I purchased 2 sets of these candles through a Facebook ad. While the candles looked amazing, I’ve been disappointed by a few other Facebook ad purchases and wasn’t expecting much. Well, these candles... See more
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Ordered on 26th of November, still not arrived, no response via email and states a tracking number but shows as "not found". Poor all round, won't use again. Scammers. From tracking: OJ5015671... See more
Company replied
If you cannot deliver promptly then say so. It is no good not delivering then when you get written to (twice) simply ignore the customer as has happened in my case. Nice enough products and please do... See more
I love the product but not the customer service. I received my order and the amber color medium sized candle is missing the battery cover. I immediately emailed asking if they can send me the batter... See more
2.7
Poor
51 reviews
Hasn’t replied to negative reviews
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Glowlabo SHIPS FROM CHINA! BEWARE
Glowlabo sells from the US but ships from China. Expect protracted delays. I ordered on Nov. 29th and they haven’t left China yet. I have contacted Glowlabo three or four times but no response. I will be contacting my cc company to reverse charges. They had a catchy and credible website, and I fell for it. Please live vicariously through my mistake and buy elsewhere. Glowlabo sucks. Let’s see if Emma responds to this review because if you look at the threads, she only replies to those who have given them a 5 star review.
November 28, 2024
Unprompted review
Ordered 13/11
Ordered 13/11! Not recieved anything!
No response from them. Do not buy!
Order GLO-17066 confirmed On 10/11/24
November 13, 2024
Unprompted review
Reply from Glowlabo
Hi Pab,
We sincerely apologize for the unacceptable delay with your flameless candle order and the lack of communication you've experienced. This falls far short of our commitment to reliable delivery and responsive customer service. This certainly isn't the experience we want for any of our customers.
I've sent you a direct email to gather your order details and resolve this situation immediately. We understand how frustrating delivery delays can be, and I personally want to make this right for you as quickly as possible.
Kind regards,
Emma @ Glowlabo
Took a while to arrive but well worth the wait
Took a while to arrive but well worth the wait - the candles are amazingly lifelike, delighted with them.
November 20, 2024
Unprompted review
Reply from Glowlabo
Hi Bill,
Thank you for your generous 5-star review! We're delighted to hear that our flameless candles met your expectations with their lifelike appearance.
Regarding the delivery timeframe, we've passed your feedback to our management team as we continue working to enhance our shipping process. Your patience and kind words mean the world to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Emma @ Glowlabo
Ordered 3 sets of candles on December…
Ordered 3 sets of candles on December 6th. Still not delivered. Tracking useless.
December 6, 2024
Unprompted review
Reply from Glowlabo
Hi Patricia,
I sincerely apologize for the shipping delay with your flameless candle order. This extended delivery time and unhelpful tracking information fall well short of our commitment to reliable and timely delivery. I understand how frustrating this situation must be, especially given the long wait.
I've sent you a direct email to gather your order details and resolve this situation immediately. We want to make this right for you and ensure you receive your candles as soon as possible.
Kind regards,
Emma @ Glowlabo
Scam. Avoid
Over 2 weeks no meaningful tracking no updates no customer service . It just feels wrong. Scam . AVOID
December 22, 2024
Unprompted review
Reply from Glowlabo
Hi Marc,
I sincerely apologize for the lack of updates and communication regarding your order. This falls well short of our commitment to reliable delivery and transparent customer service. This certainly isn't the experience we want for any of our customers, and I understand why you're feeling frustrated.
I've sent you a direct email to gather your order details and resolve this situation promptly. We take these shipping delays very seriously, and I'll personally ensure we make this right for you.
Kind regards,
Emma @ Glowlabo
Ordered on 26th of November
Ordered on 26th of November, still not arrived, no response via email and states a tracking number but shows as "not found". Poor all round, won't use again.
Scammers.
From tracking:
OJ501567153GB Not found
United Kingdom
Royal Mail Unknown
No tracking info can be obtained currently due to the carrier's internet issue. Please refresh and check again later.
this tracking information has been available for weeks and never changes....
November 11, 2024
Unprompted review
Reply from Glowlabo
Hi Paul,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing shipping issues and lack of communication you've experienced with your flameless candle order. We understand how frustrating it is to face delivery delays and tracking problems.
I've sent you a direct email to gather more details about your order and will personally investigate the situation with Royal Mail regarding your tracking number. We're committed to resolving this promptly and making things right for you.
Kind regards,
Emma @ Glowlabo
Absolutely delighted with my candles
December 12, 2024
Unprompted review
Reply from Glowlabo
Hi there!
Thank you for your wonderful 5-star review! We're overjoyed to hear that you're delighted with your flameless candles. Your satisfaction truly means the world to us, and we're grateful you took the time to share your experience. 😊
Kind regards,
Emma @ Glowlabo
Really nice product
Simple to order. Good value. Quality exactly as I expected, which was perfectly satisfactory. Arrived on time.
December 18, 2024
Unprompted review
Reply from Glowlabo
Hi Chris,
Thank you for your wonderful review! We're so happy to hear that your experience with our flameless candles met your expectations across the board - from the ordering process to the timely delivery and quality of the product.
Your satisfaction and feedback mean a lot to us, and we appreciate you taking the time to share your experience!
Kind regards,
Emma @ Glowlabo
I love my candles but one was broken…
I love my candles but one was broken when it arrived. The others are amazing and the remote works well.
December 17, 2024
Unprompted review
Reply from Glowlabo
Hi Rebecca,
Thank you for your feedback about your Glowlabo flameless candles. While I'm happy to hear that you're enjoying most of your candles and the remote functionality, I'm truly sorry that one arrived broken. This isn't the experience we want for any of our customers, and we'd like to make this right for you.
Please reach out to our friendly customer support team at info@glowlabo.com, and they'll be happy to help resolve this situation promptly. Thank you for your understanding and for sharing your experience with us.
Kind regards,
Emma @ Glowlabo
Very realistic
Very realistic. They are a Christmas Gift for my son. I am sure he will love them. The timer is a very good idea to save battery life too.
December 17, 2024
Unprompted review
Reply from Glowlabo
Hi Robert,
Thank you for your 5-star review! We're so happy to hear that you've chosen our flameless candles as a Christmas gift for your son. The timer feature is indeed one of our thoughtful additions to help preserve battery life, and we're so glad you appreciate this practical detail.
Your satisfaction and recognition of these features mean the world to us!
Kind regards,
Linda @ Glowlabo
I gave these as a gift and she was…
I gave these as a gift and she was absolutely thrilled. The candles are real looking and very romantic.
December 13, 2024
Unprompted review
Reply from Glowlabo
Hi Kenny,
Thank you for your wonderful 5-star review! We're delighted to hear that your gift of our flameless candles was such a success. Your thoughtful feedback about their realistic appearance is exactly what we aim for!
Thanks again for your wonderful support! 😊
Kind regards,
Linda @ Glowlabo
They are perfect
They are perfect. I love candles and now no worry about open flames. I have ordered another 2 sets.
December 2, 2024
Unprompted review
Reply from Glowlabo
Hi Linda,
Thank you for your wonderful 5-star review! 😊 We're absolutely delighted to hear that you're enjoying your flameless candles and that they've given you peace of mind regarding open flames. It means so much to us that you've already ordered two more sets - that's truly the best compliment we could receive! ❤️
Kind regards,
Emma @ Glowlabo
You get what you pay for (low cost, basic quality)
Delivery is a little slow (typical China). The product looks the part, but is incredibly cheap quality.
December 16, 2024
Unprompted review
Reply from Glowlabo
Hi Shaun,
Thank you for taking the time to share your generous 4-star review of your Glowlabo experience. While we're pleased that the flameless candles met your aesthetic expectations, we understand your feedback about the delivery timeframe and quality concerns.
We've passed your valuable insights to our management team as we continuously work to enhance both our shipping processes and product quality standards.
Kind regards,
Emma @ Glowlabo
This is a scam- don’t order
I’m giving 1 star because I can’t give none. This is a scam. Dont irder
December 16, 2024
Unprompted review
Ordered on 23rd of November
Ordered on 23rd of November, still not arrived, no response via email and no tracking given. Poor all round, won't use again.
December 16, 2024
Unprompted review
Three Candles. They took a long time to arrive
They took a long time to arrive, but well worth the wait - they are lovely
December 12, 2024
Unprompted review
Reply from Glowlabo
Hi Brenda!
Thank you for your wonderful review and your patience with the delivery time! We're absolutely delighted to hear that you're enjoying your flameless candles. It means so much to us that you found them worth the wait, though we're always working to improve our shipping times.
Thank you again for your amazing support! 😊
Kind regards,
Emma @ Glowlabo
Over 7 weeks since ordered
Over 7 weeks since ordered. Contacted who told me to contact Amazon. Contact number given was an International number charging 5 pence a second. I managed to email Amazon and reported them had not delivered as they stated as I have cameras. They then sent an email advising he parcel was lost in transportation and to request a refund from the seller. I copied and posted the email to them 3 times now and they are now not responding. I have sent yet another today demanding my money back. The company did reply to initial emails quickly but no reply since forwarding the email in from Amazon advising they had not delivered the parcel as it was lost in transportation.
I have now received a prompt refund with no delay and an apology.
November 11, 2024
Unprompted review
Works well. Pleased with it!
Unfortunately I couldn't track my purchase but, when it arrived, I was quite impressed with it. It gives off a beautiful subdued light.
December 15, 2024
Unprompted review
Reply from Glowlabo
Hi Ann!
Thank you for your wonderful feedback about our flameless candle! While I understand the tracking situation wasn't ideal, I'm truly delighted to hear that you're enjoying the beautiful ambiance it creates.
Your satisfaction with the subtle candlelight effect means a lot to us, and we appreciate you taking the time to share your experience. ❤️
Kind regards,
Emma @ Glowlabo
Realistic looking candles
I am really impressed with the realistic Glowlabo candles . So much so that I reorder to gift to friends . The flickering candles look real , no wax mess , no danger of fire , safe near children and animals and a mood setter for romance.
December 13, 2024
Unprompted review
Reply from Glowlabo
Hi Pamela!
Thank you for your wonderful 5-star review! 😊 It brings us so much joy to hear how much you're enjoying your flameless candles - from their realistic flickering to their safety features that make them perfect around children and pets.
We're especially touched that you find them worthy of gifting to friends and creating romantic ambiance! Your satisfaction and trust in our products mean the world to us. ❤️
Kind regards,
Emma @ Glowlabo
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