Call answered promptly and a courteous & informative discussion followed, as my built-in AEG microwave oven needs repairing. Initial cost - with call-out - was higher than I anticipated (£159). Tried... See more
Company replied
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Review summary
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Reviews shaping this summary
Connor was very polite,helpful and patient. He guided me through the options available for getting a fridge freezer repaired cost-effectively and the timescales for an engineer's visit. It was then... See more
Company replied
Saxon listened without interrupting. He didn’t try to persuade me away from why I was asking. He was very polite and understanding and explained the problem very clearly. Then he fixed it straight aw... See more
Company replied
The phone was answered promptly by a friendly girl named Sasha. Sasha was patient and listened to the information I gave her regarding my freezer. She made enquiries and said an engineer could call... See more
Company replied
Company details
Written by the company
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Contact info
United Kingdom
- go-assist.co.uk
4.2
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Super friendly and helpful
Phoned up earlier in the day and no one answered, then got a lovely phonecall from Will who was more than friendly and helpful.
September 29, 2026
Unprompted review
Reply from Go Assist
Thank you for your comments. It’s good to hear the service was helpful. We really value you sharing your experience.
The Go Assist Team
I just paid £109!for a visit lasting…
I just paid £109!for a visit lasting less than five minutes (including the use of my toilet- which I should have charged for!) to be told that my machine can’t be repaired
Don’t use this service
September 28, 2026
Reply from Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the outcome of the visit. We understand how frustrating it is to pay for an assessment and be advised that the appliance cannot be repaired.
We're sorry that your experience did not meet your expectations, and we appreciate you sharing your feedback.
Kind regards
Go Assist
Really pleased with the service from Go…
Really pleased with the service from Go Assist in Norwich. From start to finish, the Chris was friendly, professional and helpful. He kept me informed throughout the sign up process, he explained everything clearly and made what could have been a stressful situation much easier
September 29, 2026
Reply from Go Assist
Thank you for sharing this, Darren. It’s lovely to see Chris recognised for their help. Your feedback means a great deal to the team.
The Go Assist Team
The dishwasher isn’t fixed
The dishwasher isn’t fixed. David didn’t replace the part I spent over £80 pounds on in addition to the 149 call out fee and my dishwasher doesn’t work after a month of tooing and froing. Terribly bad attitude also, was here for 10 minutes and kept referring to the appliance as she. Said the machine was just blocked. I’m fed up, disgusted and shocked at such terrible and expensive service.
September 21, 2026
Unprompted review
Reply from Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. We wanted the opportunity to look into the concerns you've raised, but unfortunately we've been unable to identify your account from the information provided.
We reached out to you via Trustpilot to try and identify your account, but unfortunately we were unable to do so. As a result, we're unable to investigate the circumstances surrounding your repair.
We're sorry that your experience did not meet your expectations.
Adam was very helpful in organising a…
Adam was very helpful in organising a repair for my washer dryer! I’d had a bad experience from another company and I rang Go assist hoping for a better outcome! He explained everything and helped me to find a time slot that suited my busy schedule! Very happy ☺️
September 29, 2026
Unprompted review
Reply from Go Assist
Thank you, Megan. We’re pleased Adam was able to help. Your feedback means a great deal to the team.
The Go Assist Team
Reply from Go Assist
Thanks for letting us know. We’re pleased everything went well. We’re glad you chose to share this with us.
The Go Assist Team
Reply from Go Assist
We appreciate your comments, Laura. We’re pleased everything went well. We value the time you took to write this.
The Go Assist Team
Nice to chat to a real person
Nice to chat to a real person ! Friendly , polite and easy to deal with
September 29, 2026
Reply from Go Assist
Thanks for letting us know, Paul. We’re glad the process was straightforward. We’re grateful you took the time to leave a review.
The Go Assist Team
Nikita was very informative and…
Nikita was very informative and helpful. Call was answered quickly.
September 29, 2026
Reply from Go Assist
Thank you, David. It’s good to hear everything was handled promptly. Your comments matter to us.
The Go Assist Team
A true professional Pearson
A true professional Pearson. And polite and Curtis. And cheerful
September 29, 2026
Reply from Go Assist
We appreciate your comments, Brian. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Curtis was brilliant today
Curtis was brilliant today. Helped me today. He was excellent at what he does. Many thanks to you. Thank you Curtis
September 29, 2026
Reply from Go Assist
Thank you for sharing this. It’s lovely to see Curtis recognised for their help. We’re grateful you took the time to leave a review.
The Go Assist Team
I spoke to Will regarding our Dishwasher
I spoke to Will regarding our dishwasher not working properly. He was very friendly and professional arranging an engineer for us. Will was very informative and gave us the best deal that covers any concerns we had for our appliances in the future. Thank you so much!
September 29, 2026
Unprompted review
Reply from Go Assist
Thank you, Holly. We’re pleased the engineer was able to help. We’re grateful you took the time to leave a review.
The Go Assist Team
Great booking service support…
Great booking service support from Louie today. We are all set for our repair visit in a couple of days. Hope this efficient service continues 😊
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks for letting us know. We’re pleased the repair was sorted. It’s always helpful to hear from our customers.
The Go Assist Team
The engineer was friendly and knew what…
The engineer was friendly and knew what he was doing
September 29, 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this, Moto. We’re pleased the engineer was able to help. The team will be pleased to read your comments.
The Go Assist Team
It was a good experience very helpful
September 29, 2026
Unprompted review
Reply from Go Assist
We appreciate your review. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
Chris was brilliant thanks so much for…
Chris was brilliant thanks so much for your assurance I feel less stressed about the constant issues I am facing -
September 29, 2026
Unprompted review
Reply from Go Assist
Thank you for sharing this. We’re glad Chris provided such helpful service. We’re glad you chose to share this with us.
The Go Assist Team
Quick and efficient service
Quick and efficient service. Great customer service
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks Matthew. It’s good to hear everything was handled promptly. Hearing about your experience means a lot to us.
The Go Assist Team
Alfie was helpful & efficient
Alfie was helpful & efficient - my repair was sorted out quickly. Thank
You.
September 29, 2026
Reply from Go Assist
Thanks for letting us know, Lynn. It’s lovely to see Alfie recognised for their help. We’re pleased you chose to tell us how things went.
The Go Assist Team
Excellent information and prompt…
Excellent information and prompt assistance from Chris.
September 29, 2026
Unprompted review
Reply from Go Assist
Thanks for writing to us, Michael. It’s good to hear everything was handled promptly. We value the time you took to write this.
The Go Assist Team
Spoke to Thomas
Spoke to a lovely gentleman called Thomas was absolutely fantastic and gave me all options available to me and I took his advise. Great work Thomas lovely , polite and very well mannered guy.
September 29, 2026
Reply from Go Assist
Thank you for sharing this. It’s good to know Thomas made a positive impression. It’s always helpful to hear from our customers.
The Go Assist Team
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