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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their suitability for various activities like reading, knitting, and crafting, and appreciating features such as multiple light modes and comfortable, lightweight designs. Many consumers also commend the delivery service for its speed and efficiency, noting that items arrive promptly and are well-packaged. However, some customers also noted issues with product quality, such as lights failing to charge or turn on after a period of use. A few other people also felt that their orders encountered problems, including items being deemed "undeliverable" or receiving incorrect colors.

What people talk about most

Product

Customers consistently express satisfaction with the product's quality and functionality. Many reviewers... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the quality of the neck light, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with some... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction with placing... See more

Based on these reviews

Rated 5 out of 5 stars

I would give more than five stars! My sister in law gave my wife a neck light some time ago having bought it for herself. Soon after that the USB socket failed. Sister is in hospital so cannot find... See more

Rated 5 out of 5 stars

These lights are perfect for extra light when riding on a plane, reading in the dark, and working puzzles!! My sister, daughter, and granddaughter all love their Glocusent lights, too!

Rated 5 out of 5 stars

I had a neck light that would not charge. Issy at customer service was so fast and efficient on replacing that unit and because I had purchased it thru Amazon, I had the replacement the next day once... See more

Rated 5 out of 5 stars

This is an excellent product available right now in the market. Similar products from other companies, though cheaper lack the quality, design and finesse. It will be really great if more colour optio... See more


Company details

  1. Lighting Store
  2. Home Improvement Store

Written by the company

Ever since we saw our first sunrise illuminate the beautiful Colorado Springs, we’ve become a lighting product company that believes that light is a critical element to capturing the magic in moments. No progress was ever made in the dark, and we’re here to deliver that light to ensure that our users are always progressing. From neck lights to portable ring lights, every one of our products is designed to provide light in a way that’s simple and convenient. At Glocusent, we refer to three core principles; glory, focus, and moments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A GREAT COMPANY

I’m just an individual who has had the need to contact Glocusent about a 12 month old book light asking but not expecting for help
Well I’m absolutely knocked out by the response from this company not only for the quick reply but also for the fact that they didn’t question me only to ask for the order number date of purchase
Wow what a great response from this company the next thing I knew they wanted my email address and my home address and hey presto sent me a new one it was just the last thing I expected This in my opinion is excellent company that believes in its warranty and delivers the best customer service I have never had such service before and I would have absolutely have no trouble in recommending this company to anyone

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great Product/AMAZING Customer Support

Great product and AMAZING customer support. I purchased their headboard lamp a year and a half ago. It’s a great product with a lot of great features. A couple weeks ago it started not turning on. I sent an email to their support email and received a reply in no time. They replaced the product at no cost to me and with out a single hassle. After the replacement was delivered, they even followed up with me to make sure I was happy and everything was ok with the replacement. No one does this anymore. Their customer support should be an example for all companies.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

LOVE features and quality of this light!

Being rechargeable and the feature to vary not only the level of light but also the type of light (bright vs two other types) make this product OUTSTANDING! It is a little slippery on your neck with no collar if you are moving but very helpful for reading, sewing, etc where light is not optimum. The company also stands behind their product's performance like few these days.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

So Handy

We bought two, mainly for reading in bed. One can stay up while one of us reads.
Other uses, for me, it puts light right where I need it. Really like the rechargeable battery. No more fumbling with batteries. Considering as gifts for Christmas.

August 31, 2023
Rated 4 out of 5 stars

I lost my charging cord for my neck…

I lost my charging cord for my neck light & could not get someone at your company to answer the phone. I took a chance & ordered the charging cord offered. It fit one of my USB ports & the light is charging.
Thank you!
MW

August 29, 2023
Rated 5 out of 5 stars

A good product for musicians

A good product for musicians. Unfortunately my first one did have a fault but this company bent over backwards to sort the issue and sent out a new one that day. Excellent light.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful product

Wonderful product! Fast delivery. Wish I had this years ago. Playing the violin so much better now that I can see the music.

August 27, 2023

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