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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their suitability for various activities like reading, knitting, and crafting, and appreciating features such as multiple light modes and comfortable, lightweight designs. Many consumers also commend the delivery service for its speed and efficiency, noting that items arrive promptly and are well-packaged. However, some customers also noted issues with product quality, such as lights failing to charge or turn on after a period of use. A few other people also felt that their orders encountered problems, including items being deemed "undeliverable" or receiving incorrect colors.

What people talk about most

Product

Customers consistently express satisfaction with the product's quality and functionality. Many reviewers... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the quality of the neck light, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick delivery, with some... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction with placing... See more

Based on these reviews

Rated 5 out of 5 stars

I would give more than five stars! My sister in law gave my wife a neck light some time ago having bought it for herself. Soon after that the USB socket failed. Sister is in hospital so cannot find... See more

Rated 5 out of 5 stars

These lights are perfect for extra light when riding on a plane, reading in the dark, and working puzzles!! My sister, daughter, and granddaughter all love their Glocusent lights, too!

Rated 5 out of 5 stars

I had a neck light that would not charge. Issy at customer service was so fast and efficient on replacing that unit and because I had purchased it thru Amazon, I had the replacement the next day once... See more

Rated 5 out of 5 stars

This is an excellent product available right now in the market. Similar products from other companies, though cheaper lack the quality, design and finesse. It will be really great if more colour optio... See more


Company details

  1. Lighting Store
  2. Home Improvement Store

Written by the company

Ever since we saw our first sunrise illuminate the beautiful Colorado Springs, we’ve become a lighting product company that believes that light is a critical element to capturing the magic in moments. No progress was ever made in the dark, and we’re here to deliver that light to ensure that our users are always progressing. From neck lights to portable ring lights, every one of our products is designed to provide light in a way that’s simple and convenient. At Glocusent, we refer to three core principles; glory, focus, and moments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered my neck light on June 8th

I ordered my neck light on June 8th. I have not received it yet. I want it before Sat June 24th when I go on vacation. Tracking says the package has been in Melrose Park since 3:30 a.m. on the 15th. Disappointed jn the delivery process.

June 8, 2023
Glocusent logo

Reply from Glocusent

Dear Peggy, this is Issy from Glocusent and thank you for your support of our original product and for sharing your concern with us. I am sincerely sorry for the delayed logistics. We have urged the carrier to speed up their delivery, hopefully you could receive the package at the soonest time. If there is any further help you need, please feel free to reach out and we will be happy to assist.

Rated 5 out of 5 stars

The whole process went very smoothly…

The whole process went very smoothly and professionally; I was positively surprised with the customer support when I mistakingly chose standard shipping to Poland (I wanted the product sooner than later), so I e-mailed the customer support, explained my mistake and asked how I could pay additional cost for a faster shipment. I was sent a quick response that my request had been received and the Amazon’s expedited mode had been chosen for a fast delivery (I did not have to make any additional payment after all) - many thanks for this! Everything arrived as estimated, which is great!
As for the The Glocusent Upgraded Rechargeable LED Neck Reading Light itself I am very satisfied using it for reading and even as a flashlight when it is dark outside. I also bought one for my mother-in-law as a birthday present (she loves reading books, especially in the evening) and she is very satisfied with it as well. We still have to asses how many hours it can last without a recharge, but apart from this the light works as expected - I can recommend it!

June 8, 2023
Rated 5 out of 5 stars

Great 😊

Problems with a product bought through Amazon several months ago. Replaced item without question. Amazing service and great to deal with. Thanks especially to Issy.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

High quality

Not only is the product exactly what I need for my knitting but your customer reach out was great. Not pushy and sounds sincere.

May 1, 2023

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