Global Shopaholics LLC 

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See what reviewers are saying

Rated 5 out of 5 stars

I've always had a great exeperience with this company for many reasons They are attentive, the packages are always delivered on time, they make sure to have a good communication with the clients... See more

Rated 1 out of 5 stars

Global Shopaholics is attempting to extort a $150 ITN/EEI fee for my package, even though the total value is well under $2500. This is a direct violation of US export regulations (15 CFR 30.2). I have... See more

Rated 4 out of 5 stars

It's a small company, but I made two shipments of iPads from the United States to Spain and everything went without problems. Before using their services, I contacted support for a question and alth... See more

Rated 5 out of 5 stars

I have used US forwarders for years. I switched to Global as they offer shipping from Target. I have just received my first shipment and it arrived within the expected time frame, with all the appropr... See more

Company details

  1. Packaging Supply Store
  2. Business to Business Service

Written by the company

"A fresh perspective on Global Shopping and Package Forwarding." The easiest place to Shop in USA and Ship internationally to your Doorstep with the lowest international shipping rates.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job!

I am happy with your service, keep doing good Job!
thanks

April 18, 2025
Unprompted review
Global Shopaholics LLC logo

Reply from Global Shopaholics LLC

Dear Customer,

We sincerely apologize for the inconvenience you’ve experienced. Our team has reached out to you via email, please respond at your earliest convenience so we can assist you in resolving the issue.

Thank you.

Rated 1 out of 5 stars

At first everything was fine

At first everything was fine, but now I don't know what happened to you, I don't know if it's because of the management or the employees but they take a long time to update a package that was delivered, it may take a week to be updated, a lot of failure in your shipping calculations, you steal our packages, you already lose 3 of my packages with you

I just ask you to improve please, I wouldn't like to have to change servers because of your irresponsibility

March 18, 2025
Unprompted review
Global Shopaholics LLC logo

Reply from Global Shopaholics LLC

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We're truly sorry to hear about the delays and issues you've faced—it’s never our intention to cause frustration.

To help us investigate further, could you please share the tracking numbers or details of the packages that have not been uploaded yet? Additionally, for the packages you mentioned as lost, we kindly request you to provide the invoices so we can look into the matter and take appropriate action.

Your feedback is valuable to us, and we’re committed to improving our services to serve you better. We truly appreciate your patience and understanding.

Rated 1 out of 5 stars

Worst worst service!!!

Worst worst service!!!! My parcel has been delivered 8th April, till today no update on my portal of my delivery, nobody responds to my chat box with updated or even the email that I send

You should not be allowed to business, this is appaling, just wish I saw all of these reviews before I decided to use you as a forwarding service, can anyone capable of resolving this matter please be in contact.

April 14, 2025
Unprompted review
Global Shopaholics LLC logo

Reply from Global Shopaholics LLC

Dear Customer,

We sincerely apologize for the inconvenience you have experienced. Our team has reached out to you via email. Kindly respond so that we can further investigate your concern and work towards resolving the issue.

Thank you for your patience and cooperation.

Rated 1 out of 5 stars

Terrible work, please improve

I think your work is terrible and you are irresponsible with packages, my package arrived to you but they say it didn't arrive to them, you are a renowned company to start having these problems

April 14, 2025
Unprompted review
Global Shopaholics LLC logo

Reply from Global Shopaholics LLC

Dear Customer,

We sincerely apologize for the inconvenience you have experienced. Our team has reached out to you via email. Kindly respond so that we can further investigate your concern and work towards resolving the issue.

Thank you for your patience and cooperation.

Rated 3 out of 5 stars

Updated Review: Issue Resolved, Shipment Delivered

Initially, I faced serious concerns with Global Shopaholics regarding a shipment (ID: IIGD7754) that appeared lost and wasn’t showing any updates through the courier’s tracking system. Communication was unclear at first, and it felt like the situation was heading in the wrong direction.

However, to their credit, Global Shopaholics did eventually manage to ship the item and have it delivered, which I appreciate. While the process was a bit rocky and not as smooth as I had hoped, the final result was positive. The package arrived, and they fulfilled the service after some follow up.

I’d still recommend they work on improving their customer service communication and tracking clarity. But overall, they did come through in the end and that’s worth acknowledging.

Rating: 3 out of 5
Room to improve, but not a lost cause

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

total lack of any customer service, impossible to resolve a techincal problem with the website preventing progress of my order. parcels stuck in storage indefinitely as nobody responds to bot or email

I have three packages sitting in storage and ship and I cannot get beyond this screen as your customs value box won't add up and stays on zero and i have sent you a screen shot of this problem. I have emailed you twice and left multiple chatbox messages over the last week - some of them during your opening hours) and no body EVER replies.
I cannot go ahead and consolidate my parcels until someone helps sort this problem out as it will show as zero customs value which would i could be fined for. never had such terrible customer service and just refusal to return emails and chat bot messages.

April 4, 2025
Unprompted review
Rated 2 out of 5 stars

Worst company I've dealt with in years

Update: after I left this review and filed consumer complaints against GS, the company contacted me. Ultimately, they offered to pay for the goods to be shipped to another American freight forwarder who could actually get the job done. I've emailed GS on and off for weeks and, wouldn't you know it, they still haven't forwarded the goods to the second freight forwarder. THIS COMPANY DOES NOT KNOW WHAT THEY'RE DOING AND I STRONGLY URGE THAT YOU CONSIDER THAT. They've now had my stuff for more than a month and I'll eat a hat if they ever get their act together on this. NEVER, EVER believe anything they tell you they'll do until it's been done.

Maybe you read about this company online and think "So they're not that responsive? How bad could it be?" Let me tell you.

This company refunded my package payment with no explanation at the time of doing so and yet did not return the items to the pool of items available to ship until later - i.e. recharging me for a lower shipping rate for a lower weight, which made me think perhaps they'd made an error with weighing and were just staying honest. How incredibly wrong I was. Their user interface is clunky and nonsensical and this contributes to issues like this, creating the perfect storm of an unprofessional, uninformative website and a comany culture of fecklessness.

Let's go back again further, though. Before ever getting into this mess, I tried to contact this company 2-3 times via their website chat to ask, before ever sending any nail polish to their business, whether they can ship this on to Australia (it's got flammable ingredients in it and has regulatory specifics). No reply to any of the messages, ever.

Well, since their competitor Shipito already did similar job for me years ago using either DHL or FedEx, I just shipped the bottles and consolidated them with other (non-hazardous) things I'd sent to the suite, setting it all up to shop using DHL international express with the goods properly declared and everything.

GS then took it upon themselves to not only remove all of the bottles from the combined package which they'd already allowed to be combined (totally wasting the time of both me and themselves), but then leave them on the customs paperwork - yet refund the difference in shipping weight and then proceed to ignore almost every email I've sent them while having no idea why they did what they did. I've asked again and again why they can't offer what other companies offer regarding this, why they weren't transparent about the re-packing and reasons for refunding, etc.literal silence. I've now sent 7 unanswered emails to them regarding this. I heard from them literally once throughout this whole thing, where they referred me back to a generic disclaimer about cosmetics shipping issues and didn't even address the fact that competitors have done the same kind of shipping with carriers they say don't do this, not resolving ANYTHING.

The only people to whom I'd ever recommend this company is those who, for some mysterious reason, have no issue with their time, money, and patience being completely wasted. By the way, all of this is occuring after they already lost a (really low value but anyway) package of mine in the past...

They now have AUD$200 of indie nail polish of mine sitting there in their warehouse while they stonewall me and think this is completely fine to do to customers! This company feels they're above the law and you're absolutely rolling the dice with your money if you use them. They legitimately don't give a shit. Apparently, they won't ship the package, yet also feel they are under no obligation to actually provide solutions to that. I'm in my thirties and have only ever encountered one other business this obviously indifferent to customers. Crucially, this isn't unusual behaviour from Global Shopaholics, though. Ignoring customers, losing stuff, and ripping people off is seemingly a core part of how they operate.l and they just keep doing this.

GS deserves legal intervention and I feel scared for the people shipping higher-value items with them (or trying to do so!) They truly will just ghost you and your stuff will be in limbo. I'm going to the Better Business Bureau and the Federal Trade Commission about this to try to get help and to have their behaviour on the record so that hopefully fewer people go through what I have. Don't use this company. The best compliment I can give them is that, as part of their extremely erratic behaviour, they sometimes get the job done - but, when things go wrong, you're literally on your own and potentially hundreds or thousands of dollars down thanks to having shipped stuff to a black hole. Probably one of my worst experiences with a business at this point as it leaves you feeling vulnerable in an international regulatory environment.

March 19, 2025
Unprompted review
Global Shopaholics LLC logo

Reply from Global Shopaholics LLC

Dear Customer,
We hope this email finds you well.

We sincerely apologize for the experience you’ve had, and we understand your frustration. While some other companies may allow shipping under a DG fee, our shipping account restricts us from shipping DG items to all countries. We do offer DG shipping through DHL, but they have provided us with a specific list of countries where this is possible under a DG fee.

We have clearly mentioned this information in our FAQs, including the requirement to check with us before shipping any restricted items to avoid any inconvenience.

We truly regret any loss this situation may have caused. As a solution, we can offer to return your items to the seller or ship them within the USA to help minimize your loss you can get your remaining wallet amount to your account too. However, per our shipper’s terms and conditions, we are unable to proceed with international shipping for these items.

Rest assured, your items and funds are completely safe. You have the option to ship them within the USA​ and get your remaining amount in your paypal account to avoid ​t​he loss. We appreciate your patience and understanding regarding this matter.

Please let us know how you’d like to proceed.

Thank you.

Rated 1 out of 5 stars

Do not waste your time and money with…

Do not waste your time and money with these people. I would give zero star if possible. This is a scam!

February 28, 2025
Unprompted review
Global Shopaholics LLC logo

Reply from Global Shopaholics LLC

Dear Customer,

We sincerely apologize for the inconvenience. We have checked your issue, and the payment you transferred has not been settled yet.

Our team is actively monitoring it, and as soon as we receive the payment, we will update your wallet accordingly.

We appreciate your patience and cooperation. Please let us know if you have any questions.

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