GoMo Schweiz Reviews 

I am still waiting after two months for a SIM card and getting billed anyway. Customer support is appalling and they will end the conversation abruptly if they do not have a proper answer to give. They threaten you with huge termination fee if you tell them you want to leave. Avoid at all cost

Tried to verify ID online as instructed, didn't work. Told the operato i wanted to cance.
After 3 months they want to charg me 215CHF out of nowere to cancel the contract. Customer service is useless.
GoMo is a scam stay far away

Tried to verify ID online as instructed, didn't work & the link turned invalid. Then I was informed they automatically changed the procedure to verification by post due of this, charging me an extra 19.95CHF out of nowhere.
This automatic change was not mentioned anywhere on their website & terms, scummy as heck. Tried to cancel but that's even more expensive. Customer service (and as seen from the responses to other reviews here) is unhelpful and always says "you should've read the terms & services".
It baffles me how they could forcibly charge someone when it's their fault that their online verification doesn't work half the time. Will be telling my friends to steer clear from this scam. The low price was too good to be true.

Avoid This Service at All Costs! I had a terrible experience ordering a SIM card from this company. After waiting 10 days without any delivery, I reached out to cancel my order. Shockingly, they informed me that cancellations weren't possible, despite acknowledging logistics issues on their end. When the SIM card finally arrived—15 days late—it came with unexpected activation fees and the first month's bill. Despite never using the SIM, I was forced to pay. Customer service was completely unhelpful and dismissive of their poor service. This was a complete nightmare from start to finish, and I walked away feeling scammed. Save yourself the frustration and go elsewhere.

Charged for ID verification, which was the only way to verify. Never mentioned there will be a fee. Promote with no minimum contract. But when I wanted to quit immediately, I got the earliest possible day in end of March, whereas a customer service staff told me 30 days in a previous chat.

The company seems to be active in responding to negative reviews- probably they figured their pitiful ratings here is hurting their sales. Given my experience with them, that is very good to know. Let me do my part. And brace yourself for a (likely bogus) excuse of a response below this one as well.

I tried multiple times to set up direct debit payments to not incur late fees (which is more 3 times what you would actually pay for the subscription itself, charged within 5 days of due date- I mean loan sharks have more decency than that!)- it never worked at all. Finally even when their system said I have direct debit active, it didn't work. I contacted them about this multiple times. The customer chat support is disgraceful. They keep giving wrong information, do not understand my question and confuse me, and finally try to blame my bank. Which is BS because I have set this up with other providers in the past and it worked perfectly well and smoothly with the first try. I tried to be patient with these people and tried multiple times to solve this problem. But it has all been a colossal waste of money and my time.

Given this, one might be inclined to think that their entire business model runs on making people default on their payments on purpose and collect late fees- not me, of course. I would never think a legitimate business would engage in anything as despicable as that. But I will let the reader, and the Eidgenössisches Büro für Konsumentenfraen (BFK, the Swiss Federal Consumer Affairs Bureau), ponder over it.

Like someone else said here- cheap things usually come at a steep price. Go-Mo is no exception

Idiots. Like mafia...only chat and fuckOf.
They lie to costumers and put extra costs for any bill.

They are cheap, and just cheap group of bi*ches and greede investors.

Police must handle here...

TERRIBLE customer service and unclear conditions for the payment plans.
They didn't allow me to cancel my account right away and kept charging me and adding outstanding fees I had already paid.
When I contacted customer service, they just told me to look at the web platform and abruptly ended the chat.
I wouldn't recommend this company to no one ever.

Well late up;
round 01:30 lost connection.
salt.ch as your site not available
Nice advent

Each time I log in, the previous password doesn't work anymore. The PW reset e-mail is extremely slow, so that the reset link has already expired. LSV payment, and storing payment options doesn't work. The customer service is as bad as it gets - cancellations are only doable via chat, which doesn't work properly. And yes, I think that is intentional.

I had an extremely disappointing experience with GoMo. Firstly, it was impossible to reach them by phone. When I tried to get help via chat, the staff were very rude and pushy.

There are hidden fees such as suspension fees and ID checks that were never mentioned upfront. The billing overview and invoice presentation are confusing, and due to the same error, my payments were not processed correctly for five months. As a result, in addition to the monthly fee of CHF 12.95, I had to pay a late fee of CHF 30 five more times.

There was no leniency, no understanding, and absolutely no regard for customer satisfaction.

GoMo - thanks, but no thanks. Never again with GoMo.

Signed up but never received confirmation or a SIM card. Then get an email requesting payment of the monthly bill. Now refusing to cancel for another 30 days. Terrible service do not use!

Newer order it! Never!!!

Worse provider ever.
I ordered a simcard 1.5 years ago. I received it within 2-5 days, so far so good. Turns out the sim card isn’t activated so I forgot about it. 1 year later they activate it, but don’t update my account so I still see that there is no subscription under my name. And on top of all that they kept billing me for the simcard that doesn’t work. Even if you have an issue or you want to complain, there is no customer service except for useless chat both on their website. Really don’t recommend, a complete SCAM!

I would never recommend this company. The customer service is bad (the staff does what they can but the tools are terrible). When you request the SIM card, they include fees that are not disclosed.

I am writing to lodge a formal and serious complaint regarding the grossly unjust treatment I have experienced as your customer. Despite paying the required penalties for closing my account, I continue to receive fees and demands that are both unnecessary and unjustifiable. The lack of accountability, coupled with an impossible-to-reach customer service, makes this one of the worst experiences I have ever had with any service provider.

To outline the situation:

1. Unjust Fees and Continued Billing: I was initially charged penalties for closing my account, which I paid in full. Despite this, your company continues to send me additional fees and bills as if my account were still open. This repeated billing after account closure is both financially predatory and completely unjustifiable.
2. Harassment by Collection Agency: In a further attempt to extract more money from me, I have now been contacted by a recovery agency demanding additional fees. I find this harassment appalling, as I have already paid the required closure fees. This has created a situation where, despite honoring my commitments, I am being penalized over and over again.
3. New Fees Announced: To add to the absurdity, I have been informed that I will be charged further fees this month related to the account’s closure. How many times am I expected to pay for a single account cancellation? The ongoing financial demands are baseless, and it is unacceptable that a closed account continues to incur costs.
4. Lack of Customer Support: Attempting to resolve these issues has been nearly impossible due to the complete absence of a functioning customer service team. There is no way to contact your company by phone or to speak with a representative who can address these unjust fees. This inaccessibility highlights an apparent disregard for customer satisfaction and basic support.
5. Lack of Usage: Throughout the time I was subscribed, I rarely used this account, which makes the ongoing harassment and repeated fees even more unjust.

This experience has been nothing short of a nightmare. I demand an immediate resolution, including:

• An explanation of each fee billed after my account closure.
• A full reversal of all additional charges and any amounts owed.
• Immediate cessation of collection activity for this closed account.

If these issues are not resolved, I will not hesitate to file formal complaints with consumer protection agencies and warn others through every available means, as this service is one I would never recommend to anyone.

I look at all these reviews and Hope people read first.. the same scam over and over again. Feel free to blame the delivery man we all know these sims were never sent... you are a disgrace....and I have attempted to contact yourselves I will not waste my time any further

SCAM - THEY NEVER SENT MY SIM CARD and I am stuck paying for months. I am a student who is now actively losing money every month for a service that has never been provided. I asked for my account to be cancelled, as they never sent me a sim - I was told to pay the first month and then it would be cancelled - this isn't true and I have now been charged again this month (and a late fee has been added - despite them never informing me that I should pay / I have NO product from them?)

Note: after all the below, at least someone was kindly reaching out and deleting all the contested payment... this is why I raise the experience from 1 to 3.

I have received a Sim but I didn’t order it. At the post they told me there was a letter for me and I didn’t accept it because I didn’t know neither the sender nor the item. After some time, I start receiving email that I need to pay to Go-Mo activation, plus Sim and bill of the moth consumption. I don’t know what they are talking about. I try to contact them and the customer contact says that I need to pay and that they don’t care about anything else. They also try to say that I am contacting them to interrupt the service and thus I should pay further hundreds CHF. I say to them that I don't want to interrupt and to pay further 300 CHF but I also say that I didn't order such a SIM/Service, and they reply that therefore they will interrupt the service and I will pay. Then they close the chat and I need to contact again another person from the customer contact, again is a person that is not polite at all and I feel like in a nightmare, people that should help are doing the opposite. I keep on receiving messages that intimidate where is said that I should pay money on top of other money. Now I am paying the association who defend consumers to properly reply to Go-Mo. In one word… nightmare!

P.s. I didn't sign anything and I didn't pay anything but they say that I have a contract that is legally binding me to them.
Be careful with Go-Mo.

I want to add to the reply that Go-mo provided. How did I sigh a contract without being aware that I signed a contract. And how did I sign? Do you have my credit card data, or my signature, or my Id?

Scam
I didn't get my sim and I had to pay for 3 months subscription plus cancelation fee. When I contacted and explained to them, they said we don't care you need to pay otherwise the bill will be heavier due to delays. Terrible experience. I don't know how they get to do business in switzerland.