The assistant that helped me (Yvonne) was absolutely amazing from start to finish. It took us several hours with back & forth message conversations, and Yvonne stayed with me all the way, answering... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Concentrating on giving a 4G service is ok but most providers give a 5G service in UK. I’m disappointed that you have to look out specifically for the 5G plans. Despite what GlocalMe say 4G is a infer... See more
I’ve been chatting with Lucas who has bent over backwards to help with data issues. I lost my wallet and phone meaning I couldn’t receive verification codes to purchase more data for our G4 Pro! Lucas... See more
We've had one of their portable wi-fi devices for over 2 years & it's been 100% reliable. Recently it stopped receiving a mobile signal and the technical team have been brilliant, via the live ch... See more
Company details
- Internet Service Provider
- Internet Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Wi-Fi Spot
About GlocalMe
Written by the company
GlocalMe is a mobile data connection solution brand under Nasdaq listed technology company uCloudlink (NASDAQ: UCL) , helping users across the world to access mobile internet data more efficiently with a range of our own hard ware and software products.
We strive for enabling best user experience on various increased intensity online services requiring stable and high speed data connection.
Our innovative technology will allow domestic users and international visitors free from shopping for local SIM cards or high expenses of roaming data in over 140 countries in the world.
Always better connected is what we strive to help our users, as we firmly believe when everyone is seamlessly connected, we will benefit from the better understanding and connection with each other.
GlocalMe® Numen Air 5G Mobile WiFi Hotspot
GlocalMe® Numen Air 5G Mobile WiFi Hotspot
SHOP NOW
Contact info
1309 W 15th St, 75075-7244, Plano, United States
- (877) 402-7626
- usa@ucloudlink.com
- glocalme.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diana
Diana, did an amazing job and was very polite and helpful! thank you 😊
August 11, 2023
Unprompted review
Diana was great and got me the free 8gb…
Diana was great and got me the free 8gb plan that came with my device purchase quickly!
August 11, 2023
Unprompted review
The support is very eficient
The support is very eficient. Thank you Lucas !
August 11, 2023
Unprompted review
I accidentally locked my self out of…
I accidentally locked my self out of the device and Diana was able to resolve my issue within minutes, saving valuable time on my trip! This was fantastic support. Thank you!
August 11, 2023
Unprompted review
Diana was super fast and efficient in…
Diana was super fast and efficient in getting my issue fixed. Wonderful customer service. Thank you for having such a great customer service.
August 9, 2023
Unprompted review
I accidentally converted my data into…
I accidentally converted my data into points. Jenny was able to help me she'd figured out the issue and had me up and running in no time. She was very patient while assisting me. All your employees should be like that. Thank you once again, Jenny.
August 4, 2023
Unprompted review
Every time I have needed Support from…
Every time I have needed Support from Glocalme, it has been quick, efficient and friendly. Max fixed my issue just now in minutes. I wish I had contacted Support earlier instead of just getting frustrated!
August 3, 2023
Unprompted review
Fast and Great customer serivice
Jason replied to my email in a short time. He answered mv questions quickly and assisted me right away.
July 27, 2023
Unprompted review
The consultant
The consultant, Mr. Max was very helpful and provided proper advise and guidance and support
July 27, 2023
Unprompted review
Mike has amazing customer service
Best customer service i have ever received, asked multiple questions and got help with all of them no issues.
July 27, 2023
Unprompted review
Lucas was super helpful in switching my…
Lucas was super helpful in switching my networks to optimize speed, great support team, thanks!
July 24, 2023
Unprompted review
Lucas was patient and kind with my slow…
Lucas was patient and kind with my slow tech self! I appreciate their time tonight and help w/ visual pictures.
July 12, 2023
Unprompted review
Great service from Lucas!
July 10, 2023
Unprompted review
Jenny was super helpful and answered my…
Jenny was super helpful and answered my questions right away!!
July 8, 2023
Unprompted review
Mike was was very prompt
Mike was was very prompt and responsive, quickly solved my issue, and gave good advice about prevention if the issue resurfaced. Great service!
July 7, 2023
Unprompted review
MAX WAS AMAZING!!!
MAX WAS AMAZING!!!! he helped and was super patient!!!
July 3, 2023
Unprompted review
First class help
First class help, advice & assistance from Lucas. Thanks!!
July 1, 2023
Unprompted review
Diana help me after hours understanding…
Diana help me after hours understanding the process of getting connected and how to make purchases. She was a life saver. Thank you!!
July 1, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.