Bought a new composite front door with glass side and top panels. It was easy to order online but we were also able to speak to someone by phone to answer a question we had regarding thresholds. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a lovely composite front door from Global Doors. The website was clear and easy to navigate. Ordering the dimensions was very straightforward forward and staff were also on hand to a... See more
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The whole process of being able to chose online and even discuss over the phone worked like a dream. The quality of the door is tremendous and the fitting service all went smoothly. The company, Marti... See more
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Really good company to deal with. I wasn’t sure what to expect but they were very quick to respond to phone calls, emails, issues and enquiries and were really helpful and friendly on all occasions t... See more
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Company details
About Global Door
Written by the company
Global Door have been trading since 2008 in the home improvement industry, and are proud to have secured over 100,000 homes in that time.
Traditional Door Collection
Contemporary Door Collection
Cottage Door Collection
Aluminium Windows
Aluminium Bifolds Doors
Aluminium French Doors
Aluminium Sliding Patio Doors
Glazed Roofs
Our management team have over 80 years collective experience in the fenestration industry, and over the years have expanded our portfolio to offer a complete home renovation solution. We believe our continued growth and success is down to our transparent business model.
We do not employ dated sales tactics such as home sales visits or ’special offers'. We prefer to build relationships with our customers, advise the best options and deliver the the service we promise.
Traditional Door Collection
Contemporary Door Collection
Cottage Door Collection
Aluminium Windows
Aluminium Bifolds Doors
Aluminium French Doors
Aluminium Sliding Patio Doors
Glazed Roofs
Our management team have over 80 years collective experience in the fenestration industry, and over the years have expanded our portfolio to offer a complete home renovation solution. We believe our continued growth and success is down to our transparent business model.
We do not employ dated sales tactics such as home sales visits or ’special offers'. We prefer to build relationships with our customers, advise the best options and deliver the the service we promise.
Contact info
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, United Kingdom
- 0800 56 77 406
- enquiries@globaldoor.co.uk
- globaldoor.co.uk
4.5
Excellent
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was outstanding
September 1, 2025
Unprompted review
Reply from Global Door
Hi Craig,
Thank you so much for taking the time to leave us a review and for choosing Global Door.
We're thrilled we could exceed your expectations with our customer service!
Best wishes
Katie
Great service
September 25, 2025
Reply from Global Door
Hi Stephen,
Thank you for taking the time to leave us a review on our service and for choosing Global Door.
Best Wishes
Katie
I’m window fitter and find this…
I’m window fitter and find this company is very good price and lead time date is spot on . No delay
I will come back again for order more.
Smarts brand is good quality.
i believe they quote is best you can get.
August 18, 2025
Unprompted review
Reply from Global Door
Hi Chris,
Thank you so much for taking the time to leave us a review and for ordering with Global Door.
We are over the moon that we could deliver on quality, delivery and price, which is always the aim for our customers!
We look forward to continuing to work with you in the future.
Best Wishes
Katie
Door scratched
Good product however, door has a few scratches, Can you advise on the ral paint for the grey ??
September 16, 2025
Reply from Global Door
Hi Brian,
Thank you for sharing your feedback and for choosing Global Door.
I am sorry to hear about the damage to your door. Unfortunately, I can't see that we have been notified of any damage, and as took place earlier this month, if we had been made aware, we would have been able to take action.
I have asked a member of our support team to reach out and send out some touch-up paint so you can repair the door.
Best Wishes
Katie
First class service
Easy to order with someone to give advise, door is first class and the fitting team were friendly, efficient and tidy. Would highly recommend.
September 3, 2025
Reply from Global Door
Good morning,
Thank you so much for taking the time to leave us a review and for choosing Global Door.
We are over the moon you found our service first class from start to finish which is always the aim for all of our customers.
We truly appreciate your recommendation. If we can assist you with anything else, please do not hesitate to get in touch.
Best Wishes
Katie & The Global Door Team
Communication within this company needs an urgent overall!
The door I ordered was meant to be delivered on 28th August. It did not arrive on that date. I learned that unbeknown to me the driver had attempted to deliver it, but to my next door neighbour. This was despite me having confirmed my address and mobile number with Global Door.
I was informed that a new delivery date could not be arranged until one week later (4th Sep). This delay was most inconvenient for me. Prior to it I confirmed with Global that the driver would have my correct address and my mobile number which he would call prior to delivery or if there was any problem.
On the 3rd Sep I had a call from Global support that delivery to me would take place the next day as arranged and would likely be around 11.30am.
Guess what!
On the morning of the 4th Sep at around 10.30, I happened to glance out of my window to see a van pull up outside my neighbour's house. I went outside to intercept the driver and speak to him. He had come to deliver the door, but still had the address for my neighbour and had no knowledge of my mobile number. He also explained that he did not call in advance of deliveries, as I had been been lead to believe.
A total shambles! By chance only I got my door, which I have to say is of excellent quality.
September 4, 2025
Reply from Global Door
Good afternoon,
First of all, please accept my sincere apologies for the issues you have encountered with your order, and to hear you have been dissatisfied with the service you have recieved.
Please be assured this is not the normal level of service with from our deliveries with this manufacturer. Our customer service manager has recently to explain how the delivery went wrong. directly however
I have further shared her feedback below.
Initially, when your order was placed, there was a typo which put your address as number 14, We corrected this with the manufacturer and on our system but the new delivery system introduced this year did not update through to the delivery department so your delivery was attempted to the incorrect address. This has only been identified after your initial failed delivery. We will continue to work with the manufacturer to streamline these issues as the last thing we want is dissatisfied customers. It does not benefit you nor us.
In addition to this, a call prior to the driver arriving is not always guaranteed now on the new delivery process. Some drivers do call (mainly drivers that have worked in dispatch for some time) but some do not, (Not all drivers have hands-free), the inconsistency is something we are speaking to the manufacturer about in the hope of providing a much better service.
Again, we apologise for this situation, but ultimately we are pleased you are happy with your product and we appreciate your patience whilst looking in to resolving potential delivery issues.
If we can assist you with anything further, please do get in touch.
Kind Regards
Global Door Team
Excellent Company & Service
The whole process of being able to chose online and even discuss over the phone worked like a dream. The quality of the door is tremendous and the fitting service all went smoothly. The company, Martindales that are used were prompt and professional. Cleaned and removed all rubbish and the old door and frame. No hesitancy in recommending Global Door and their fitters
August 29, 2025
Reply from Global Door
Hi Dave,
Wow, thank you for taking the time to share your experience and for choosing Global Door!
We are absolutely delighted to hear you found our service from start to finish excellent and to hear you are happy with your new door.
We truly appreciate your recommendation. If there is anything else we can assist with in the future, please do not hesitate to get in touch.
Best Wishes
Katie & The Global Door Team
Really please with fitting of door
Really please with fitting of door. Good service no issues with door. Would use Global doors again
August 26, 2025
Reply from Global Door
Hi Irene,
Thank you so much for taking the time to share your experience and for choosing Global Door.
We're thrilled to hear you are pleased with the fitting of your new door and the service you have receieved.
If we can support you at all with anything in the future, please do not hesitate to get in touch.
Kind Regards
Katie & The Global Door Team
Have used this company multiple times…
Have used this company multiple times top quality service and product.
August 19, 2025
Reply from Global Door
Good afternoon,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
The Global Door Team
Simple to design and order
Simple to design and order, helpful staff. Quality product delivered on time and well packaged. Up to now very impressed
August 11, 2025
Reply from Global Door
Hi Clive,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
The Global Door Team
Excellent service and product highly…
Excellent service and product highly recommended 5 stars ⭐️
July 23, 2025
Reply from Global Door
Good afternoon, Paul,
Thank you for taking the time to share your experience and for choosing Global Door.
We are delighted to hear you found our service and product 5-star, and we truly appreciate your recommendation.
If we can assist you with anything else moving forward, please do get in touch.
Kind Regards
The Global Door Team
easy and clear ordering a measurement…
easy and clear ordering a measurement service ----good delivery and delivery updates ---excellent product when arrived apart from small blemish on front of door which is negligible--
July 15, 2025
Reply from Global Door
Good afternoon,
Thank you for taking the time to share your experience and for choosing Global Door.
We are thrilled to hear you found the ordering process easy and clear and as well as our delivery service.
I'm sorry to hear your door arrived with a blemish. If you wouldn't mind sending us some images to support@globaldoor.co.uk, we can take a look at this for you.
Thanks Again
Katie & The Global Door Team
Lovely door at a great price
Lovely door at a great price. The only thing I would say is the door is green but the very bottoms clip ons are white and look abit odd. Overall very happy with the product
July 4, 2025
Reply from Global Door
Hi Leiah,
Thank you for taking the time to leave us a review and share your experience of ordering with us.
We are thrilled to hear you love your new door and you were satisfied with the price, although we would like to take a look at the clips which you don't feel look right, just to make sure everything is correct.
If you could please send some photos over to support@globaldoor.co.uk, we'd happily take a look at this for you.
Kind Regards
Katie & The Global Door Team
Door was as described and exactly as…
Door was as described and exactly as ordered. Quick delivery.
July 4, 2025
Reply from Global Door
Hi Zachary,
Thank you for taking the time to share your experience and for choosing Global Door.
We are delighted to hear the door has met your expectations, and our delivery timeframes stood out for you.
If we can assist you with anything else, please do not hesitate to get in touch.
Kind Regards
Katie & The Global Door Team
Excellent communication and customer, initially!
Excellent communication and customer service. Great price for a quality front door.
Update 01/07/25
I take 5 star review back as I have already experienced an issue with the door.? The weather strip has fallen off the doors within 3 weeks, customer service have told me this is wear and tear ! After only 3 weeks!'. They refused to send an engineer insisting I should refit the strip myself. Not a good start!!
June 20, 2025
Reply from Global Door
Hi Tahir,
Thank you for taking the time to share your experience and for choosing Global Door.
We are delighted to hear you found our service excellent from start to finish, which is truly our aim for all customers.
If there is anything we can assist you with in the future, please do not hesitate to reach out.
Kind Regards
Katie
Updated Response
Hi Tahir,
I'm sorry to hear you are not satisfied with the service you received when reporting your drip had fallen off.
I have seen this happen if the drip bar has been stood on or caught on something entering the home, such as a pushchair, sofa etc, which can lead to the drip bar coming out of place / detached.
Drip bars are not covered under the terms of your guarantee as they can be knocked, which is why we would not send out installers to refit this for you.
The bar should simply slide back into place and remain in place, provided it is not knocked. If you still have difficulties, please do send over some images or a video, and we will happily take a look at this for you.
Thanks
Katie
Very good every was there in the pack …
Very good every was there in the pack the door looks good
June 18, 2025
Reply from Global Door
Hi John,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
Good looking door but nationwide delivery was misleading
Door looks, feels good and sturdy and well made. Really good customer service, Jacob was very helpful. Only unfortunate bit I would have to say is the delivery. They say it's nationwide but didn't deliver to my area in Scotland, I had to sort a second courier from Dundee to deliver the door, funny but is they actually drove past my area to get to Dundee to drop the door off. I don't think it's fair to give it a star less as it's the actual door that you should be reviewing. Will definitely be referring to others.
June 5, 2025
Reply from Global Door
Hi Craig,
Thank you for taking the time to share your experience and for choosing Global Door.
We are thrilled to hear you are happy with your new door! Please accept my apologies, we are currently unable to deliver to your area. I will pass your feedback as we try to be transparent and honest about our delivery restrictions.
We truly appreciate your review, and if there is anything else we can do to assist you, please do not hesitate to get in touch.
Kind Regards
Katie
Very good product and aservice
Good product, well packaged, good communication, well priced. All in all, very pleased and would happily recommend.
May 26, 2025
Reply from Global Door
Hi Neil,
Thank you for taking the time to share your experience and for choosing Global Door.
We are delighted to hear you are happy with your new door and the service you received.
We appreciate your recommendation. If there is anything we can do to assist you in the future, please do not hesitate to reach out.
Kind Regards
Katie
Excellent firm
Excellent firm - made 100% sure we had the correct measurements. Talked to a real person . Would definitely use Global doors again
May 7, 2025
Unprompted review
Reply from Global Door
Hi Anne,
Thank you for taking the time to share your experience and for choosing GlobaL Door.
We appreciate your recommendation. If there is anything else we can do to assist you in the future, please do not hesitate to get in touch.
Kind Regards
Katie
Fast and efficient
Fast and efficient
Lovely door
Great price
Very good communication
Happy about all
May 23, 2025
Reply from Global Door
Good morning,
Thank you for taking the time to share your experience and for choosing Global Door.
Best Wishes
Katie
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