Global Edulink Reviews 2,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform well-organized, easy to follow, and flexible, allowing them to learn at their own pace. People praise the staff for being helpful, supportive, and polite, making the learning journey pleasant. However, some people were dissatisfied with the customer service and the overall service delivery. They reported issues with slow response times, unreturned calls and emails, and delays in receiving promised certificates and vouchers, which caused frustration and affected their professional progress.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being helpful,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise the prompt, helpful,... See more

Service

Customers had ambiguous experiences with service. While many reviewers expressed satisfaction, praising the... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I completed a Course in Data Security Compliance at Global Edulink. The course was well structured, delivered by a real instructor, as opposed to an AI voice or image. He provided clear instructions... See more

Rated 5 out of 5 stars

I've recently started the NCFE Level 3 Understanding Mental Health course, and so far I'm very pleased with it. My mentor, Chanu Fernando was assigned to me within a couple of hours and contacted me i... See more

Rated 5 out of 5 stars

My daughter started new job and she needed some specific area training. We were able to identify the right Course and she worked on it, passed the tests and improved her proficiency substantiall... See more

Rated 5 out of 5 stars

service and people , the two irreplaceable things that I am looking for is all in perfect harmony at this online learning platform Global EduLink . I feel like I am being supported and , people are v... See more


Company details

  1. Educational Institution

Written by the company

Global Edulink is a pioneering professional and vocational educational provider in the UK with a high adherence to quality education. We offer live online courses as well as classroom courses, so you can choose an option that suits your schedule. Our goal is to meet the needs of the youth with regards to employment both within and outside of the UK. Rather than focus solely on traditional streams of education, we aim to build a bridge that spans the gap in employability skills in response to the demands of an evolving workforce. Our reputation as a leading provider of professional and vocational training as well as workforce development has helped us build trust with our community of learners scattered all around the world. We are proud to be able to provide versatile and dynamic higher education to our community in industries diverse and ranging from Accounting & Finance, Project Management, Business Management, Information Technology, HR & Leadership, Sales & Marketing and Veterinarian courses to life skills such as Yoga, Life Coaching, Gardening and Baking.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommend studying with Global Edulink

Global Edulink are a fantastic British course provider, the best I've studied with, highly recommend them.

There is a large range of interesting online courses to choose from- whether the purpose is academic, cpd, dieting or hobby related.
Courses are all priced to be affordable as is the optional student photocard.

Their courses are in-depth and seem designed to deliver flexible learning on the go.
I've always had very helpful, friendly service from all Global Edulink's academic staff and customer service representatives.
Will be buying many more courses this year and next.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Grateful for the opportunity



What I appreciate most about this company is how they make learning accessible and flexible. Offering a free course to help people upskill shows they really care about empowering individuals, especially those who might not afford paid training right now. Their platform seems well-organized, with a wide range of professional courses that suit many different career paths. That level of inclusiveness is impressive.

> What resonates with me is how Global Edulink understands real-life challenges. As someone trying to improve my skills and open new doors, their support and self-paced learning approach gives me hope. The way they encourage lifelong learning reminds me that it's never too late to grow. I feel seen and supported just by how they offer their program

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

Prolonged Course Complaint and Dissatisfation

I am extremely disappointed by the lack of communication and professionalism displayed by this institution. I enrolled in the CACHE Level 3 Award in Childcare and Education course in 2019. Despite submitting all my assignments and paying the full course fee, I have yet to receive any official communication regarding my course completion or certification.

I have made multiple attempts to get in touch—sending several emails, completing the online complaint form multiple times, and even chatting with a representative to understand the next steps and the timeline for receiving my certificate. Unfortunately, I have received no response to date.

It is unacceptable for an educational institution to disregard a paying student facing legitimate concerns. This level of unresponsiveness raises serious questions about the administration's transparency and accountability. If basic student support is ignored, it is difficult to trust the institution with more serious matters.

Given the financial and emotional investment I’ve made, I expected at the very least clear communication and respect. Based on my experience, I would not recommend this institution to others considering similar courses. I hope my situation is addressed promptly, but unfortunately, my experience has been deeply disappointing.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Misleading and unprofessional

Paid for ITIL® 4 course for two employees. Promised exam vouchers in 7–24 business days - waited almost a year, nothing delivered. Had to escalate to PeopleCert, who confirmed Global Edulink is no longer an official partner.

Despite this, they still use PeopleCert and AXELOS logos on their site.
Avoid - not trustworthy for individuals or companies!

May 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM- AVOID!!!!

I enrolled on a coaching level 5 course apparently accredited with CMI. Took me a year to complete. At time of submission I requested some details needed on my submission cover sheet. From this point onwards I never received communication from ANYONE!! The mentor (tutor) disappeared, all email addresses I had correspondence from, were no longer answering, even the chat function on website. The customer service rings out. This happened over months. This company is underwritten by Imperial Learning. They also never responded to my email/ complaint. Long story short, it's a scam that plays the long game- delays until you're not able to raise cashback from bank. Thankfully, I twigged just in time and got my £500 back from bank. The bank also never heard from them regarding my claim and agreed this was a scam. Ignore the good reviews. It's part of the scam. I'm glad I got my money back but gutted over all the time I took, including time away from family to do this. Please learn from my experience. My next step is to report them to an official body.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

ITIL CDS

The course materials are in depth, easy to read and understand. The scenarios/examples used are relatable and give an understanding of the topic being shown. I would use this provider again for future courses.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I Passed my PRINCE2 certification…

I completed my PRINCE2 certification course with Global Edulink a few years ago, and I couldn’t be more pleased with the experience. The course materials were well-structured, easy to follow, and accessible anytime, which was ideal for balancing study with work commitments.

The platform was intuitive, and I appreciated the flexibility to learn at my own pace. Thanks to Global Edulink’s support and training resources, I passed my PRINCE2 exam.

I highly recommend Global Edulink to anyone looking to gain professional certifications or expand their skills with confidence.

April 12, 2025
Unprompted review
Rated 3 out of 5 stars

Worth to think twice

Update: On 29 July 2025 I've received my 60% refund (£252.90) as agreed after long discussion with the support team. To be honest, provided materials has helped me to pass my ITIL4 Foundation exam (with 98%), but overall I had to overpay and buy same track from PeopleCert to get my exam voucher (costed me another $580). My advice is to check with their team about voucher system status before buying any trainings where the voucher is included.

I paid the full amount of £421.50 by credit card for the ITIL® 4 Foundation with Official Exam Voucher Included. The order was made on 25 November 2024, and the Exam voucher request was placed on 31 March 2025.

At present, I have still not received the voucher I've paid for. Support only replied that they have issues with the voucher system, but I still can't get any adequate response for the issue resolution time and can't get a refund.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great First Impression

Globaledulink stands out for its wide variety of online courses and clear course structure. The enrollment process is straightforward, and the website is easy to use, even for first-time learners. I appreciate how they prioritize accessibility and lifelong learning. I'm excited to begin my course and appreciate the initiative that encourages honest reviews in exchange for learning opportunities. A great way to support and engage with learners!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very good

This is a great place to study I have already completed one of their business courses and about to finish another. The courses are very well presented and easy to learn. Highly recommend doing some work here to increase your salary as I have just increased mine.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Learning Experience

The platform is user-friendly, and the course content was both comprehensive and easy to follow. The instructors are knowledgeable and present the material in an engaging and clear manner.

What stood out most to me was the flexibility—they offer self-paced learning, which made it easy to fit into my busy schedule. The customer support team was also incredibly helpful and quick to respond to any queries I had along the way

Overall, Global Edulink offers great value for money and a wide variety of accredited courses that can really enhance your skills and career prospects. I highly recommend them to anyone looking to upskill or gain a qualification online.

April 23, 2025
Unprompted review

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