I have worked with First American Home Warranty for a number of years and have always been satisfied with the response time and the companies to fix my problems. First American listens to what my pro... See more
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Miscommunication between First American and the service provider delayed replacement of our heat pump 2 months (8 weeks). Our persistent complaints to First American and numerous phone calls to the s... See more
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This is in regards to the Troutman location for First American home warranty. The technician was pretty good at what he was doing. They found out some other mistakes that the builder egg got gone corr... See more
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Oven Repair needed Called First American Home Warranty to report claim. Repair company then scheduled appointment and showed up when they said they would. The problem was diagnosed and the part was... See more
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Company details
About First American Home Warranty
Written by the company
First American home warranty plans provide a safeguard for your budget when your home’s systems and appliances break down. When a covered item unexpectedly stops working, we’re here to help with getting it working again. As a leader in the home warranty industry since 1984, you can count on the protection, experience and stability of First American Home Warranty.
Appliances and home systems will eventually fail. It’s unavoidable. A home warranty offers you a renewable service contract you can use to protect systems in your home such as heating, air conditioning, plumbing, and electrical, as well as major appliances like your dishwasher, oven, clothes washer/dryer, refrigerator, and more.
With our home warranty protection, when a covered item breaks, we’ll send a pre-screened service contractor to your home to diagnose the issue. Many of our customers request service multiple times each year and save hundreds to thousands of dollars on repair and replacement costs. These types of mechanical failures are typically not covered by your homeowners insurance, so a home warranty can help bridge that gap in protection by shielding your budget from these sudden expenses.
Benefits of a First American home warranty:
• A simple solution when something breaks
• Protection from huge, unexpected repair or replacement bills
• 24/7 service requests
• Unlimited service calls
We offer a variety of affordable warranty plans and options so you can customize your coverage to fit your home and budget.
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Written by the company
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Contact info
1244 Apollo Way, 95407, Santa Rosa, United States
- 8667895570
- warrantycare@firstam.com
- go.fahw.com
4.0
Great
18K reviews
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Very fast response time
Very fast response time. Problem was fixed quickly and very clean. Thanks
April 21, 2026
Reply from First American Home Warranty
Carlos, We appreciate you taking the time to share your five-star review with us!
It was easy to get ahold of a customer…
It was easy to get ahold of a customer service agent. The agent was friendly and helpful. She assisted with my concerns.
April 18, 2026
Reply from First American Home Warranty
Dereck, We appreciate you taking the time to share your five-star review with us!
Reply from First American Home Warranty
Kathy, Your feedback is invaluable to us—thank you for the perfect rating!
said i would get a $75.00 refund have…
said i would get a $75.00 refund have not recived it
April 18, 2026
Reply from First American Home Warranty
Barbara, Thank you for reaching out. Please reach out to our team at 800-992-3400 and we can look into this further for you.
Reply from First American Home Warranty
Kathy, Thanks so much for taking the time to share your review with us!
Oven Repair needed
Oven Repair needed
Called First American Home Warranty to report claim.
Repair company then scheduled appointment and showed up when they said they would. The problem was diagnosed and the part was order and installed in a timely manner. Very pleased with the customer service and tech who made the repair.
April 20, 2026
Reply from First American Home Warranty
Ruby and Carolyn, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!
I've been with them for 6 years and had…
I've been with them for 6 years and had no issues!
March 9, 2026
Reply from First American Home Warranty
Regi, Thanks for letting us be part of keeping your home worry-free!
Overall happy with the services
Overall happy with the services. The only issue is that the policy has many exclusions.
April 21, 2026
Reply from First American Home Warranty
Harry, Thank you for taking a moment to share your feedback with us!
My 15 year old washer was denied…
My 15 year old washer was denied repair/replacement because they are so stupid and concluded it was abused. How can anybody think that a washer that worked for 15 years is considered abused? That stupid must have thought that it should last 50 years and not just 15. Cancelled my insurance and move to another company.
June 21, 2025
Unprompted review
Reply from First American Home Warranty
Danny, Thank you for sharing this feedback with us. We certainly do our best to ensure overall satisfaction for our customers and are disappointed that we did not meet expectations in this case. We hope that you decide to reconsider, and renew with us, so we can show you that we do care about you and any concerns that may arise.
Everything went well and it was fixed…
Everything went well and it was fixed asap. Thank you
April 20, 2026
Reply from First American Home Warranty
Maryann, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!
Tech arrived on time
Tech arrived on time, was courteous and efficient. He got the repair done in a timely manner and out dryer is working fine now.
April 19, 2026
Reply from First American Home Warranty
Wayne, We appreciate you sharing your positive experience! We're happy to hear that the technician was punctual, respectful, and efficient in completing your repair.
It took FAHW too long to get back to me…
It took FAHW too long to get back to me on whether and how much to cash me out while our heater was continuing leak
February 20, 2026
Reply from First American Home Warranty
Salvador and Darlene, Thank you for sharing your feedback with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We hope the next time you may need us, you will give us another chance to meet your needs.
The electrician found that a upgrade…
The electrician found that a upgrade fan mount was needed and stopped work. I had another electrician install the mount and the new fan that was left here to get the job completed. There was no reinvestment for paying a different electrician to install the fan. I had to eat it. Atleast I don't have to wait another week.
April 14, 2026
Reply from First American Home Warranty
Hello Robert,
First American sincerely apologizes for any inconvenience you may have experienced during the handling of your claim and appreciates you bringing this matter to our attention. We are continually striving to improve our service, and your feedback is a valuable part of that effort.
According to our records, Compound Electric recommended replacing the dining room ceiling fan. However, installation requires a ceiling fan-rated electrical box.
Upon receiving your confirmation that your contractor installed the company-provided ceiling fan, we issued a cash payment of $120 in lieu of Compound Electric’s installation services.
Please allow 7–10 business days for the check to arrive.
Thank you,
Great communication and help throughout…
Great communication and help throughout the process.
April 16, 2026
Reply from First American Home Warranty
Michael, We sincerely appreciate your five-star rating and your continued trust in our services!
We received a quick response and repair.
April 20, 2026
Reply from First American Home Warranty
Bob, Protecting your home is our top priority—thanks for trusting us with it!
Resolution was timely and efficienr
Resolution was timely and efficient, very professional. Highly recommended
April 1, 2026
Reply from First American Home Warranty
Pam, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.
Friendly communication and prompt…
Friendly communication and prompt action- great customer service.
April 16, 2026
Reply from First American Home Warranty
Jaleesa, We sincerely appreciate your five-star rating and your continued trust in our services!
It was very pleasant.
April 20, 2026
Reply from First American Home Warranty
Margaret, Thank you for sharing your positive review with us!
Accepted my repair then said after paid…
Accepted my repair then said after paid and met the repair person not covered
April 20, 2026
Reply from First American Home Warranty
Lawrence, Thank you for sharing your comments with us. We show that you were able to connect with our team and as a one-time courtesy we have refunded you the service fee as you were not aware that your issue was not covered under your contract. We can certainly review your plan with you to verify your coverage and ensure it is the plan that works best for what you need. We hope the next time you may need us, you will give us another chance to meet your needs.
Reply from First American Home Warranty
Marilyn, Thank you for letting us know what a great job the team did while servicing your claim!
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