I’m just at the start of my dental journey. I've been met with so much care and expertise. I love having everything explained to me so clearly and carefully. Everyone super friendly too. I'm excited b... See more
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See what reviewers are saying
The retainers were delivered within a decent timeframe. Go Ortho had the information they needed from Smile Direct which no longer exists. The retainers I used from Smile Direct were more bespoke. in... See more
Amazing ! As a previous smile direct customer I didn’t need to have a scan, I just needed a replacement retainer . To be honest I was a bit nervous about ordering a new set but they arrived within... See more
Dr. Bagadi is outstanding. The first set of retainers worked perfectly and completely straightened my teeth—I couldn't be happier with the results! I am currently waiting for my new set, and the cu... See more
Company details
Written by the company
Go Ortho provides replacement retainers and oral care products. All retainers are overseen by registered dental professionals, ensuring your care is clinically safe and appropriate for your needs. Our goal is to make high-quality dental care more accessible, without compromising on safety, ethics, or evidence-based practice. We believe everyone should feel confident in their smile at any stage of life. That’s why we offer personalised care plans, clear pricing, and support from qualified professionals at every step of your journey.
Contact info
United Kingdom
- info@go-orthouk.com
- go-orthouk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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A fantastic caring company
A fantastic caring company. Brilliant customer service too. Highly recommended.
A great company with caring doctors
A great company with caring doctors. Was really helped out by Dr Bagadi and I really appreciate that!
I was very pleased with my new…
I was very pleased with my new retainer. It wasn't long before it was delivered to my doorstep.
Uses bought customer list to spam cold sales
Go Ortho bought the customer mailing list from SmileDirectClub's shutdown and has consistently used it to spam cold sales emails.
I have received 26 emails from this company since March 6th, despite never purchasing from them. Their unsubscribe option also does NOT work.
Even though I have clicked the "unsubscribe" option in their email footer multiple times, I still receive emails from this company relentlessly.

Reply from Go Ortho UK
Outstanding customer service and quality
Outstanding customer service and communication - very fast to respond to queries of any kind. Super-fast delivery of retainers of excellent quality, at a truly good price. Plus, they often have offers on which make multiple orders affordable, and Klarna means you can split payments into 3 interest free instalments (Paypal will let you do this anyway, tbf) Excellent service and business - I feel secure that my teeth won't move back to previous crookedness, following SmileDirect's going into administration - was really worried about that. Go Ortho is a Godsend! Thank you :)
Very happy
Very happy, great product and excellent service!
I’m honestly very happy, both with the product and the whole experience so far. What I appreciate the most is that my questions are always taken seriously, I feel heard, and I get quick, helpful responses every time. The service feels like it’s available 24/7, which is rare these days. From the start, the communication was super easy and pleasant. The video consultation with Dr. Bagadi was clear, friendly, and informative. He and his team really took their time and went above and beyond to explain everything and support me throughout the process. I’m already looking forward to the final results everything’s been going really well, and I feel like I’m in good hands.
Top class service
Top class service.
I contacted them by email to see how they could help with aligning my son's teeth. A video call was scheduled with Dr Bagadi who was a delight to deal with and afford very clear information. He and his team went well beyond expectations to help and guide. They have shown to be very much trustworthy and reliable.
I also ordered aligners from my daughter for the 1st time from them. This is because they can ship retainers to UK for Smile Direct customers. I must say she is very pleased with them and noted that the edges are rather smooth unlike previous retainers from Smile Direct.
Go Ortho - Great Experience.
I have no problem recommending the team at Go Ortho UK who since the moment I have been in touch with them were proactive, quick to reply, helpful and professional. From my initial consultation with Dr Bagadi through to my interactions with the clinical and admin team on phone and email I have been impressed at every junction. I have used a different company in the same space previously and had exactly the opposite experience with slow replies and disinterested attitudes; Go Ortho are different and have my absolute recommendation.
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