GoMo Schweiz Reviews 

I recommend AVOIDING! The bills include charges for messages that were never sent. Mid-month, a fee was added to shift the billing period, but when you add up the costs, the amounts don't match and are unfavorable to the user. Moreover, after canceling the contract via the hotline, I was informed that my account was settled and closed, only to later find another charge applied. After missing the payment deadline, I was hit with an additional late fee of 30 CHF. There's no email address available for submitting an official complaint. When I asked a consultant on the chat how to file a complaint, they simply disconnected. Don’t fall for the “low prices” they advertise. This is a SCAM, and it’s shocking that a company like this still exists in a civilized country.

GOMO is a SCAM. They keep adding "premium" texts to my bills and charge me 5 franc PER text that I have APPARENTLY received. I literally haven't received any of these messages and yet they're charging me? I'm not even sending anything. They have a RECEIVER CHARGE. And yet I haven't received anything anyway! SCAM SCAM SCAM SCAM SCAM

Never received a sim card. Even after asking 3 times. Then when I cancelled the contract they told me I had to wait to cancel for 2 months. Absolutely unacceptable company, staff and support. 0 stars.

GoMo advertises No minimum connection but is LYING.
The main webpage promotes the fact that GoMo has no minimum contract length, but when I tried to cancel they said there is a minimum 30 day contract AND 30 days notice. I didn't even activate my sim card and they are making me pay two months.

GOMO is a scam. Although they advertise a monthly fee of CHF 12.95, you will end up paying over CHF 40 each month due to various additional charges. They present it as a postpaid subscription but issue invoices at the beginning of the month. If you fail to make payment by the 7th, you will incur a penalty of 30 francs. The company’s primary revenue does not come from the subscription fees but from these reminder charges. The invoice itself is CHF 12.95, but if you pay even one day late, you will be charged an additional 30 francs. THIS IS A SCAM!!!!!
Additionally, customer service, specifically a representative named Barbara, is not only unhelpful but also extremely rude.

Ufortunately one star is minimum rating, they deserve -10 at least!
Tried to port two my mobile numbers to GoMo but they were not able to put them under the same contract. Therefore contacted their support and got a confirmation the transfer will be cancelled. Some days later they activated two temporary numbers for me that I have never ordered. Contacted support again and got confirmation there will be no cost and my contracts will be cancelled. A couple of weeks later I've got two bills for numbers I have never used! Again contacted support, but this time experience was completely opposite. In absolutely rude manner I was told I have to pay, regardless of what pervious supporter confirmed. There are other mobile providers with similar conditions, so avoid GoMo at all cost!

I was surprised to find an additional 20 CHF charge on my GOMO CH bill, on top of an already substantial activation fee leading to a whopping 70++ CHF Bill! This charge was not clearly explained, and I had not even received the SIM card when it was added. It's frustrating to be billed for a service I couldn't access.

Seeking clarification, I contacted customer service. Unfortunately, the representatives were not helpful and seemed dismissive of my concerns. There was no effort to resolve the issue or acknowledge potential errors on their part.

This experience highlights a LACK OF TRANSPARENCY in GOMO CH's billing and raises concerns about their customer service quality. Potential customers should be aware of these potential issues before making a decision. I hope the company takes this feedback seriously and prioritizes improvements in these areas.

I was having a lot of issues with them. Wrong amount was being charged, support could not help and I was charged huge fees for delayed payments and so on and so forth. But today their support got better and they solved all my issues, with refunds accordingly.
So here is the trick to avoid delays, just top-up your account to cover all bills for all the year.
To be sincere I don't know why people complain about chat support... That is faster than E-Mail and they provide great availability for 9.95 per month you pay - seriously! Switch to Swisscom and you'll have it more expensive for the same service or worst.

Worst company ever. Got a sim card thinking it was prepaid and found out later it was not. Canceled the plan and kept receiving payments. Only way to reach out is through a chat, that never really answered my questions. I lost so much time trying to contact them, and this is the first time I use my precious time to write a review about something on the internet because it was the worst experience ever. If there was a - (minus) star rating, that would be my rating.

If it was possible I would give a -10. Non-existent customer service- the only way to contact the company would be by chat, however that doesn’t work at all. So no passibility to give notice, clarify chaotic administration etc. Never ever again

Don’t use them. I cancelled my plan in January through their customer service, with a confirmation email, stating that it is cancelled. GUESS WHAT, I just received a new bill for this month. TERRIBLE! People who work there are probably sleeping

1. I applied for a GoMo plan on 10th of September. At that time my phone number was under my company. On 21st of September I got an email "Concerning the transfer of your number, as long as the number is under the company name, your previous provider will refuse the transfer.". I sent 3 emails back to their support email asking for the clarifications, no reply. Having no reply/clarification/etc I assumed it won't work and applied for a Digital Republic plan. On 2nd of October I got an sms from Salt (GoMo operates under Salt): "Hello. Your request for number transfer has been cancelled. You will receive an email or a letter with more information. Thanks.". Of course no email/letter with more information. On 5th of October I unexpectedly got connected to GoMo. I thought ok, no problems, will use GoMo. On 17th of October I got switched to Digital Republic. Support couldn't help me return back to my previous account. In the end I had to pay 40 chf activation fee and 9.90 for the first month to use it for 12 days.
2. Support is so awful you can't imagine. First, no call option, only write. Second, you should wait for a connection from 9 to 17, otherwise you can't write. If you were connected but were late to reply, connection is dropped, you have to write everything from beginning. Third, you connect support not from your customer portal. That's why each time you have to provide the same info again and again, you can't use info from the previous sessions. Four, if the ticket is opened you get its number but can't see it or track. You just trust the guys that the ticket exists and someone is looking into it. You won't be updated/notified when there is any progress or solution on your ticket, you have to start periodically that awful chat with support to ask about the progress. Five, resolutions are subjective and without any argumentation. In my case I got a reply "there is no compensation to be made in your billing account as everything is at 00.00CHF.". No comments regarding their actions that lead to this problem. They don't give phone number, don't connect to supervisors and don't add any details regarding the resolution and argumentation there. Six, customer support is just incapable to do their work. First one told me that I can avoid paying the bill, it will be resolved (it wasn't resolved, if I followed his advice I would get penalties and probably debt collection). Another one provided me the form to fill in saying they will return me 49.90 chf (it didn't happen). A lot of support in between just were useless, they couldn't handle this case and constantly ignored some of my questions.

Summary: there should always be a level of respect in relationships. GoMo has no respect to customers. It puts you in the conditions when it's difficult to fight for your rights, you spend a lot of your time and efforts. I noticed that Galaxus is a bit more expensive, way better and has a better support. If you want to sue GoMo or know a way to spoil their reputation with stories like mine, you can count me in.

Update: I was contacted by Nancy from GoMo. To sum up:
1. They don't acknowledge their company's mistake in the current situation.
2. They don't acknowledge that their processes are awful and support staff is incompetent. I got a lot of misleading and contradictory information.
3. From their point of view I should pay for their poor service.

My advice here - better choose an alternative.

I recently had a very disappointing experience with Go-Mo, a mobile company. Despite not using their SIM card, I was unexpectedly billed and even received an 'Inkasso' (debt collection) notice. This situation was both surprising and frustrating, as I had not utilized their services to warrant such charges.

First and foremost, the lack of clear communication from Go-Mo's side was a major issue. There was no prior notification or explanation regarding the billing, which left me in a state of confusion. It's vital for a service provider to maintain transparency with their customers, especially regarding billing issues.

Furthermore, being charged for a service I did not use is unacceptable. It reflects poorly on the company's billing practices and customer management. It raises serious questions about their integrity and reliability as a service provider.

Lastly, receiving an 'Inkasso' notice added to the stress of the situation. Dealing with debt collection agencies is never a pleasant experience, and it's unfair for a customer to be put in this position due to a company's error or oversight.

In conclusion, my experience with Go-Mo has been highly unsatisfactory. I strongly advise potential customers to be cautious when dealing with this company. The unexpected charges and the stress of dealing with debt collection for services not used have left a lasting negative impression. I hope Go-Mo addresses these issues promptly to prevent similar experiences for other customers.

It’s terrible. Even I don’t upload the ID, activate the number and sign the contract. They will still charge me only by registration on their website. And the customer service didn’t care what you said. Just be careful!
It’s tricky. I never had experience like this. It is so absurd and ridiculous.

請小心這家電信公司，你只是在網站註冊，沒有收到simcard，沒有簽約開通帳號，他們會直接寄帳單要跟你收錢，客服也不在意你說了什麼，我從來沒有這樣誇張不舒服的經驗！

GoMo und Premium SMS. Wir haben ein Abo für meinen Sohn in der Höhe von CHF 9.95 abgeschlossen. Verrechnet wurden nun aber 15 Premium SMS in der Höhe von CHF 75! Im GoMo Account kann man diese nicht abstellen! Die Beschreibung, wie man diese abstellen kann, findet sich nirgends. Beziehungsweise führt einen ins Nirgendow - die Beschreibung ist schlicht irreführend und falsch. Das ist Konsumententäuschung!

Hier ein Auszug mit einem dubiosen Chat bezüglich Deaktivierung der Premium SMS:
"At the moment it is not possible to check that in your gomo account. the premium number is 321 and you must contact them first to get a refund."

Ich wollte das aber lieber direkt mit der Buchhaltung von GoMo geklärt wissen, aber:
"321 is a premium provider MobyPay GmbH from Zürich - you must contact them first of all to ask for the refund.
If the service provider does not answer, you are welcome to contact us again."

Meine Antwort war: "So you allowed them from start to send premium sms and you do not provide a service on gomo account to deactivate premium sms."

De facto GoMo täuscht den Konsumenten und bietet keinerlei Hilfeleistung bei ihrem Täuschungsmanöver an.

I signed up for GOMO but had not recieved my sim so I cancelled my subscription/account before it was even activated. When I did this I received confirmation from a GOMO agent that I would not receive any bills or be charged. However I just received a bill of 49.90 CHF, for what I did not receive a sim or activate a subscription. The plan I signed up with also didnt involve a sign up fee. When I brought this complaints to a GOMO agent I was shot down and denied my right to not have to pay this bill. They openly admited to their mistake of saying that I wouldnt be charged and yet still refused. I showed them my contract where a registration bill is not detailed and they still refused. This is completely unacceptable and I now have a bill for something I never received and was never included in a contract.

Please avoid this at all cost.
I did a double order and before i even received the simcard, i contacted them to cancel.
They dont cancel so i again contacted them. They said "dont do anything to the order we will handle it"

I paid my other account but not this one, and then i got email that i got late payment fees. For 30chf. I contacted the cs and they said they will delete the fees. They did not and they just end the conversation.
Contacted them again, then they literally said "i will pay you back" then end the conv.

So, i ended up paying 79.99 chf. Because their customer service TOLD me not to do anything

Biggest scam ever

SCAM - will send a sim that will never activate. Next to impossible to contact them. Been 3 weeks since I paid for the activation fee and nothing. Online support no help. Looking at ways to sue. AVOID

I wanted to get a number for my daughter, but their page is so faulty! it didn't let me fill out the City section. I tried on my cell phone, emptied cache and a bunch of other things. I talked to customer service and while very friendly (although not a fan when someone I don't know calls me "dear"), nothing got resolved and I wasted about an hour on nothing... I'm over this and moving on to another provider...

Technically the best net in Switzerland. I had UPC. 3 times the price and PSD connectivity. But be aware support is a Desaster.