Goat Gifts Reviews 

850
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and beauty of the products, often noting they look exactly as advertised and are well-received as gifts. Many highlight the efficient service, appreciating quick despatch and timely delivery. Reviewers find the ordering process easy and frequently express intentions to order again. However, some customers noted issues with delivery timing, where items arrived later than expected or on a different day than requested. A few others felt that the product's appearance, such as rose color or overall presentation, did not match expectations or arrived squashed.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting quick and on-time... See more

Order

Users describe positive interactions with order, with many reviewers finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the beautiful flowers and... See more

Service

People report positive experiences with service, often highlighting quick service, excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful products with fair pricing, quick delivery times and well packaged. Rather than buying real cut flowers that look rubbish after a few days, buying these Blue glitter roses means my Fiancee... See more

Rated 5 out of 5 stars

It was great to find a product that matched what was required, which included a good selection of items for a decent price. ie, teddy, chocolates, flowers n card. Wonderful service and quick despatc... See more

Rated 5 out of 5 stars

I ordered a chocolate bouquet for my daughters birthday and all I can say is WOW It is absolutely beautiful Delivery was very quick Bouquet was packed very well especially as it was undamaged... See more

Rated 5 out of 5 stars

Accidentally put the wrong address luckily contacted before it was shipped but they got back so quickly. Delivery was quick literally was on her birthday. My aunt loved it all it was amazing, thank yo... See more


Company details

  1. Confectionery
  2. Gift Shop

Written by the company

A confectionary company, specialising in personalised gifts, creating the most unique and quality gifts for your loved ones every time!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

850 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(850)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing bouquet 💐

Absolutely made up with my bouquet , arrived next day as stated , with no issues . Would definitely recommend and reorder from them .
My sister is going to love it 😀

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing gift!

I ordered extra large and it was stunning! A great idea for a different type of bouquet. It gave it for a sixteenth birthday and the recipient loved it!

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

My wife loved the bouquet

My wife loved the bouquet. Being a man I thought the flowers were going to be real and was worried about what state the would arrive in. The artificial roses were great, very well made and with the choclates it was very good.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Still didn't receive my order

Still didn't receive my order.
What I have to do now?

March 15, 2025
Unprompted review
Goat Gifts logo

Reply from Goat Gifts

Hi,

As per the tracking, Royal Mail tried to deliver but no one was home multiple times. They then got delivery information provided to them asking for delivery at a later date.

If you need further assistance, please contact support@goatgifts.co.uk

Kind regards

Rated 1 out of 5 stars

Ordered from the company based on…

Ordered from the company based on reviews. Order didn't arrive, no response from the company on phone or email.

Warning, I suspect this could be a scam company so try to speak to a person before you pay any money.

I have emailed support and left messages on the website phone number. No response from anyone. Check the delivery, it wasn't the order or correct name so the gift was not delivered. If this is a valid company why won't they respond to my emails of return my calls? I have sent multiple emails with screenshots showing the order was not delivered.

March 8, 2025
Unprompted review
Goat Gifts logo

Reply from Goat Gifts

Hi,

Your order was delivered on the 12th (as per your preferred delivery date) and we have no emails or calls that have not been responded to and none of which from yourself.

Of course we are not a scam company as can be seen for our many years of trading, not only on our website but on various other platforms, so please ensure all information is in hand before leaving such a review.

Please email support@goatgifts.co.uk if you require any further assistance.

Update - we have no emails or calls from yourself. We have asked you to email again on support@goatgifts.co.uk but still nothing. We of course would love to assist you further but have no communication from yourself. The tracking clearly shows delivered to the address provided with photo proof on the 12th as requested.

Kind regards

Rated 5 out of 5 stars

Fantastic Gifts

Beautiful gifts, lots of variety. I bought this for my mum and she absolutely loves it. Delivery was early and all round fantastic service.
Definitely recommed

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Gorgeous

Absolutely Gorgeous, I asked for yellow roses and wow at first I thought they were real when my mother showed me, my mother loved it and I will definitely order from Goat Gifts again and recommend 100%
Thank you

March 5, 2025
Unprompted review
Rated 4 out of 5 stars

Kinder Assorted Explosion Bouquet

Kinder Assorted Explosion Bouquet. Very good value for money, I have bought this for my daughters birthday as she's partial to a bit of chocolate 🍫 this is arranged really nicely in a flower box, arrived quickly but it did have a fine white dust on it (easy to wipe off though)

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

So pleased

So pleased. The chosen item was better than the photos. The whole process was so smooth. I definitely recommend in terms of quality and price.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

My first time using your gift site

My first time using your gift site, but my friends were absolutely delighted with the gift, contents and presentation.
Will definitely use your site again.
Remember weekday deliveries only.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery delay

It was delivered 3 days after Valentine's day. I contacted the company by e-mail and chat and had no answer at all. Terrible service!

February 14, 2025
Unprompted review
Goat Gifts logo

Reply from Goat Gifts

Hi Dan,

Sorry to hear this. If you ordered after the 8th February - it was made clear it wouldn’t arrive in time for Valentine’s Day.

In regards to the email and chat, we haven’t received any chat or emails as they are monitored daily. Please ensure you have emailed support@goatgifts.co.uk and we will be happy to assist.

Kind regards

Rated 5 out of 5 stars

Perfect chocolate bouquet

I needed these chocolate bouquets delivered quickly. Simon at customer service was great. Very prompt and courteous service. I would definitely recommend this company and I’ll certainly be ordering again in the future. ⭐️⭐️⭐️⭐️⭐️

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

My order wasn’t exactly the same as the…

My order wasn’t exactly the same as the picture shown. Some things were changed without my knowledge.
Im very disappointed. Plus quality of item wasn’t all that. I wouldn’t order from this website again.

February 17, 2025
Unprompted review
Goat Gifts logo

Reply from Goat Gifts

Hi,

We’re sorry to hear that you were disappointed with your order. We take great care to ensure our products match the descriptions and images on our website therefore should be no difference to what was advertised to what was received. However, we’d love to look into this further for you.

Please reach out to us at support@goatgifts.co.uk with your order details, and we’d be happy to assist you. Your satisfaction is important to us, and we’d appreciate the opportunity to resolve this for you.

Kind Regards,
The Goat Gifts Team

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