Goconnectuk Reviews 43

Terrible service can never get anyone on the phone

Been on hold over 3 hours today just to discuss why my dad's phone was randomly cut off during a work day

Business contract, highly important it stays live

SIM only, 2 phones, 24gb capped contract, £65 a month... Thought if you pay more you get more but this is also a lie

Avoid at all costs

Untrustworthy seller:
Check their entire Amazon seller listings.

No 2tb micro-sds exist publicly at the moment.
2tb micro-sd's are oddly being marketed as cheaper than any smaller sized Micro-sd's publicly on sale.

Shoddy sales tactics. Repeatedly cold calling and wouldn't leave me alone. Pretend to offer cheaper rates, and as others have said, might as well be scam

Guys please be careful. After a little digging I found out that this actually isn't even a registered company. Also for all those who keep getting cold calls from them if you quote the GDPR law and request your details to be removed they will legally have to do it. If you ask for your details to be removed but don't quote GDPR they are not legally obliged to remove them. Everyone is trying to make a living at the end of the day but it shouldn't be done through harassing people.

Very happy with the customer service from Will, talked me through step by step, made it an easy experience.

Incredible service from Sophia, very much appreciated and would highly recommend.

Will made sure i was updated along every step of the process and gave me frequent phone calls to talk me through the steps as we went along.
I was really happy with the customer service that i received.

The call always starts the same way "Hi, I know who I should be speaking too but it’s regarding your (mobile provider) account. It’s been identified as being eligible for a cheaper tariff.", they don’t tell you that they are not actually calling from your (mobile provider), but the script is crafted to allow you to believe that they are.

Despite requesting directly from them to remove my details, then adding my details to TPS and CTPS and then speaking to a line manager and warning him I had no choice but to seek advice, Mr W. Hamilton, assured me that I would never be called again. However, today they called again phoning me while I was in the middle of a training video with a new customer.

Update (5/11/21) after GoConnect response:
Mr Hamilton assured me this had already happened. A case has been raised, kindly deal with TPS.

I am really disappointed with this company . I had 11 months left of a contract and was told there would clear that. I was still reluctant then was promised new phones with cases . Also Amazon vouchers. I decided to give them a go . I have now received a final bill for £915.43 from my previous provider which I believed they had paid direct. When I asked Go connect I was told I had to wait up to 6 months for payment. I would advise against using them. Lewis (sale man on phone)really convinced me that this company was different but now he says this is standard practice.

This company harass people over the phone. I asked them politely to remove me from their database but they just kept pushing. I was contacted by Mason Marshall. When I asked for a manager he put the phone down on me.

I posted a one star review about this company repeatedly cold calling me and the rudeness off some of the callers. After over a month of nothing back, they tried to get trust pilot to remove my review. If I had noticed earlier I could have contested it but unfortunately I didn't. So here is my one star review again! Avoid this dodgy company like the plague!!!

I have had a problem for years trying to switching from personal to business account with another provider and in less than 20 minutes from understanding my problem Chloe had sorted it all out and in the most wonderful professional way I've ever experienced, all with a smile.
A true asset of the company.
Big thank you.

I don’t often listen to cold callers but the other day was different.
Lewis rang about my 3 business phones and after a few discussions sorted a fantastic deal.
Many thanks Lewis
MJB Builders Ltd

Who is Mason - he sounds like he knows his stuff however he wasn't available to speak to.

Excellent customer service, competitive rates, highly recommended.

Mason is a true star helped me with all my needs absolute hero

Mason was very helpful and polite when I spoke with him last week. Explained everything simply and could answer all my questions. Would highly recommend.

Mason was very friendly and helpful! Great service

Mason was very helpful and gave good advice

I received amazing service from mason, there is literally no other person I’d rather speak to on the phone