I purchased 2 sets of these candles through a Facebook ad. While the candles looked amazing, I’ve been disappointed by a few other Facebook ad purchases and wasn’t expecting much. Well, these candles... See more
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Ordered on 26th of November, still not arrived, no response via email and states a tracking number but shows as "not found". Poor all round, won't use again. Scammers. From tracking: OJ5015671... See more
Company replied
If you cannot deliver promptly then say so. It is no good not delivering then when you get written to (twice) simply ignore the customer as has happened in my case. Nice enough products and please do... See more
I love the product but not the customer service. I received my order and the amber color medium sized candle is missing the battery cover. I immediately emailed asking if they can send me the batter... See more
2.7
Poor
51 reviews
Hasn’t replied to negative reviews
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Order was delivered within the time…
Order was delivered within the time scale stated. The candles are very pretty, my wife loves them.
December 8, 2024
Unprompted review
Reply from Glowlabo
Hi John!
Thank you for your wonderful 5-star review! 😊 We're delighted to hear that your wife is loving her flameless candles and that they arrived on time as promised. It's especially heartwarming to know they're bringing joy as a gift... making special moments like these is exactly why we do what we do!
Kind regards,
Emma @ Glowlabo
I like that they are not a real flame
I like that they are not a real flame! I have the gray candles and they are a beautiful addition to my decor!
December 11, 2024
Unprompted review
Reply from Glowlabo
Hi Judi!
Thank you for your wonderful 5-star review! We're delighted to hear that you're enjoying the safety features of your gray flameless candles and that they're beautifully complementing your decor. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience with us. 😊
Kind regards,
Emma @ Glowlabo
Still not arrived
I also ordered goods over two weeks ago and still not arrived. They say they have been dispatched. I've asked for a tracking number, but no response. Not impressed with their service!!
December 11, 2024
Unprompted review
Possible Scam
Ordered - paid for - not received- tracking number not recognised - company uncontactable - should Trustpilot be associated with companies like this? Your reputation is all you have…..TRUSTpilot…..clue is in the name
December 4, 2024
Unprompted review
Been waiting over 2 weeks for my…
Been waiting over 2 weeks for my delivery, no response to e-mails sent, and unable to track the parcel. Avoid.
December 10, 2024
Unprompted review
Delayed delivery but good product
The product took a long time to arrive and communication was poor. However, the products have now arrived and I am really pleased with them.
December 10, 2024
Unprompted review
Reply from Glowlabo
Hi K,
Thank you for sharing your honest feedback about your experience. While I'm truly delighted that you're enjoying your flameless candles, I sincerely apologize for the extended delivery time and communication gaps you experienced. Your feedback helps us improve our shipping and customer communication processes.
Kind regards,
Emma @ Glowlabo
Reply from Glowlabo
Hi there!
Thank you for your wonderful 5-star feedback! 😊 We're absolutely delighted to hear that you're enjoying your flameless candles. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Emma @ Glowlabo
Realistic looking candles
Realistic looking candles, love the clear holders, and the timers.
December 8, 2024
Unprompted review
Reply from Glowlabo
Hi Wendy!
Thank you for your wonderful 5-star review! 😊 We're delighted to hear that you're enjoying your flameless candles, especially the clear holders and timer features. It's wonderful to know that you appreciate the realistic appearance - we put a lot of thought into making them look as authentic as possible.
Kind regards,
Emma @ Glowlabo
Really do look lovely
Really do look lovely and I am thinking of getting another set as they make my old ones look fake.
Very nice 😊
December 8, 2024
Unprompted review
Reply from Glowlabo
Hi there!
Thank you for your wonderful 5-star review! We're absolutely delighted to hear that you're enjoying your flameless candles and that they provide such a realistic glow compared to your older ones. It's feedback like this that makes us proud of the quality and authenticity we've achieved with our designs. Thank you for your amazing support! 😊
Kind regards,
Emma @ Glowlabo
Took a while to arrive and difficult to…
Took a while to arrive and difficult to track order unless you paid. Finally arrived. Candles are good.
December 7, 2024
Unprompted review
Reply from Glowlabo
Hi David,
Thank you for sharing your feedback about your experience. While I'm delighted to hear that you're enjoying your flameless candles, I understand your concerns about the delivery tracking process. We appreciate your patience and feedback, as it helps us improve our shipping services for all customers.
Thank you again for your wonderful support! 😊
Kind regards,
Emma @ Glowlabo
Realistic and love the timer feature
Realistic and love the timer feature
December 2, 2024
Unprompted review
Reply from Glowlabo
Hi Ann!
Thank you for your wonderful review! We're delighted to hear that you're enjoying the realistic appearance and timer feature of your flameless candles. These thoughtful details are exactly what we aimed for when designing our products, and it's wonderful to know they've enhanced your experience.
Thanks again for your wonderful support! 😊
Kind regards,
Emma @ Glowlabo
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