Green Monkey AV Ltd Reviews 112

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent service. Questions answered quickly, order was dispatched immediately from the warehouse and delivered the following day. Communication great throughout. The blue ‘whiteboard’ is fantastic q... See more

Rated 5 out of 5 stars

The order went smoothly, Danielle couldn't be more helpful. Graham and his colleague, who came to install the screens, worked non stop until it was done and didn't leave until I was completely satisfi... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service! Cannot fault the serviced help I received from Danielle at Green Monkey when trying to choose a projector screen for my cabin. The Celexon Manual Professional Plus Screen... See more

Company replied

Rated 5 out of 5 stars

Excellent service, kept in touch with me all the way through ordering and dispatch. When my order wasn't in stock they emailed me right away and told me other offers on similar projector screens. Very... See more

Company replied

Company details

  1. Audio Visual Consultant

Information provided by various external sources

We are an established reseller of audio visual, office and presentation equipment. As well as offering a wide range of competitive products, we also offer audio visual design, installation and consultancy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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Rated 5 out of 5 stars

Really great customer service

Really great customer service, were very happy to agree to a price match to a competitor.

December 1, 2022
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Reply from Green Monkey AV Ltd

Thank you so much for leaving us a positive service review. We really appreciate it and pride ourselves on providing the highest level of service for our customers.

Rated 2 out of 5 stars

Took a week to contact about extra…

Took a week to contact about extra delivery charge and then another week for item to arrive.

November 4, 2022
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Reply from Green Monkey AV Ltd

Hi Jonny, I'm sorry that you had a bad experience with us. As discussed due to you being offshore your order should have been flagged by our system but was missed and the team are looking into this.

Apologies once again.

Rated 5 out of 5 stars

Ordered projector screen

Ordered. Arrived next day. No issues.

November 22, 2022
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Reply from Green Monkey AV Ltd

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I was most pleased with my experience…

I was most pleased with my experience with Green Monkey, I at first ordered the wrong item and paid on PayPal then contacted them to explain my error and they replied Immediately and we sorted it out in 20 minutes and I was refunded the money back into my account and the correct item was delivered and none of this was their fault, but they wasted no time in assisting me. Needless to say I was impressed.

September 30, 2022
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Reply from Green Monkey AV Ltd

Thank you for leaving us such a positive review, we pride ourselves in keeping customer service at the heart of what we do :)

Rated 2 out of 5 stars

I will let you know how things went…

I will let you know how things went when the goods arrive

September 26, 2022
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Reply from Green Monkey AV Ltd

Hi Lisa, apologies if this was sent out a little early. Request reviews are automatically sent out by the system and once you have tried the item, you can use the link to leave feedback :)

Rated 5 out of 5 stars

Great customer service

Cheapest place to get the whiteboard I wanted (not many places had the matt version). Great customer service from Danielle with advice on which boards would be suitable to avoid window glare. And also helping with a query I had after installation (she took the time to contact the manufacturer to help answer my query). Many thanks.

June 28, 2022
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Reply from Green Monkey AV Ltd

Hello Mohammed! Thank you so much for leaving us a positive service review. We really appreciate it and pride ourselves on providing the highest level of service for our customers. :)

Rated 5 out of 5 stars

Great sales- and customer- support

Great sales and customer support before and after purchase and the team were always polite, friendly and patient. thankyou

January 25, 2022
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Reply from Green Monkey AV Ltd

Hello! Thank you so much for the lovely review - we really appreciate it and hope you enjoy your product. :)

Rated 5 out of 5 stars

Excellent, helpfull service with good communication and fast delivery

I found GMAV to be an excellent supplier to deal with. Communication with the company is easy, fast and efficient. When a problem emerged with a product they had supplied they dealt with it quickly, in a very friendly manner and resolved the issue to my full satisfaction. Highly recommended.

December 22, 2021
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Reply from Green Monkey AV Ltd

Thank you for the lovely service review - we aim to please :)

Rated 5 out of 5 stars

Helpful and speedy

Green Monkey were very helpful in answering emails, confirming that as a charity we were able to be invoiced for the item and the delivery took place within 24 hours of ordering. I would definitely use them again should the need arise.

November 22, 2021
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Reply from Green Monkey AV Ltd

Hi! Thanks for your kind words, we are glad that you had a good experience shopping with us. :)

Rated 5 out of 5 stars

This product came in perfect working…

This product came in perfect working order.
Delivery timing was exactly as expected.
100% Happy with this product.
I would recommend it to anyone who is interested in it.

November 18, 2021
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Reply from Green Monkey AV Ltd

Hello thank you for the recommendation we really appreciate it and hope you enjoy using the product.

Rated 5 out of 5 stars

Very helpful advice (Danielle)

Very helpful advice (Danielle) via email. Order processed and depatched quickly. Delivery by UPS was slow.

October 30, 2021
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Reply from Green Monkey AV Ltd

Thank you for such a positive review we are glad you like the product :)

Rated 5 out of 5 stars

Great service from Carl

Great service from Carl, would 100% use them again.

October 4, 2021
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Reply from Green Monkey AV Ltd

Thank you for leaving us such a positive review, we hope you enjoy your projector. All the best from Carl and the team at Green Monkey :)

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