Global Edulink Reviews 2,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the user experience, highlighting the well-structured and easy-to-follow courses, the flexibility of self-paced learning, and the overall organization of the platform. Many appreciate the helpful and polite staff, noting their supportive approach and the personal feel of the learning journey. However, some people were dissatisfied with the customer service and response times. Specific issues mentioned include delays in receiving certificates or exam vouchers, unresponsiveness to phone calls and emails, and a lack of follow-up on queries. Some customers also experienced difficulties with service delivery not matching what was agreed upon.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the well-organized and easy-to-follow... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team as lovely,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report a complete lack of... See more

Service

Clients share ambiguous opinions on service. While some customers express high satisfaction, praising helpful... See more

Response time

Consumers find response times to be ambiguous. While some customers praise prompt and quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I completed a Course in Data Security Compliance at Global Edulink. The course was well structured, delivered by a real instructor, as opposed to an AI voice or image. He provided clear instructions... See more

Rated 5 out of 5 stars

I've recently started the NCFE Level 3 Understanding Mental Health course, and so far I'm very pleased with it. My mentor, Chanu Fernando was assigned to me within a couple of hours and contacted me i... See more

Rated 5 out of 5 stars

My daughter started new job and she needed some specific area training. We were able to identify the right Course and she worked on it, passed the tests and improved her proficiency substantiall... See more

Rated 5 out of 5 stars

service and people , the two irreplaceable things that I am looking for is all in perfect harmony at this online learning platform Global EduLink . I feel like I am being supported and , people are v... See more


Company details

  1. Educational Institution

Written by the company

Global Edulink is a pioneering professional and vocational educational provider in the UK with a high adherence to quality education. We offer live online courses as well as classroom courses, so you can choose an option that suits your schedule. Our goal is to meet the needs of the youth with regards to employment both within and outside of the UK. Rather than focus solely on traditional streams of education, we aim to build a bridge that spans the gap in employability skills in response to the demands of an evolving workforce. Our reputation as a leading provider of professional and vocational training as well as workforce development has helped us build trust with our community of learners scattered all around the world. We are proud to be able to provide versatile and dynamic higher education to our community in industries diverse and ranging from Accounting & Finance, Project Management, Business Management, Information Technology, HR & Leadership, Sales & Marketing and Veterinarian courses to life skills such as Yoga, Life Coaching, Gardening and Baking.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am enjoying my course at Global Edulink

I am enjoying my course at Global Edulink and the team is amazing supporting you with any request and they respond so fast. I would definitely be recommending them to my mates. I am looking to book more courses after the current one I am on now.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Diploma in Legal Secretary course

I have just started the Diploma in Legal Secretary course and I have to say, it's by far one of the most comprehensive courses on the subject I have seen. It surpasses courses highly regarded in the industry by far! Not only does it cover most subjects but also in video format. The lecturer on Law Principles which I am currently on is passionate and explains clearly. An amazing course don't hesitate to join!

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

ITIL 4 Foundation

ITIL 4 Foundation - The course materials was great and easy to understand and navigate the portal. Excellent customer services.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

This is Study 365 under another brand

This is Study 365 under another brand. When I asked this, the web representative said 'we are a private organisation' and that 'Our company only owns the brand 'Global EduLink'.

Obviously not considering both websites, in their terms and conditions, state they are owned by Imperial Learning Limited. You can look into this company on Companies House.

Both are dubious organisations that only issue 'exam vouchers' after publicly calling them out as dubious. Look at the 1 star reviews for similar stories.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent learning experience - CIPD Level 3

I had excellent learning experience by doing CIPD level 3 course from Globaledulink. Tutor supports, live webinar and group discussions were interactive and directed leaners to next steps of the programme exceptionally well. Enjoyed all 4 units and special thanks to my course tutor Dr.Paul and customer services at Global Edulink.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

British Sign Language level 1 course is the best BSL course

British Sign Language level 1 course is amazing. It is the best sign language course I ever have studied. Top class video tutorials and assessments. Both tutors, Mario and Bethany are doing it great and I enjoyed every topic of the course and was able to improve my sign language skills significantly. This is highly recommended course with no doubt.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

I have just completed my Level 1 Sign Language

I have just completed my Level 1 Sign Language course from Global Edulink. My tutor was Mario and he was really good in teaching sign language as him also from the same community. It was challenging at the beginning but I was supported well for learning and preparation for the assignments. The only thing is now waiting for the certificate. However I am hoping to do the next level from global Edulink if they have got it.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience from tutor Duncan

Excellent experience from tutor Duncan, she is incredibly supportive and well informed. Duncan guided me through the requirements of Education and training and help me apply the classroom learning to real world scenario. Having teaching experience over several years he understands teacher role and teaching approaches. He transferred his knowledge and experience to my learning very well going beyond just providing feedback to my assessment and answering to my queries.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

My tutor Dani is excellent

My tutor Dani was great. She helped me throughout the course at her best. Her prompt reply and constructive feedback was very helpful for me to complete the course as I planned. Customer service has done great effort to accommodate me for all my questions and requirements. I am thankful to my tutor Dani and customer service for their great support for me throughout the course.

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

PLEASE READ BEFORE BOOKING A COURSE…

PLEASE READ BEFORE BOOKING A COURSE THROUGH GLOBAL EDULINK.
Unfortunately I have had an appalling experience with this company. I booked onto the Prince2 Agile course last August. The pre-recorded video lessons were uninspiring and did not transition in a sensible linear progression. I tolerated this and supplemented the themes with additional reading. This was my first mistake. The company ask you to request vouchers in order to take the final exams (and receive any form of digital supporting literature). I requested these in February of this year and was told they can take up to 24 days. After 24 days I contacted them and got a blunt message saying that the vouchers would take up to 24 days. Very little was heard from then on. When I raised a complaint I was told that there was a glitch in the system and the vouchers would come soon. We’re now in September and I no longer need to complete the course, and even if I did I would need to completely relearn the course material. I requested a refund and was told that they wouldn’t refund me as I had accessed the course. Instead they offered me 2 free CPD courses (that are always on special offer). The funny thing is I still didn’t get my original exam vouchers. When I complained and again requested a refund, I was told “Great news, your vouchers will be coming soon” They are now ignoring me. Nobody answers the phones. No vouchers. I have no doubt that this is a legitimate company, but their service, quality and integrity has been extremely poor.

September 11, 2024
Unprompted review
Global Edulink logo

Reply from Global Edulink

Dear Jamie,

We sincerely apologise for the experience you have had with your PRINCE2 Agile course. We understand the frustration caused by the delay in receiving your exam vouchers and the dissatisfaction with the course content. This is not the standard of service we strive for, and we regret that your experience did not reflect our commitment to supporting learners.

Regarding the exam vouchers, we sincerely apologise for the inconvenience caused. Kindly note that your PRINCE2® Agile Foundation exam voucher has already been issued.

Additionally, as a gesture of goodwill for the delay, we have provided you with a compensation discount for another course, which you are welcome to use at your convenience.

Thank you for your patience, and we truly appreciate your understanding.

We appreciate your feedback, as it helps us improve, and we are committed to making sure you are satisfied with the resolution.

Best regards,
Student Support - Global Edulink

Rated 1 out of 5 stars

Worst experience

I was looking for some course and saw this company on Google search. I inquired about it to their website . This guy by the name JAZEEL FAIZAL , apprearantly he is a course adviser there he called me and spoke with me very rudely he was trying to sell the course and I understand it's his job but you can not force someone to buy something . I asked some basic questions about the course and he did not knew anything about it. Then I said I would like to visit the premises and then buy the course he got annoyed by that and started talking in bad language. Worst experience I ever had. I don't think they have any physical premises in UK they are just selling somebody's pre recorded courses that's all.

September 6, 2024
Unprompted review
Global Edulink logo

Reply from Global Edulink

Dear Rafi,

We sincerely apologise for the unpleasant experience you had during your inquiry. Your feedback is incredibly important to us, and we are deeply sorry for the way this situation was handled. At Global Edulink, we strive to ensure that all our course advisers provide accurate information and engage with potential learners in a professional and respectful manner.

We take your comments very seriously, and we will be investigating the matter internally to ensure such behaviour is not repeated. Our goal is to offer a supportive and transparent service, and we regret that this was not reflected in your interaction.

Regarding your concern about our courses, while many of our programs include pre-recorded material, we offer high-quality content from industry experts and provide full support to help learners succeed. We would be happy to provide further information and address any questions you may have.

If you would like to discuss this further or require any assistance, please don’t hesitate to contact us directly at info@globaledulink.co.uk.

Best regards,
Student Support - Global Edulink

Rated 3 out of 5 stars

Very slow to issue exam vouchers

Very slow to issue exam vouchers.
I have paid for a course in May 2024 being advised after purchase it would take 7-24 business days to receive my exam vouchers to complete my Prince 2 exam. Whilst initially helpful with some technical issues on the portal they appear to now be completely non responsive, despite calling and leaving V/M's daily and sending numerous emails. Please urgently contact me to resolve this situation (Full name Harriet Baxter). Edit to this review, I can confirm that I have now been issued with exam vouchers paid for and been contacted with an apology following posting this review.

September 12, 2024
Unprompted review
Global Edulink logo

Reply from Global Edulink

Dear Harriet,

We are truly sorry for the frustration and concern caused by the delay in receiving your exam vouchers. Your experience is far from the level of service we aim to provide, and we sincerely apologise for any inconvenience.

We would like to inform you that both your PRINCE2® Foundation and Practitioner exam vouchers have now been issued. We understand the importance of this, and we're glad to confirm that the process is complete.

Should you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your patience and understanding.

Best regards,
Student Support - Global Edulink

Rated 5 out of 5 stars

helpful staff

As always helpful staff.

I was always supported very well by my tutor Jane and customer service team whenever I reached them asking questions or help. Jane was quick replying to my queries and sharing feedback for the submitted assignments. Thank you Jane.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

We need to revive many things in our minds.

My name is Tulin. I like this course very much. I am thankful for the teacher's work especially their way of expression. I think animation is the best way to understand microbiology. Because we need to revive many things in our minds. Thanks for your great work and kind service.

September 5, 2024
Unprompted review

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