Old device failed, purchased new then data expired.
Diana helped to get account credited

Lucas was very helpful and had good customer service

I have truly enjoyed having access to internet when I needed it. I have moved and got the internet I needed. I chatted with Diana and she was prompt with her service provided to me and helped me for the near future. Thank you Diana.

Excellent fast service by Diana for an inquiry and was able to solve it.

Contacted support (online chat). Was answered very quickly by Mike who resolved my issue in a very efficient and timely manner. A bit too early to comment on the product yet, but the customer support was excellent.

Diana - the representative, has just patiently helped me through setting up for an Africa trip next week.

I just bought my second Glocalme product. They are great to stay connected when traveling. Just contact their text support and got great assistance from Max.

Farro's customer service was wonderful (the product itself, I'm not so certain). During my last work travel experience, I had an issue with my Duo Turbo where the physical SIM card stopped working, despite still having data. I wanted to test the hotspot before my next work trip and Farro set me up with 8GB of North America data for me to try my hotspots to ensure they were working. So far the hotspots work excellently with the data purchased from GlocalMe and have not worked all that well using a physical SIM card.... I'm hoping this next work trip goes more smoothly!

Diana was so helpful in helping me setup my GlocalMe for travel!! She was very patient even though I was confused on how to login through email.

Really disappointed, support is not answering my texts

Great service from
Mike

I have been using this device for a few months now, and I absolutely love it. It come in handy when traveling. Whenever I reach out to support, I receive outstanding customer service without any delays. Farro was extremely kind, helpful, and responsive. My issue was resolved in no time.

Mike is a 5 Star CS who provided excellent service to resolved my problem.

Horrible service, I rented a wifi l portable and connection was really slow, after I used the "hi speed" ( was never a high speed), then it never connected to the internet using a 3G network. They site states that it will connect to a faster network then a slower network but its not true. I change to another wifi company and it works a lot better than GlocalMe. Never again. Don't waste your money. Better to pay your own cell phone company or use a sim card.

Fast on line service, Mike was very helpful and fixed the problem.

I have been a Glocalme customer since 2016 while in Fiji. I have used my portable Wifi over the years and had no complaints. More recently, I updated my unit to the Duo Turbo with Glocalme in anticipation of working on Semester at Sea (2023) and needing a portable Wifi while I was traveling to many countries (and being out at sea) and dependent on Wifi for my job. Many of us on the voyage needed reliable Wifi, but I was the only one with a Glocalme Duo Turbo unit and experience with this company. While on a ship, we went from Dubai to India to Kenya to Jordan to Croatia and further. Whether we were out at sea or in port, Glocalme made sure I had Wifi - and it did not cost me a fortune, in fact, it was incredibly affordable. Once I got back to the US, I had to be in a remote part of Michigan where Wifi access was poor. I did not think that in the US the Glocalme service was an option, but it was. And so I bought a 30 day package and I am using my computer, streaming, downloading files and feel very supported, here in Michigan. Just today I texted with Diana (a real person) and she helped me fix some issues which were not Glocalme issues, they were my Settings issues. And she gave me a discount code so I could further reduce my costs. I cannot say enough good things about this company. I live and work in the US and in over 90 countries in the world. There is nothing like Glocalme. Their products work, their prices are very competitive, and their support personnel are amazing. Thank you, Glocalme. I owe my professional life survival to you!!

Mike helped me with changing my device to English. It was fast and simple. Thanks again Mike for the hell

Very kind and fast in supporting with my question and request
Problem fixed in very short time.
Very professional
All for 10 * for ELAINE

Got an issue with my data plan, because I have to cancel my trip to Italy. Asked the support team what to do:
Once again i was surprised by the outstanding customer oriented (and unbelievable quick & easy) service!
Thank you - made my day 🤗