While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were let down by their experience overall. Many customers reported payments of £40.56 being debited or attempted from their accounts that they did not recall authorizing, often without any prior knowledge of the company or having subscribed to any service. People frequently discovered these transactions through their bank's alerts or by checking their statements. Reviewers expressed frustration over unexpected charges and the recurring nature of these attempts. Many had to contact their banks to block further payments, cancel services they did not recall initiating, and often had to replace their debit cards. The company's website was described as vague, offering little clarity on their services, and attempts to contact them for refunds or cancellations were often met with unresponsiveness or limited options. While some banks were proactive in blocking or refunding these payments, other customers faced difficulties in getting their banks to resolve the transactions, especially if Apple Pay was involved.

What people talk about most

Payment

People report negative experiences with payment, with many consumers expressing frustration over unexpected... See more

Subscription

Customers consistently express dissatisfaction with unexpected subscriptions, often finding charges of around... See more

Website

Reviewers express strong dissatisfaction with the website, frequently describing it as misleading or... See more

Customer communications

Reviewers highlight negative aspects of contact, with many reporting that contacting the company is... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting difficulties in getting their money... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hey husband was checking his CCstatement when he noticed a payment for £40.56. He knows nothing about gocarehelp and hasn't signed up to anything. He did make a payment to Zedge recently so we're not... See more

Rated 1 out of 5 stars

We were contacted by our credit card company as they believed that this was a fraudulent payment. The amount? £40:56!! Seem to have seen that somewhere before. How right they were!! Absolutely... See more

Rated 1 out of 5 stars

This so called company !! Has been trying to debit my acct for £40.56 at least 8 times I know nothing about them they are fraudulent why haven't t the police fraud squad done anything I'll tell you wh... See more

Rated 1 out of 5 stars

40.56 pounds withdrawn from First Direct. Advised bank this was a scam, AGAIN! , immediately money refunded, changed m/c card details, messaged Gocarehelp, response was subscription now cancelled, s... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. They created a pop-up on a bike rental app in Valencia. I only entered my email account and NO PAYMENT details but they retrieved this from the app download (double click on iPhone). Then a message to say I was charged £29.99 for GoCareHelp. I can't even work out who they are but they are NOT related to a cycle hire company. I am in dispute with my bank but this payment should NOT have been authorised.

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

scam

taken payment unauthorised for 29.99, no idea how got the details even received an email confirming this but the visa card number wasn't mine so unsure how they go the details. rung the bank and even they are saying the payment take from our phone!! apple pay

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

No idea how they got my bank details

No idea how they got my bank details. Didn’t sign up or give any details but was charged £29.99 for ‘membership’. On phone to Lloyds bank for about an hour on two occasions to try to get money back. Still in dispute. Scam company. Lloyds say the IP address matches and am liable. Not sure how if i didn’t enter any bank details.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scam …

Scam scam scam you think you are linked to something credible ie to competition but it’s a scam they keep your bank details I contacted them and they said it would be cancelled but it isn’t and is now pending on my bank account

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, was doing a genuine transaction for something completely different when this pop up ad appeared which I thought was part of the genuine transaction. I immediately called the bank to report the scam and blocked it, and sent an email to the website to cancel within minutes of being scammed. Be warned!

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Was forced to create an account that…

Was forced to create an account that was said it was free. Then got an email saying demo was only for 3 days and the I would get charged. The company then made it impossible to cancel my subscription until the demo period had elapsed and I was charged the first fee.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

If not an outright scam...dead dodgy

If not an outright scam, dead dodgy. Accidentally came up as a Pop-up Ad while I was making a genuine payment to another organisation, was distracted and unintentionally gave card details to Single Click Max for an initial one-month trial. I went onto the website immediately, cancelled and have got confirmatory emails from them. I then called Barclaycard who could see the £0.00 holding transaction to Gocarehelp.com. They advised that if anything is taken from the account in a month's time, I contact Barclaycard Dispute Team who will sort this, refund any monies and if necessary block payment. I've worked in online marketing for 25 years and I'm normally very hot on picking things up but I was distracted...Be careful!

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Charged my mum £29.99 and she doesnt…

Charged my mum £29.99 and she doesnt even know what it is or when she has given her details for them to do this. The website doesnt even alow you to attempt to Log in, and you cant cancel any subscriptions as it says you dont have any, yet the “bot” tells you when you signed up to the 3 day trial and when your subscription started. When trying to cancel the “bot” sends you an email with a pin code and you cant progress without it, however they dont email you anything.

January 22, 2025
Unprompted review
Show reviews in all languages. (93 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look