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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their suitability for various activities like reading, knitting, and crafting, and appreciating features such as multiple light modes and comfortable, lightweight designs. Many consumers also commend the delivery service for its speed and efficiency, noting that items arrive promptly and are well-packaged. However, some customers also noted issues with product quality, such as lights failing to charge or turn on after a period of use. A few other people also felt that their orders encountered problems, including items being deemed "undeliverable" or receiving incorrect colors.

What people talk about most

Product

Customers consistently express satisfaction with the product's quality and functionality. Many reviewers... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the quality of the neck light, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with some... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction with placing... See more

Based on these reviews

Rated 5 out of 5 stars

I would give more than five stars! My sister in law gave my wife a neck light some time ago having bought it for herself. Soon after that the USB socket failed. Sister is in hospital so cannot find... See more

Rated 5 out of 5 stars

These lights are perfect for extra light when riding on a plane, reading in the dark, and working puzzles!! My sister, daughter, and granddaughter all love their Glocusent lights, too!

Rated 5 out of 5 stars

I had a neck light that would not charge. Issy at customer service was so fast and efficient on replacing that unit and because I had purchased it thru Amazon, I had the replacement the next day once... See more

Rated 5 out of 5 stars

This is an excellent product available right now in the market. Similar products from other companies, though cheaper lack the quality, design and finesse. It will be really great if more colour optio... See more


Company details

  1. Lighting Store
  2. Home Improvement Store

Written by the company

Ever since we saw our first sunrise illuminate the beautiful Colorado Springs, we’ve become a lighting product company that believes that light is a critical element to capturing the magic in moments. No progress was ever made in the dark, and we’re here to deliver that light to ensure that our users are always progressing. From neck lights to portable ring lights, every one of our products is designed to provide light in a way that’s simple and convenient. At Glocusent, we refer to three core principles; glory, focus, and moments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Delivery and product

I was very pleased how package came and how it was packed. Also came in short time. I'm very pleased with quality of product. I would not be afraid to use your services again. Thank you and God Bless You All. Joyce

August 9, 2023
Glocusent logo

Reply from Glocusent

Hi Joyce, thank you so much for your kind and warm words as well as your loyal support!

Rated 5 out of 5 stars

Great Value!

We’ve used it twice so far, and we are extremely pleased with the design, construction, light intensity/adjustments for a very good price.
Your options (clamp or stand alone) work well.

August 3, 2023
Rated 5 out of 5 stars

Exceptional customer service and cool product!

Had an issue with a reading light that i purchased via Amazon where the in-line controls would not work after switching the lamp on. I was able to find Glocusent's website and filled our their Support form late one evening, i got a response within minutes seeking my address, amazon order details and confirmation that a replacement would be sent out. Issy at Glocusent kept me updated every step of the way and sent shipping confirmation once the replacement was posted. I am staggered at the exceptional customer service. The communication, willingness to put this right very quickly and follow up to check i received the item are unparalleled. Thank you Issy and Glocusent team. I know where i am coming for my next reading lamp!!!

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

The lamp I ordered is first class…

The lamp I ordered is first class quality and it was delivered so quickly. I really appreciate the great service and the great price. Also, I was informed about the progress of the order. Thank you for such great service.

July 10, 2023
Rated 5 out of 5 stars

I am very happy with my Booklights

I am very happy with my Booklights. They are well made, instructions are clear, and it is easy to operate. I especially appreciate the timer feature. My one wish for these (and so many other) products is to remember that us old folks are still a large consumer group. Making the instructions NOT require a magnifying glass would be so very helpful.

July 9, 2023
Rated 5 out of 5 stars

Glocusent Model 12 Is A Winner!

Their product is well made-the clip is
steel with a strong spring & wide foot for a good grip. The lamp has 3 color modes, 5 intensity settings & a 30 minute timer. The gooseneck is really sturdy & holds adjustment well.
Customer service is all you could ask for. I’m very satisfied with this purchase.

July 4, 2023

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