Go Proctoru Reviews 723

ProctorU was unable to maintain a connection for the duration of my exam. I completed 90% of the exam before needing the proctor to input a password and exam key. I spent 2.5hrs with their customer support only to be told I need to re-take the exam. Their support did not seem competent. Their network continues to cut out while contacting support. It was a frustrating experience and a waste of any time i had allocated out of my schedule for my continued education.

Awful service

Logged in to take my exam, they got their time zones mixed up and eariler than the actual time by 1 hour so they cancelled my exam because of "no show".

The support is horrendous and kept replying that i didn't show and ignored every screenshot and evidence that i showed up on time.

Truly the worst experience I have had with an online proctor system. Seriously may reconsider my classes at WGU due to the switch to this system. They had multiple proctors switch me to one another and then switch me to tech support for them to only tell me I was good to go and transferred back to a proctor who said they had to cancel my test because I was not properly connected. I truly cant believe this company and the lack of support.

HORRENDOUS!! And doesn’t even begin to describe the 2 hours wasted attempting to take an online test for a job position. I had 2 customer service reps hang up on me because they couldn’t offer any assistance. I had 4 different proctors disconnect me. Finally, a fifth transferred to tech support and they proceeded to tell me everything was fine and there was no problem on either end. AND THEN THEY DISCONNECTED ME! This company is disgraceful and why any employer would choose them, is beyond me. They are literally screwing with people’s livelihoods! SHAME!!!

My exam was supposed to begin at 11:30 est. I had my brand-new laptop ready to go. I had everything ready. It took 1 hour for the proctor to show up and 1.5 more hours to load Google Chrome (did not ask permission) he went through my desktop on my laptop, into folders that were not open and to ice the cake, when it was time to put the Exam ID and password in, the proctor kept putting it in wrong. By the time I finally got to take this awful test, it was so late, and I was a nervous wreck. Regrettably, I will not take any more tests because this was a horrible experience!!! If I could give you NO STARS that would be the true rating. You are not even one star!

I have written 8 exams through Proctoru and I have had problems EVERY. SINGLE. TIME. The last time it took an hour and 45 minutes for them to tell me that my system wouldn't allow them to connect, despite the fact that I had just written an exam with them 3 weeks prior (only started 20 minutes late that time). This website is the absolute worst and I would definitely recommend trying to find an invigilator that you can write in person with.

I took my Restaurant ServSafe Exam through ProctorU. I set my session start time at 9:10pm, after some difficulties caused by the Guardian Browser, froze up multiple times due to it using 100% of my CPU and RAM causing me to have to restart my pc and claiming i lost internet connection and that it was weak when I was next to the router and my computer said it was connected fine, I was able to start my exam after the tech just launched my test on EDGE instead of Guardian. After switching browsers everything worked perfectly and I passed my exam. I ended up spending about 45 trying to get setup up and start.

Worse experience ever! Omg. I've never seen such incompetent people. Horrible company to do business with

This is a terrible proctoring service. My first exam I took with them, they told me my camera wasn't working and sent me to their tech support. Tech support got it working and I was able to complete my exam with no issues. The second exam I attempted to take today. It is 3:22 and my exam was scheduled for 9:50am. I still have been unable to take the exam. For 3 hours I went back and forth between tech support and proctors while the proctors told me that my camera didn't work right after tech support told me it was working and everything was up and running. They continued to remote into my computer, then rebooted my computer 2-3 times. After 4-4.5 hours they told me that my computer was the problem and I would not be able to take tests on their platform with that computer (less than a year old computer) and that my only option was to have another computer. I attempted to reschedule the exam at which point I was told that everything had been done that could be done. They refunded me my money, at my demand, no offers were made by them to rectify the situation. Throughout this multiple "employees" would tell me "I'm going to disconnect now" and would end the chat in the middle of the chat. Unfortunately I still need to get this test done so I tried to take the test with my dad's older computer and was told I would have to pay for it since they refunded me and would have to pay the extra fee to "take it now". I was told my only option was to use a different computer and pay for the schedule, but was not told that they could guarantee the exam would work. They offered to do the "test my equipment" to see if the new computer would work, however I had previously tested my original computer and was told it would work so their system is not reliable. I will never use this proctoring service again and will be complaining to my institution as well.

Shame on you, I can’t believe you would charge me extra protectors, $9.09, 9.09 DOLLARS on three different time. That among is 27 DOLLARS, you ass, that money would have bought be 5 mcflurry, I’m broke af, and you guys still ripping me off, I have screenshots and I need justice. If I had money I would have sue you.

I scheduled my test for a certain time and logged on to see they had set a timer for an hour later than my scheduled time. Confirmed I got the right time zone and tried to call--the customer service reps seem to be overseas outsourced and couldn't offer any valid help. I tried the live chat and was just told 'wait till the timer runs out' and the chat was closed. Why bother even scheduling a time if there's that much discrepancy between it and when you're willing to provide the test?

Wait times and invasion of privacy. Proctors you cannot underatand. Always long wait to be connected. Terrible service and people. Im writing this review during my 15+min wait to connect. 0/10. Truly a bad experience.

ProctorU needs to be sued. Assigned proctors are literally brain dead and the entire set-up process is tedious and invasive. Burn in hell!!!!!

Where do I even begin. I gave my mom my computer to take the test and now my computer is slower and my camera is broken. I called the support and they refused to help me and hung up. What is wrong with these people this is probably the worst service and support you can find on the internet. It's literally like they are running a scam

All I can say is don't use them! Their rues are to strict, they control your computer. They can see everything on your computer. Wouldn't allow me to take test at a library. Said i had to go to a town 100 miles away to a certified proctors house to take the exam.

7.5 hours to take a simple test because of their general incompetence. This is by far the worst experience I’ve had with any company in my life. No exaggeration. Proctors are the support people which is odd. How do I know? In 7.5 hours the same 8 fools played proctor and support and were inept at both. If there was a rating system below 1 these fools would find it.

It's been nothing but a nightmare with them. I'm taking my exams to graduate. They are important for me to take. I have had an anxiety attack and a headache. The proctoring service people are rude. However I match energy. They have clicked in private files. They have kept their mic on so I hear their background noise when asked them to mute they laughed. It is a shame institutions use this service as it causes so much added stress. Hands down the worst.

If I could take the only star I gave back I would! I’m at a lost for words right now I had two exams scheduled for 10:00 and 12:50 on Sunday 4 hours later they finally was able to get me connected to my 10 o’clock Exam by that time I was frustrated I had a headache unfocused Then they reschedule my other exam for today at 5 o’clock. I want you to know it’s 9 o’clock and they still have not got me connected to take my exam. I would not go to now another school that participate with proctor u.

Absolutely awful company. Disgraceful. Went to do my exam with them and they said I had to download their browser. ok. Then they said they to remote into my computer. ok. Then they started changing settings. tried to tuen off my bluetooth keyboard and mouse. I told them not to do that but they still did it anyway. I had to restart my computer to get the keyboard and mouse reconnected. Then they said they couldn't see under my desk I said I have an iMac the camera is built in I cant show you under the desk as the computer is on the desk and wired in. they then said they couldn't see all 4 walls around me. I turned the computer round as far as it would go but that wasnt enough for them. I felt like the whole exercise (which took over an hour) was to get me to switch off and give up (which eventually and reluctantly I did).
Absolutely awful company. Why are they still in business? Did they even care?

In my PRACTICE EXAM the proctor said I wasn't allowed a mail box on my desk (which weighed 15kgs). Even though I told him it was not a restricted item (and had no writing on it etc) he said I had to remove it to which I responded I couldn't, I would need my partner to do it for my REAL exam since I am 6 months pregnant (and am not allowed to lift even my toddler at this point who weighs less). Nonetheless, he insisted I remove it and that if I didn't he wouldn't proceed with the exam. Then, after not allowing me to proceed, they sent me an email saying I had cancelled the exam - which I had not. Suchhhh a terrible platform and stupidly complicated without concern for students who are simply trying to get through their exam period or in my case, simply testing my equipment. In addition to this, I couldn't understand anything the proctor was saying with his thick accent. Every time I said "sorry, what was that" he would get angry and kept asking whether my speakers were working... I then had to respond that everything was working fine and simply that I can't understand HIM. Th constant clarifying took up so much time in my practice test and is absolutely ridiculous when we just need to get through our exams.