GoCustom Reviews 4,018

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like jackets, polos, and hoodies are well-made and that embroidery and printing are excellent. Many people highlight the exceptional service, appreciating the prompt and helpful communication from the team, which often goes above and beyond to ensure order accuracy and customer satisfaction. The ordering process is frequently described as easy and efficient, with many consumers receiving their items promptly, sometimes even ahead of schedule. However, some customers also noted issues with sizing, finding items to be larger than expected despite the label. A few reviewers were not happy with the quality of certain items, such as bags or specific embroidery, which sometimes appeared wonky or out of focus. Additionally, some people mentioned dissatisfaction with the delivery service, citing delays or incorrect delivery locations, and a few experienced slow responses or no response regarding their orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the high quality... See more

Service

Customers consistently report exceptional service, highlighting great communication and quick processing of... See more

Order

Reviewers highlight positive aspects of their orders. Many customers praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

I had many questions about my order, before i ordered and during and Ruth Batty went above and beyond helping me with all my queries. She was so prompt with all her replies and made sure i knew everyt... See more

Rated 5 out of 5 stars

The team at GoCustom were so helpful. I had an incredibly tight deadline with Easter weekend in the middle. Communication with Sales team member, Asia, was easy and quick. She was very responsive an... See more

Rated 5 out of 5 stars

Very happy with my order, and the service (and communication) from GoCustom. Ordered a Bomber Jacket, Polo shirt, and T-shirt, all with embroidered chest logo and nape logos. Whilst it took me a m... See more

Company replied

Rated 5 out of 5 stars

Really great end product and customer service. Got an embroidered jute and they ensured high quality with design approval/swatches and contacted me along the way. Shout out to Jordan Ward for all y... See more

Company replied


Company details

  1. Printed Clothing Store
  2. Clothing Store
  3. Custom T-Shirt Store
  4. Embroidery Service
  5. Screen Printer
  6. Work Clothes Store

About GoCustom

Written by the company

GoCustom has a simple goal - to offer an extensive range of garments which customers can print and embroider with their logos or designs quickly and easily.

GoCustom is part of the Kingfisher Leisurewear Ltd group, formed in 1996 and based in the UK in Ludlow, Shropshire. Whether you’re after a single garment or 10,000 plus, our industry expertise and significant infrastructure means that we can deliver and quickly.

It’s this flexibility of approach that enables GoCustom to cater to all markets, including:

Business Workwear │ Charities │ Schools │ Sports Teams │ Groups & Societies

Dropshipping Fulfilment
GoCustom provides a complete web-to-print and embroidery dropshipping fulfilment service for customised garments. Our platform connects you directly with the GoCustom order fulfilment system.

Bundle Deals

Written by the company

Save up to 59% + Free Logo's
GoCustom bundles are our best deal offers. Choose sizes and colours, and then add your logo or design for free. Custom packs make ordering simple

Free Shipping

We will deliver for free

We will deliver for free
Free delivery on UK Mainland orders over £100 (ex VAT)

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Staff amazing

Staff could
Not have been more helpful, responded straight away to emails and product is high quality. Very pleased thankyou.

December 12, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Customer service was superb

Customer service was superb - the quality was outstanding and the turnaround was very fast - highly recommended

December 19, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great service and great product

Great service and great product. Thank you.

December 18, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Very happy customer

My experience with Go Custom has been great. There was a slight issue with the artwork I supplied, but this was quickly remedied and I'm delighted with the results. I will definitely work with them again.

December 18, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

branding sports theme clothing

branding sports theme clothing. Good quality fabrics and print.

December 9, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 1 out of 5 stars

Image was out of focus

Image was out of focus , very pixilated.

Should have reduced size of image before printing

December 15, 2025
GoCustom logo

Reply from GoCustom

Dear Customer, Thank you for leaving your review. Our customer service team will be in touch with you regarding your order. The artwork supplied had very low resolution, and the pixelation was clearly visible in the approved proof. We will happily work with you to find a better outcome.

Your business is important to us.

Best regards, the GoCustom Team.

Rated 5 out of 5 stars

Great service

Great service. Asia was really helpful and generous.

December 10, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Quality of clothes are great and print is fab!!

Quality of clothes are great and print is fab!! Speedy turn around and customer support was great when I had a query with the artwork.

Defo recommend! I myself am saving for another purchase from here!

December 12, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great customer service

Great customer service, helped me fix an image before printing on a hoodie, very quick to send proofs and fast secure delivery. Thanks!

December 15, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 4 out of 5 stars

Great customer service start to finish…

Great customer service start to finish highly recommended

December 15, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Good quality products and embroidery

Good quality products and embroidery

December 15, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great communication and great quality

Great communication and great quality. All staff with new fleeces and t shirts are very happy!

December 12, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 4 out of 5 stars

Great quality and comms

December 11, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality products – with helpful support and service from Shani and Ruth throughout the design and ordering process.

November 27, 2025
Unprompted review
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

10/10 Service & Product

Customer service was great when I had a query on my order. I cannot fault them 10/10.

The product arrived quickly and was customised to what I wanted.

December 8, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company - Alice was so helpful with chasing up our order and making sure we got it on time!
And extremely happy with the product quality! Will definitely use again in future!

December 11, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Great quality

Great quality

December 10, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Very good service

Very good service I was pleased to get the proofs to approve.

December 9, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Baseball Cap

Sasha, was extremely helpful. Contacted me for a follow up regarding my order, once placed.

Always had great service with GoCustom.

December 1, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

Rated 5 out of 5 stars

Customer service was very helpful when…

Customer service was very helpful when I called them, my order was delivered ahead of schedule, and the print quality was good. Overall good value for money.

December 1, 2025
GoCustom logo

Reply from GoCustom

Thank you for taking the time to leave your review.

We appreciate your business and look forward to working with you again soon.

Best regards from the entire team at GoCustom.

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