smooth and straightforward.

There has been no waiting around for days for a response, and it’s been easy to communicate and get things resolved quickly. Joe is a real asset to the company.

I would highly recommend Global4 based on our experience so far.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Tony was great help

Tony was great help, set up quickly and easily and answered all of our questions. 10/10 service from him.

March 16, 2026
Unprompted review

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